Vienna-Center-Apartment 3 Room Apartments/Historical City Ctr

• Very nice apartment, but customer service needs improvement

  Very nice apartment, but customer service needs improvement

  • Guest travelady51
  • Date of stay 05/23/12
  • Review Submitted 07/08/12
  This is a nice two bedroom terrace apartment in a great location, right across the street from the famous Naschmarkt. The apartment doesn't look like much from the outside but it is large and comfortable. It has AC, which was needed during part of our four-day stay in May. There is a small terrace which overlooks other roofs in the area. A nice grocery store (closed Sunday) is on the street level. Downtown Vienna, such as the opera house, is about a 10 minute walk. We did have a few complaints about the place, however. We had a bad experience with checking in, the worst we have ever had with any apartment we've rented. We had originally been scheduled into another apartment, with another owner, but then we were moved to this apartment, which was nicer than our original one. We did communicate by e-mail with the new rental company but they did not communicate well with each other about our arrival and they never finalized with us the details of our check-in. We ended up arriving at the apartment with nobody to let us in. We eventually reached the owner, Gero, who came by 30 minutes later to let us in. He was nice, but seemed stressed and befuddled about the details of our arrival. An apology would have been nice.Two other complaints. The appliances, especially the washer and dryer, had complicated operating instructions. There were no manuals and no English instructions. We were given a very quick explanation but essentially had to guess how to use the machines. Having more written English information for renters, whether it was recommended restaurants, sightseeing or appliance operating instructions, would have been very, very nice. Our final complaint was that the apartment provided no soap, toilet paper, kleenex, laundry soap, etc. Gero told us that we needed to provide these things ourselves. We were welcome to use any items left behind by previous renters. For such a nice place, this seemed really cheap and short-sighted. Our other European apartment rentals provided these products. So I have some questions about how organized and professional this rental company is. These complaints could be easily remedied, however. This is a nice apartment.

  Recommended for: Sightseeing, tourists without a car, girls getaway, romantic getaway, age 55+, families with teenagers.

  Did you find this review helpful? Yes | No Helpful votes: 1/1

• Great location

  Great location

  • Guest Marion
  • Date of stay 05/12/11
  • Review Submitted 05/28/11
  This modern apartment is well located for tourists who want to be able to easily walk to many sights, or to take the Ubahn to go further afield. Being across the street from a huge market made it easy to make meals in the well equipped kitchen. The apartment is sunny with huge windows, and we made use of the balcony. Our group of four adults was very comfortable staying here - so much better than any hotel. It made our stay in Vienna very enjoyable.

  Recommended for: Sightseeing, tourists without a car, girls getaway, romantic getaway, age 55+.

  Did you find this review helpful? Yes | No Helpful votes: 8/11

• Review of Secession

  Review of Secession

  • Guest Liza
  • Date of stay 04/18/11
  • Review Submitted 05/11/11
  Apartment was centrally located (right across from the naschmarkt), and made it easy to hop on the Ubahn. Apartment was clean and well laid out, including laundry and cooking facilities. Very comfortable and spacious for 6 of us. Definitely worth the price paid. Elevator takes you to the 6th floor and it was a simple walk up one short flight of stairs to the flat on 7th floor. Grocery store very close by- convenient to many sites.Owners were friendly, relaxed and informative on the area. Thanks for a wonderful stay in Vienna!

  Recommended for: Sightseeing, tourists without a car, girls getaway, families with young children, adventure seekers, romantic getaway, age 55+, families with teenagers.

  Did you find this review helpful? Yes | No Helpful votes: 8/11

Additional Fees and Taxes:

all cost included!

Final cleaning 15./person

Sorry this information is not available. Please contact the owner/manager for more information.