4/5 Good
Cherie H.
Aug 2, 2023
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
Beautiful property, communication could be improved
We loved our stay at this property—it had tons of space and great attention to detail. The location was perfect, although the trade off is the church bells ringing in the morning and party goers late at night walking by. We would stay there again. However, the check in process was a bit frustrating. We had been traveling in Europe for some time prior to our stay and we arrived after office hours for Rural Retreats. I got an email from them some time prior but wasn’t able to download the info. Apparently, to access the property, you had to contact the housekeeper between the hours of 9 am and 5:30 pm by phone only. I didn’t discover this until we arrived at 6:30 pm. We rang the emergency line only to get a recording that we couldn’t leave a message—a total brick wall. I just called the emergency line over and over until someone finally picked up. She was able to help us get inside. I would recommend that RR communicate via Vrbo messages for those traveling from out of the country that don’t have regular phone access. We also ran out of toilet paper and paper towels and were told to phone the housekeeper. Once again, it was outside of their business hours, so it couldn’t be done.
Cherie H.
Stayed 6 nights in Jul 2023