Ixchel Ocean Front Penthouse Lounge 504 Cecilia Heard

• Beyond Expectations!!!!!!!

  Beyond Expectations!!!!!!!

  • Guest binger
  • Date of stay 03/26/13
  • Review Submitted 04/01/13
  We had the most amazing stay at this condo! Our entire rental experience exceeded a very high bar! After several VRBO rentals, this location was as described and more! The condo amenities, pool, bar area and beach were fantastic! Melchor, (the Mundaca representative) was helpful and friendly and was there for us when we needed anything! The house keeping staff kept the suite immaculate and provided us with extra towels when asked. We did so much while we were here on the island including snorkelling, swimming with the dolphins and zip lining! The food and drink were fantastic and you really have to try the pineapple pie from the gentleman who sells baked goods from his vehicle! The shops and restaurants along Hidalgo Avenue have lots to offer but are not pushy. We felt so safe and the people here are very friendly! We can not wait to come back!

  Recommended for: Tourists without a car, romantic getaway, families with teenagers, families with young children, girls getaway, sightseeing.

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• Great location

  Great location

  • Guest maya
  • Date of stay 10/19/12
  • Review Submitted 10/25/12
  This unit has probably the best view of the island, and it is set up very well. Just know that their Jacuzzi is not a hot tub, but just a whirlpool. We have a Jacuzzi at our home, but it is the real deal with heat and jets. Had problems with the tub as it was not working....on day four I emailed the owner and she emailed Mundaca...guy came up and flipped the breaker on....bummer...I would stay in this unit because it is set back away from the beach noise...really a great place...thanks for letting us use your beautiful home..and...the beds are comfy too....

  Recommended for: Adventure seekers, age 55+, people with disabilities, tourists without a car, romantic getaway, families with teenagers, girls getaway, sightseeing.

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• Incredible Stay in this Penthouse

  Incredible Stay in this Penthouse

  • Guest Michelle
  • Date of stay 08/30/12
  • Review Submitted 09/25/12
  Our family of three stayed in Penthouse 503/504 over Labor Day 2012 and had a wonderful time. Yes, there were some broken tiles, but apparently those are being replaced during low season, and they did nothing to diminish our stay. The management company, Mundaca, and Melchor in particular, were responsive and friendly, and we can't say enough good things about Melchor or the housekeeping. While I had concerns regarding how we would be treated by Ixchel, we were always greeted in a friendly manner by the Ixchel staff. I'd hoped this would be the case because we rented directly from Ixchel last year and found the friendliness to be one of the charms of the property. What can I say about Isla Mujeres? We love everything about it-- the food, the water, the friendly people! We were there for 10 full days and it felt like half that. It was so wonderful to hang out on the rooftop terrace, and was a remarkable luxury for just the three of us. We did entertain up there one night-- serving beer and ice cream to friends we made on the Island-- and it was wonderful. Cecilia, the owner of the property, is very easy to work with and also responsive to requests and questions. We would not hesitate to stay here again, and very much appreciate the opportunity to enjoy Isla Mujeres from such a beautiful property.

  Recommended for: Adventure seekers, age 55+, people with disabilities, tourists without a car, romantic getaway, families with teenagers, families with young children, girls getaway, sightseeing.

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• Good Stay at Convenient Location, with a few caveats

  Good Stay at Convenient Location, with a few caveats

  • Guest Ali
  • Date of stay 05/03/12
  • Review Submitted 05/09/12
  Overall, we enjoyed our stay at PH 504 at Ixchel Beach. Our stay was for five nights, from 3/3-3/8, and our party was comprised of two adults (mid-30s), a 2-year old and a 7 month old. We also brought an 18 year old babysitter along as a mother's helper. We were on Isla Mujeres for a family wedding, and most of our party (30+ people) stayed at Ixchel Beach. The Good: This unit has an amazing rooftop terrace and view. The owners have child-proofed the unit well, including adding metal "mesh" fencing above the spiral staircase and adding a gate at the top of the staircase. The jacuzzi is a nice built in one, not a freestanding unit like the other penthouses had. The beds were very comfortable, a rarity in this complex, as I heard many complaints of thin mattresses from other family members. The kitchen is small, but has everything you need except a dishwasher (not common in the Caribbean anyway). The view is awesome from this unit and Ixchel Beach is located a short walk from anything you could possibly need on vacation. The on-site pools are really nice. Also, this PH gets the most shade in the morning of any PH's because of where it sits in the building. The Bad: This unit is showing its age and use a bit. The sun is strong and the cushion on the sunbed has rips. The unit has some cracked tiles in the master and the showerheads, while having decent water pressure, need cleaning to remove deposits that make the water go in all directions. The shower on the rooftop is unusable as the head puts out barely a trickle. Our biggest complaint is about Ixchel management's treatment of the guests of Unit 504. This unit is managed by a different company than onsite mgmt. The mgmt company - Mundaca - is great. Their reps are nice and we liked them. However, it's clear that Ixchel mgmt is displeased with the fact that some owners have decided to use another mgmt company. We were denied access to the on-site washer and dryer (they wouldn't sell us tokens) and we were told "you know your services with us are limited" when we asked for our parent's room number. The guy was standing around doing nothing when we asked! Note: our parents rented directly from Ixchel Beach so they were "his" guests! I felt at times as if we were treated as second class citizens by the workers at Ixchel Beach - even when asking what time it was. I hope that Cecilia (the owner who is very helpful) can speak to the powers that be at Ixchel and see that her guests are treated better.

  Recommended for: Age 55+, people with disabilities, tourists without a car, families with teenagers, families with young children, girls getaway, sightseeing.

  Owner response: Dear Alissa, Thank you very much for your feedback, it was a pleasure to have you as our guests. I am happy to inform you that we have fitted new shower head in all three bathrooms and also have had a new sunbrella cover made and fitted to the king size sunbed on the terrace. The floor is scheduled to be repaired in low season. We are traveling down to Isla Mujeres at the end of this month and we will taking this issue up with Ricardo the manager. We are very sorry if it was not correct communicated properly , but the laundry token you had trouble obtaining are readily available for Melchor or Will when required . We hope to have the opportunity to have you again as our guests in the near future. Best regards, Cecilia

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• good value for family

  good value for family

  • Guest Tara C.
  • Date of stay 04/29/12
  • Review Submitted 05/07/12
  Our family of four (kids are 4 and 7 years) enjoyed our stay at Ixchel. The location is fantastic with a beautiful and calm beach outside, sunsets views and wonderful restaurants within a few minutes walking distance. We rented the one bedroom option of suite 504 without the extra bedroom. It worked out fine for us. The couch in the living room turns into a bed (I think) but we preferred to use the extra futon in our bedroom for the kids. The bed was very comfortable. I could not have slept on the futon but our exhausted kids (after a day on the beach) were not bothered by it at all. Our check in should have been smooth but there was a little hiccup when it seems to have come as a surprise that there were four, not two of us checking into the suite. Things were quickly sorted out however and all was fine from there on in. The suite looks like it is in a little better condition in the photos than it actually is and it is showing a little wear and tear. It was all just small esthetic issues though and did not make any real difference to us. For what we paid it was very fair value. We very much enjoyed our stay on Isla Mujeres.

  Recommended for: Tourists without a car, romantic getaway, families with teenagers, families with young children, girls getaway.

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• Inolvidable

  Inolvidable

  • Guest Guada
  • Date of stay 04/10/12
  • Review Submitted 05/02/12
  El mejor cumpleaños lo pase en Isla Mujeres, el penthouse perfecto, desde el yacuzzi en la terraza con una vista increible hasta la comodidad de su interior. Desde que nos bajamos del avion nos habian organizado los traslados hasta el departamento y la movilidad dentro de la Isla. Fuimos con mi marido y mis tres hijos pequeños y disfrutamos de las instalaciones super comodas. Capitulo aparte el spa, que como regalo, disfrute el dia de mi cumpleaños. Para conocerlo!!!!!!! La playa? Increible, la mejor de la Isla. El servicio de limpieza perfecto, nunca los vi pero siempre estaba todo impecable. Para tener en cuenta....... el restaurant hace envios al penthouse y es muy bueno. Gracias a Will y Cecy por tener todo previsto para pasar las mejores vacaciones. Lo recomendamos a nuestros amigos y esperamos volver pronto!!!!!!!

  Recommended for: Adventure seekers, age 55+, people with disabilities, romantic getaway, families with teenagers, families with young children, sightseeing.

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• This is what living is to us!

  This is what living is to us!

  • Guest coco y finn
  • Date of stay 04/16/12
  • Review Submitted 05/01/12
  I still have not found a word that really describes Isla Mujeres and this condo just added to the amazing times we have had there. We spent 5 nights here and loved it. Like all the other reviews this is a great condo, great views, great staff both at the hotel and at Mundaca realty. There were few challenges getting the outdoor theartre working but once it was up and running it was awesome. Bring your favorite concert DVD and watch it on the roof top overlooking the caribe. My only complaint is I had to squeeze limes by hand for the margarita's... (lol) but if thats my biggest problem life is pretty good! Thank you Cecilia and Andrew for sharing this great space. Coco y Finn

  Recommended for: Age 55+, people with disabilities, tourists without a car, romantic getaway, families with teenagers, families with young children, girls getaway, sightseeing.

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• Memorable stay

  Memorable stay

  • Guest J&P
  • Date of stay 08/24/11
  • Review Submitted 09/11/11
  We stayed here at the end of August for 3 nights with 2 kids – had a relaxing and fun stay. This is a great penthouse, we enjoyed amazing sunsets in the Jacuzzi every evening. Location is perfect (for dining, beach and touring), and the unit is fully equipped with everything we needed. We were taken care of from the time we stepped off the Isla ferry. Cecilia is wonderful to work with – she is responsive and accommodating with our travel needs. We will be sure to return to Ixchel and can’t wait to stay in this penthouse again.

  Recommended for: Age 55+, tourists without a car, romantic getaway, families with teenagers, families with young children, girls getaway, sightseeing.

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• Wonderful Stay

  Wonderful Stay

  • Guest RaychieR
  • Date of stay 06/30/11
  • Review Submitted 07/29/11
  We stayed here for 4 great days with our 3 kids ages 8, 5 and 5. Everything was perfect - the accommodations, the setting, the town, the beach, everyone involved with helping make our stay exactly what we wanted it to be. We came here in the middle of a 2 week vacation to Cancun and wish we had spent the entire two weeks on Isla Mujeres. Thank you for sharing your amazing place - we will definitely be back!

  Recommended for: Age 55+, tourists without a car, romantic getaway, families with teenagers, families with young children, girls getaway.

  Owner response: Chris & Rachel, Thank you very much for your review and thank you very much for your stayed, it was our pleasure to have you with us, we are looking foward to welcome you again in the near future. Best regards, Andrew, Cecilia & Sophia.

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• My Favorite Vacation Spot

  My Favorite Vacation Spot

  • Guest LM
  • Date of stay 05/25/11
  • Review Submitted 07/26/11
  I absolutely love this penthouse!!! My husband and I return every year around the same time and always book this property. It has a gorgeous view, the management company is fantastic and we love the amenities. This is our 4th year coming back and I even did a girls weekend most recently. The property has something for everyone and the area surrounding the property is accessable and within walking distance. It is fantastic and we couldn't be happier. I highly suggest renting this property. Lisa-Marie

  Recommended for: Adventure seekers, age 55+, tourists without a car, romantic getaway, families with young children, girls getaway, sightseeing.

  Owner response: Lisa-Marie, Thank you very much for your review , thank you very much for coming back! we really appreciate your preference and are very happy that you have stayed in our penthouse many times! We are looking forward to welcome you and Jon in October this year! All the best, Andrew, Cecilia & Sophia

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1 Bedroom Suite .............. from $130/night to $345/night
2 Bedroom Suite .............. from $195/night to $480/night
1 Bedroom Penthouse Suite .... from $185/night to $445/night
2 Bedroom Penthouse Suite .... from $250/night to $585/night
All rates include daily housekeeping and all taxes.

Note: Until confirmed, rates are subject to change without notice.