Reviews for Al Tahoe Vacation Rental - VRBO 171226 - 2 BR South Lake Tahoe House in CA, Puretahoe! Ski & Beach. Hot Tub-High End Pad. Privacy & Views

Great Location

Guest Jo
Date of stay 08/10/12
Review Submitted 08/23/12

This was a perfect location for a quiet trip to Tahoe. Walked through the meadow to sandy beaches that are were nice and quiet... hard to find unless you know!. Jill was very gracious on any questions or issues that were encountered. Sad to report that the property manager was less responsive and lacking in quality care. Some may be turned off by the lack of attention to detail provided by him. (cleaning and care of hot tub, grill and windows... all were dirty.) Overall I would return if I knew that had been addressed. thanks for letting us stay in your home!

Recommended for: Families with teenagers, girls getaway, pet owners, sightseeing.

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BE CAREFUL when renting this place

Guest Ken
Date of stay 12/17/11
Review Submitted 12/29/11

We arrived to find the house uninhabitable because the water was disconnected due to nonpaymenmt of the water bill. We called the owners four times in a 30 minute span. We received no call back and it was getting dark. Because we were traveling with our dog our choices were limited. We found a place about an hour away in Tahoe Donner. We left South Lake about 4:45, arrived in Truckee about 5:45, bought groceries, turned up the heat and settled in. The next day the owners of the S. Lake Tahoe rental contacted us and said the water was back on. We told them that we were settled in at Donner and did not wish to return. They said that they would refund one night's rent plus $100 for our trouble but we were contractually obligated for the remaining two nights because the problem was a matter beyond their control. We stated that nonpayment of a utility did not qualify as a matter beyond their control. They refused to make a refund. To date we have received no refund of any kind.

Owner response: The South Tahoe Public Utility District realized their mistake with disconnecting the water, this is why they came out the night the guests checked in at 11:30 pm to get the water turned back on. We contacted the guests that night not the next day. Once they had emailed me with the issue, Graham and I were on it. We offered to compensate for 1 night, pay for their gas to drive to Truckee, and dinner. They could have waited in the heated home, had dinner, watched a movie, enjoyed Tahoe,used the wifi anything..? I am crediting back to them the one night rate and cleaning. They said we would not discuss this anymore during the Holiday period so I respected this and was hoping to talk after January 2, 2012. I apologize for the inconvenience that the Utility Company created but we remedied the situation that night-not the next day. Your 1 night refund is being credited. Their choice to not return was their choice as they stated they had a friend give them a free place to stay. We went above and beyond what we offered to compensate for 5 hours of no water. Please view our other reviews to show that we are always there for our guests and always will be.

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Very Nice

Guest Ramey
Date of stay 12/05/11
Review Submitted 12/10/11

I spent three days and after walking around the neighborhood I can say that this cabin is probably one of the best. No rear neighbors, walking distance to a beautful marsh, very open living, nice furniture, great size tv and lots of coziness. I felt at home and it was a wonderful stay.

Recommended for: Families with young children, girls getaway, pet owners, romantic getaway.

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Cathy's

Guest Lexus
Date of stay 11/23/11
Review Submitted 12/03/11

We very much enjoyed our stay. Had a great Thanksgiving holiday! The views were beautiful. Lots of things to do in town,which was minutes away. Even saw a bear! Only thing we didn't have we're washcloths. There were plenty of towels. The hot tub was great! The owners were just a phone call away and available to answer any questions. Thank you for a wonderful holiday!

Recommended for: Adventure seekers, age 55+, families with teenagers, pet owners, sightseeing.

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I officially have post vacation depression syndrome after our week here

Guest Kim
Date of stay 08/05/11
Review Submitted 08/13/11

Jill & Graham are very nice people to deal with and very responsive. We stayed for 8 days. The location is perfect..short walk to the beach..gorgeous view off both decks and lots of wildlife. The layout is great. Kids can sleep downstairs while the adults have their br on the upper level off the great room.

Recommended for: Adventure seekers, age 55+, families with teenagers, pet owners.

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An awesome place to stay

Guest Kathy
Date of stay 06/22/11
Review Submitted 06/29/11

This was an awesome place to stay... Jill and Graham Sanders were very professional and pleasant . When we got their, their was a problem with the kitchen but they fixed it as a soon as possible took us extra fans for the heat and just where on top of things. It was a a pleasure to do business with them differently will be doing business with them again. house is as they advertise it 2 bathrooms and an additional bathroom no doors but definitely someone can stay their. house had everything we needed it was nice and clean... Great View to lake and also bears...LOl. thank You... had an amazing time in Lake Tahoe and enjoyed the house a lot. Big Plus ++++ they had a high chair that came very handy for my 2 year old princess....

Recommended for: Families with young children, pet owners, romantic getaway, sightseeing.