Vacation Rentals by Owner

Great break

Guest: Elmer (UK)
Date of Stay: 05/14/12 Review Submitted: 05/21/12

What a fantastic break! The house was better than expected, beautifully equipped and furnished, very comfortable and well appointed... and spotlessly clean. Many a great afternoon spent in the pool, evenings on the verandah or in the games room. Helpful and communicative owners. Would recommend to all.

Recommended for:Age 55+, families with teenagers, families with young children, sightseeing.

Super Stay

Guest: Missy (Herefordshire)
Date of Stay: 05/05/12 Review Submitted: 05/21/12

Dear Ann - Thank you for yet another great stay in your fabulous home at Reunion. As always we felt welcomed and looked after and enjoyed all the great facilities of your beautiful home. We love the contemporay feel, I particularly love the master suit and taking a dip in the privacy of the pool. We will be back again before long - thanks again for such a good stay.

Recommended for:Age 55+, girls getaway, sightseeing.

Not Even Close to being Luxury! Stay Away!

Guest: Gary A.
Date of Stay: 04/26/12 Review Submitted: 05/04/12

This house is in very poor condition! The carpet is very matted and stained. The bed linens were all stained. The pool is very small and was filthy! Upon arriving I found cigarette butts all over by the front door,food on the floor in the kitchen,cupboards were greasy to the touch,there wer dead bugs all over and the pool was so dirty I wouldn't even think about getting in it. I stayed about 30 minutes and decided to leave. We were so dissapointed with the house I called the property manager and he said it looked fine to him!

Owner response:We are very concerned about all our guests and their enjoyment of our home. We actively seek and take any feedback very seriously. Our guest arrived at about 6.30 pm and, shortly after, contacted our Property Manager with a list of Housekeeping issues. The tone and nature of the call prompted our Property Manager to visit our home 45 mins later to find the guests were not home. I received a strongly worded email 5 hours later demanding a full refund. I immediately offered to have the home re-cleaned and inspected. The guest was not willing to accept my offer and said he was not staying another minute. I organised an independent inspection for the next day and had photos taken of the points raised in the complaint. Both the inspector and the photos show our home as I would have expected: clean, welcoming. In fact, the inspector said it was spotless. Our guest stated he had photos but could not download them until he was home. We are still awaiting the photos to support the claims. The guest says he will not provide the photos until after a full refund is paid. Our home is furnished to a high specification and we, and our Property Management team invest time and effort to ensure it is well maintained. We have many repeat guests who, like me, would not recognise our home from the description provided by this guest. Not even being given a chance to have the complaint verified by our Property Manager was unhelpful in getting the housekeeping issues resolved. We are obviously concerned not to have met a guest’s expectations and, for whatever reason and motive he had for wishing to cancel his vacation on arrival, the guest’s approach is presenting some challenges. Quotes from his emails may help you reach your own conclusions:- Quote 1 If you are not going to refund me, I promise I am going to post reviews with pictures everywhere possible on line, I have a large IT department in my company and I will have them post this daily. Quote 2 As I stated before, you don't have to refund me but I will make sure you pay the price in lost bookings! Core will also pay the price for not keeping up there responsibilities! I refuse to be ripped off and treated badly! This is the first negative review posted on our home. The guest has also formally complained to the Better Business Bureau. Our Property Manager has the highest rating possible from this Bureau. If this review is a concern to you please contact us for further references.

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Great place

Guest: Sandy
Date of Stay: 02/25/12 Review Submitted: 05/20/12

Hi Ann, We had a wonderful time at your Reunion home - despite a few nasty weather days. We hope to return to your beautiful home - we thoroughly enjoyed it and really had a wonderful family vacation! Thank you so much for all of your efforts in making our stay so enjoyable!! We certainly would recommend your home!!! Best regards,

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Loved Reunion

Guest: Devon
Date of Stay: 09/28/11 Review Submitted: 05/20/12

Hi Ann - We had a fabulous time and very much enjoyed our time in Orlando. It was nice to be in a home rather than a hotel and although we didn't get a chance to use the Reunion resort, we loved everything about it. Now that we have ALL of the Disney and Universal parks out of the way, next time we can plan to spend more time relaxing. Thanks for everything! All the best -

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Guest: Justin (UK)
Date of Stay: 12/25/10 Review Submitted: 01/09/11

Hi Ann, Apologies for the delay in writing to you - it has been crazy busy since we've been back. We had a lovely lovely holiday in your beautiful home. I left feedback in the guest book but to reiterate your home was welcoming, beautiful and I especially appreciated the little touches you left for us such as the xmas tree, stockings and what to do with kids book. I also put in the book how great you are at communicating and responding to questions.

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Guest: Boston & UK Families
Date of Stay: 11/20/10 Review Submitted: 11/25/10

What fun – great family reunion – wonderful location and home!! We’ll be back! Really love everything about it!! Thank you

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Guest: English Family
Date of Stay: 08/27/10 Review Submitted: 11/25/10

We loved the house and will definitely be back to stay again!! Everything about the house was....perfect, the location, the comfort and because of this we don’t want to leave. Thank you

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Another Happy Customer!

Guest: Debbie
Date of Stay: 06/06/10 Review Submitted: 06/14/10

We had a wonderful time staying at your home on our vacation. The house was perfect for us. We took my son and daughter and two of her friends to celebrate her 16th birthday in Disney World. It was nice to be able to come home after a long day to a quiet house and have the pool to ourselves and to have a kitchen to fix our own food. We went in to the small town of Celebration a few times for dinner and that was nice too. It was the perfect vacation. Thanks

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Guest: Debbie
Date of Stay: 06/05/10 Review Submitted: 06/14/10

We had a wonderful time staying at your home on our vacation. The house was perfect for us. We took my son and daughter and two of her friends to celebrate her 16th birthday in Disney World. It was nice to be able to come home after a long day to a quiet house and have the pool to ourselves and to have a kitchen to fix our own food. We went in to the small town of Celebration a few times for dinner and that was nice too. It was the perfect vacation. Thanks, Debbie

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Guest: Mandy
Date of Stay: 05/20/10 Review Submitted: 07/02/10

What can we say except thank you so much for allowing us the use of your beautiful Reunion Resort home. We knew from the website that this would be a special place but it by far exceeded all of our expectations. It would have been so easy to chill out for a whole week and not leave your home at all but to have your home to come back to after long days in the parks was wonderful. We shall certainly be recommending your home to any family and friends visiting the Orlando area and hope to visit again ourselves in the near future. Thanks again

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Great holiday

Guest: Wrighties (Surrey)
Date of Stay: 05/12/10 Review Submitted: 05/24/10

Villa is in the perfect location, Homestead, Everything top quality, very comfy beds, (in fact we are going to change ours now as they were great), Had a fantastic time, everything you need for a great holiday. Owners very helpful (I had lots of questions) and they were all answered by return. Would certainly visit again. Thank you.

Owner response:We do try hard to respond quickly to enquiries and questions. We appreciate how frustrating it can be when you send an e mail asking about availability or questions about the property and then wait for ever for an answer! Our aim is give a truthful and honest response and to do all we can to make stays as trouble free and enjoyable as possible.

Recommended for:People with disabilities, age 55+, families with teenagers, families with young children, girls getaway, sightseeing.

Guest: English Family
Date of Stay: 03/27/10 Review Submitted: 04/28/10

We loved the house and will definitely be back to stay again!! Everything about the house was.... perfect, the location, the comfort and because of this we don't want to leave. Thank you

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Guest: canadian Family
Date of Stay: 02/19/10 Review Submitted: 11/25/10

We enjoyed our stay....beautiful home. We hope to return someday. Thank you!

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Guest: Brry & Sam
Date of Stay: 01/24/10 Review Submitted: 04/28/10

We just love it here. This is our 2nd stay of many to come! Many thnks!!

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Guest: The Watt family
Date of Stay: 01/20/10 Review Submitted: 04/28/10

2nd visit to your home - we love it! Can't wait to come back again soon!

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Guest: Simon, Kate and family
Date of Stay: 12/30/09 Review Submitted: 04/28/10

Your home is amazing, we have all the comforts we need and more-we will definitely be returning. Thank you so much

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Guest: Glenn and Denise
Date of Stay: 08/31/09 Review Submitted: 03/27/10

Beautiful home. Our stay was so enjoyable and comfortable that we didn’t want to leave. We hope to return soon to enjoy the comforts of your home once more. Thank you!!

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Guest: Scott and Karen and family
Date of Stay: 08/16/09 Review Submitted: 03/27/10

We really enjoyed our stay in your home. Everything about it was perfect....the amenities, the location, the comfort....Thank you. We hope to return again some day. We will definitely recommend your house to friends and family.

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Guest: UK Family
Date of Stay: 07/17/09 Review Submitted: 11/25/10

We loved everything here and can’t wait to come back. We left a rubber ring in the pool which we lifted frogs out on every morning! We wish we didn’t have to leave.

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Guest: Barry and Sam
Date of Stay: 07/03/09 Review Submitted: 03/27/10

FAB, FAB Villa and holiday! Everything we wanted and we will definitely be back! PS The little frogs were cute but not very bright- We found we had to fish them out of the pool every morning!

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Guest: Billy, Amy and friends
Date of Stay: 06/16/09 Review Submitted: 03/27/10

You home is FAB and we all felt very comfortable. So clean and welcoming and we will definitely be recommending you to friends and family and we hope to stay again sometime in the future. Again thank you for the excellent accommodation, for a very memorable holiday xxx

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Guest: Shawn and Sierra
Date of Stay: 06/05/09 Review Submitted: 03/27/10

Thank you we had a great time celebrating our sons 4th birthday. We had a great time . The house was a perfect fit for our group.

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Guest: Jeff & JoAnn & family
Date of Stay: 03/26/09 Review Submitted: 03/27/10

We had a wonderful time and hate to leave this beautiful home. The house was perfect, and we hope to return soon. The games room was an excellent plus for the teen girls. The babies could go to sleep early and the girls could stay up and watch movies without disturbing little ears!

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Guest: Denise & Colin, Janet and Barry
Date of Stay: 03/03/09 Review Submitted: 03/27/10

Lovely house on a fab resort with great golf. Really enjoyed our stay. Thank you so much. Will certainly recommend your property to our friends

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Guest: Bruce, Lucia and Robin
Date of Stay: 02/07/09 Review Submitted: 03/27/10

We loved your home very much. Beautiful, quiet and very peaceful. We’ve had a superb week. Many thanks

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Guest: Patrick & Clare
Date of Stay: 01/30/09 Review Submitted: 03/27/10

What a delight it has been to stay here! Comfortable, chic, great facilities and all beautifully presented. A wonderful stay

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Guest: Mike & Cindy
Date of Stay: 01/20/09 Review Submitted: 03/27/10

We LOVE the house! Can’t wait to come back again. The house and the Ginn Resort have everything we need for a great vacation. Thanks for letting us stay in your home

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Guest: Bill & Sandy
Date of Stay: 12/12/08 Review Submitted: 03/27/10

Ann & Ian, your home is lovely and we enjoyed ourselves very much. We felt very comfortable in your home and would definitely stay here again. Ginn Resort is beautiful along with all the amenities. Thanks again

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