Will do in a pinch

Guest: Rover (Cleveland)
Date of Stay: 07/24/11 Review Submitted: 08/02/11

The units are thru Smith's rentals the 2 bedroom in A building is in desperate need of updating. The units furniture,flooring and cabinets are all original and have seen there better days. Kitchen cooking supplies are limited and there is (1) 21 inch TV in the unit with no DVD player. There were serveral maintenance issues that needed adressed upon arrival the dining table was broke, towel rack, burnt out light bulbs and entry door top hinge. The staff at Smith's promptly had maintenance make repairs but what the unit really needed was a fresh coat of paint and top to bottom cleaning. We were relocated to the Tower after discussing are displeasure with the unit to Smith's and refunded 1 day for are inconvience. That unit was an upgrade with oceanveiw (no additional fees) but again unit needed some TLC, (1) TV no remote , furniture could have been from a yard sale and pull out sleeper mattress was rough sleeping. If renting thru this agency be prepared to wipe down all the furniture and clean the kitchen. At the Tower unit the over the range hood was filthy with a grease film that discolored the hood. My impression is that the units have fell on hard times and are waiting for a new owner to make the necessary updates that are needed.

Owner response:in addition to refunding 1 night to the renter we also included extra linens for free and upgraded him to a 2bdrm 2bath full oceanview unit! he had orginally reserved in 2bdrm unit in the A building. funny i didnt receive any other phone calls about the upgraded unit we moved him to but now he writes a negative review..our last conversation we had he and his family was very happy with there accomodations and ready to start his vacation!! we did all we could to help this renter on his vacation..we were more than fair..

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Revised Review of The Long Review #1576881 Titled "CAUTION"

Guest: Zeke (Richmond, VA)
Date of Stay: 06/26/11 Review Submitted: 07/14/11

I received a response to my previous long review from Smith Rental, who still is very pleasant to work with. They have addressed my concerns with justifiable and acceptable explanations. As to why I only stayed 6 days versus 7, because the previous weeks' guest did Sunday to Sunday, and the next guest did Saturday to Saturday, which left the 6 days in the middle unrented. I accept this. As to the sofa, Smith rental has apologized for the unresponsiveness to the concern and has reported they have fixed the sofa to proper operating standards as well as replaced the torn shower curtain. Please note, Smith Rentals cannot correct a problem unless it is reported at the end of each renter's stay. I don't totally hold them responsible for the misfortunes of my stay. I have to hold accountable the previous renter's as well who are not reporting these issues. Thank you Smith Rentals for your integrity and willingness to stand behind your word. My experience with this company has been a great one. I plan to utilize your services again.

Recommended for:Romantic getaway, tourists without a car, age 55+, families with teenagers, families with young children.

CAUTION: This is a long review with a wealth of information to help the next person in Unit 2115

Guest: Zeke (Richmond, VA)
Date of Stay: 06/26/11 Review Submitted: 07/05/11

I stayed in unit 2115 from June 26 -July 2, 2011. I actually believe I was shorted a day because all other accommodations were for 7 days and mine was only for 6. I paid the same rate that is listed for a full week for this unit and only got 6 days. Seems like something unfair occurred here. The unit was pretty much clean. The sofa bed was completely inoperable even for the 6 and 7 year old who were supposed to sleep on it. When they laid down for bed, they went all the way through almost to the floor. The wires were hanging and poking out and the mattress under bottom was torn, which would not hold anyone on the bed. You had to fight it to get in out of the sofa and battle it to get it back in. I called Smith Rentals on our Monday to let them know and all was said was ok, we'll have someone look at it. Noone ever came and no offer of another mattress, a cart or anything. So a 6 sleeper turned into a 4 sleeper with my children on the floor. The shower curtain in the 2nd bath was torn about 1/4 the way across so it was impossible not to get the floor wet unless you bathed with one hand and held the curtain with the other. The lazy-boy chair didn't allow you to be very lazy because it was already lazy and old as well as the stove, and refrigerator, in which the bottom shelf would not stay up. The view on the balcony was perfect and the resort as a whole was wonderful. I would definately stay at thi resort again, but make sure it's not this unit unless the mentioned items were adderssed. If you're not concerned about needing the additional sleeping space, or even being offered another method once you notify Smith Rentals of the problem, this unit is for you. But if you need more than just the 2 bedrooms to sleep the 4 people, and you know this is the unit, make sure you ask if the sofa bed has been replaced as well as the shower curtain in the 2nd bathroom. The staff at Smith Rentals was very good to work with until I had the need for the unit to actually sleep 6. Then it was as if I never said a word about it and it was never address. I'm hoping this review will cause the owners and Smith Rentals to address these issues with me as well as why the weekly rate (7 days) that is listed is what I paid for, and was only allowed to stay Sunday to Saturday? Very central to all the attractions. Will need transportation o restaurants and I recommend getting light groceries and cooking. The food at the Galley is very over priced so beware.

Recommended for:Age 55+, families with teenagers, families with young children.

Latour Family's, Montreal Canada

Guest: Stalone (St-Hyacinthe, Quebec, Canada)
Date of Stay: 08/14/10 Review Submitted: 03/31/11

Beautiful place, I reserved the same place and the same unit for summer's 2011

Recommended for:Families with teenagers, families with young children.

disaster!

Guest: unhappy guest (indiana)
Date of Stay: 08/07/10 Review Submitted: 08/25/10

had to check in late because the room was NOT ready, then when we did go in myself and my daughter had to clean for a hour! ashtrays totally full and dirty, dishwasher jammed packed: food and broken glass, door handles broken, locks did not work, mold in bathroom, blanket on beds were not cleaned, rental company did not help out in taking care of any of these things...they said they called cleaning service and were told it was done! we talked to other people in the building and they were not happy either, my family will not rent from this company again! totally not worth the money and not worth trying to "make the best of it".

Owner response:we certainly hate that you and your family had a bad experience with our company. what is not mentioned in the review above is that the family was offered a FULL REFUND once they checked in!! we do not allow smoking in any of our units so i do find the ashtray comment misleading to say the least nor are there any ashtrays in the condo. we rent 60 units at the myrtle beach resort and try to keep every rental in great shape. my question to the renter above is if the condo was so bad and WE offered you a refund which you didnt take, then why did you stay? i find these accusations false and very misleading to my future customers!!! i know that you cant please everyone but this review is not accurate...thnx

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