• VACATIONER BEWARE!

  VACATIONER BEWARE!

  • Guest Grammi
  • Date of stay 06/11/12
  • Review Submitted 06/28/12
  IF YOU'RE CONSIDERING THIS PLACE, RUN! STAY AWAY!! HERE'S WHY: My husband and I booked this place thru another company. It sounded wonderful. The pictures convinced us that going here instead of the Sheraton was just what we needed. When we arrived, no one was at the property. Instructions to call the number given at the booking proved futile. No one answered. The code for the lock box worked, but it was so old that it took more than 20 minutes to get to lock box open to retrieve the keys. First glance you'd think you "scored". When you really look, the curtains were literally falling off the walls. The love seat in the living room area was broken and trashed. There were insects in the mini fridge, the floors were disgustingly dirty. The shared kitchen was a joke! The dishes, cutlery, cookware were scarce. There was food left from the previous guests. The floor was so gross, since my shoes literally stuck to it when I walked across it. Lightbulbs were missing throughout. To add insult to injury, the promised wi-fi didn't work. When Lindsay, the "housekeeper" finally called me back, she informed me that she didn't even know we were scheduled to arrive that day, it wasn't in her books. SERIOUSLY? She also told me that the wi-fi hasn't worked in a long time. I was fuming by this time. I called the place we book thru and was charged additional funds to leave and go to the Sheraton after all. The owners have thus far refused to refund our money, even tho we didn't stay in the unit. I'm fighting with the place we booked thru as I type this. So - - don't bother with this place. It's horrible!!! I wouldn't even give it 1 star, but I had to choose something to post this review.

  Did you find this review helpful? Yes | No Helpful votes: 0/0

• Nothing luxurious

  Nothing luxurious

  • Guest Traveling queen
  • Date of stay 02/18/12
  • Review Submitted 03/03/12
  We stayed here in feb for only one night. The first thing you see is a note saying that if you write a positive review of the place, they'll give you a $40 Starbucks card. I believe in honest reviews and won't be bribed. Everything was built cheaply and is falling apart. The owner apparently lives in another part of the island and relies on a neighbor to clean, greet, etc. she's a very nice lady, but service isn't what you'd expect. There is no air conditioning or heating. It rains alot and the humidity is in everything with the windows open. There's a large herd of wild pigs that have torn up the yard and trail to the waterfall. They make noise all night beating around the fruit trees. The frogs are incredibly loud. The only running water in our unit was in the bathroom. It was inconvenient that you had to go to a separate building to even make coffee. The pool was dirty and cold. The shower head leaks when you use the tub. Curtains are falling down. Overall, just not a well kept place. Difficult to get to- don't try it after dark. There were standing puddles in the driveway that nearly consumed our car. We had to clear branches off the road before we could leave due to a storm. If you like rustic, this is for you.

  Recommended for: Adventure seekers.

  Did you find this review helpful? Yes | No Helpful votes: 3/3

• OK, but not worth the price.

  OK, but not worth the price.

  • Guest Brenda
  • Date of stay 01/22/12
  • Review Submitted 02/15/12
  We stayed in the Aloha Suite for 3 nights. Although the photos were accurate, the suite was sparsely furnished, the bathroom was hard to use because the door opened into the sink, and there was only an old wooden bench for sitting outside. The couch/day bed in the living room was uncomfortable. The suite appeared to be in the process of being remodeled or was just never completed. The pool was being filled when we arrived and there was no outdoor lighting or poolside seating, so we never used the pool. Overall an OK place, but our money could have been better spent elsewhere.

  Did you find this review helpful? Yes | No Helpful votes: 1/1

• Summer Lovin' in Hawaii

  Summer Lovin' in Hawaii

  • Guest Ron G
  • Date of stay 07/14/11
  • Review Submitted 07/28/11
  I brought my girlfirend here for a romantic get away, and we absolutely loved it! She was very happy to be in Hawaii, and very sad that we had to say goodbye! I found the Luxurious Waterfall and Pool Resort here on VRBO and was very pleased that I did. Office staff was great, friendly and very helpful and patient with us! The Suite site was beautiful! There was a very country feel, and we loved it! Not too much noise, beutiful scenery, & well made suites! Would recommend and surely return for possibly a honeymoon!

  Recommended for: Sightseeing, girls getaway, families with young children, adventure seekers, romantic getaway, age 55+, families with teenagers.

  Did you find this review helpful? Yes | No Helpful votes: 1/2

• Best time ever!!

  Best time ever!!

  • Guest Smiley
  • Date of stay 06/06/11
  • Review Submitted 06/28/11
  I absolutely loved this place and I would definitely come back again and again! Its kind of like being in the country! Best part ever when your on a getaway and dont want the noise of traffic,planes and other non sense bothering you. The suite we stayed in was the Wailea Suite, breath taking! everything that was expected! Office staff is very knowledgeable in giving directions and details! Didnt get no "I dont know, Im not sure" answers from them! Although I didnt get to check out the waterfall I believe that it was as beautiful as the pictures! Very much recommend this to anyone!

  Recommended for: Sightseeing, girls getaway, families with young children, adventure seekers, romantic getaway, age 55+, families with teenagers.

  Did you find this review helpful? Yes | No Helpful votes: 3/4

• Much to be desired

  Much to be desired

  • Guest Elissa A.
  • Date of stay 02/18/10
  • Review Submitted 02/15/11
  My husband and I spent our honeymoon here and although the surroundings were beautiful the longer we stayed the more problems became evident. The pool filter system failed around day 5 of our 10 day stay and never was repaired while we were there. The water became murky and we were afraid to swim in it. The ad here specifies "adults prefered" but we had 2 sets of families next door with more than 2 children each time. The apartment next door has a African drum set which we were subjected to hearing every afternoon for 3 nights. We had to ask for toilet paper of all things! The BBQ propane tank was NEVER filled up and half way thru our much anticipated first BBQ the bottle was empty ~ not good. To make matters worse there was no lighting outside and the tiki torches were empty as well. We tried to contact the owners 4 times to aks for tiki torches , propane, and to have the pool fixed, and were met with a stone wall. Our questions were NEVER addressed AND our cleaning fee was deducted from our credit card the day we arrived.! I never ask for that until the last day here at my suite. The waterfall ~ oh ya ~ what a joke that was ~ no way for two 50 plusers to get down to it except for a "rope" looking strong enough for a cupole of 60 lb children to hold on to.I am pretty sure that is NOT a picture of the warerfall on the property as well. Our conclusion ~ ~ absent landlord, refuses to take responsiblity, doesnt care about clients or his staff... and ~ cheap cheap cheap! I am also a VRBO landlord and this landowner makes me feel embarassed to be part of this site. Hawaii is a beautiful place and the landlord is counting on you forgeting his shortcomings becuase of it ~1.......my advise ~ go elsewhere

  Did you find this review helpful? Yes | No Helpful votes: 3/6

• Much to be desired

  Much to be desired

  • Guest Elissa A.
  • Date of stay 02/18/10
  • Review Submitted 02/15/11
  My husband and I spent our honeymoon here and although the surroundings were beautiful the longer we stayed the more problems became evident. The pool filter system failed around day 5 of our 10 day stay and never was repaired while we were there. The water became murky and we were afraid to swim in it. The ad here specifies "adults prefered" but we had 2 sets of families next door with more than 2 children each time. The apartment next door has a African drum set which we were subjected to hearing every afternoon for 3 nights. We had to ask for toilet paper of all things! The BBQ propane tank was NEVER filled up and half way thru our much anticipated first BBQ the bottle was empty ~ not good. To make matters worse there was no lighting outside and the tiki torches were empty as well. We tried to contact the owners 4 times to aks for tiki torches , propane, and to have the pool fixed, and were met with a stone wall. Our questions were NEVER addressed AND our cleaning fee was deducted from our credit card the day we arrived.! I never ask for that until the last day here at my suite. The waterfall ~ oh ya ~ what a joke that was ~ no way for two 50 plusers to get down to it except for a "rope" looking strong enough for a cupole of 60 lb children to hold on to.I am pretty sure that is NOT a picture of the warerfall on the property as well. Our conclusion ~ ~ absent landlord, refuses to take responsiblity, doesnt care about clients or his staff... and ~ cheap cheap cheap! I am also a VRBO landlord and this landowner makes me feel embarassed to be part of this site. Hawaii is a beautiful place and the landlord is counting on you forgeting his shortcomings becuase of it ~1.......my advise ~ go elsewhere

  Did you find this review helpful? Yes | No Helpful votes: 2/6

• Had a wonderful experience

  Had a wonderful experience

  • Guest Cheyenne
  • Date of stay 01/12/11
  • Review Submitted 01/18/11
  My brother & I stayed in the Aloha suite which is a one bedroom suite but there was a day bed in the living room which I slept on & might I say it was very comfortable. We spent a lot of our time in Hilo town, which wasn't too far from our house. We also spent a day at HVNP, which took us about an hour to get there from our suite but we did stop to get a bite to eat on the way. I think the most enjoyable parts of this vacation home were the scenery, the peacefulness, and the home sweet home feeling you get from this suite. The house was great, the Island was awesome, & the people are pleasant.

  Recommended for: Sightseeing, girls getaway, families with young children, adventure seekers, romantic getaway, age 55+, families with teenagers.

  Did you find this review helpful? Yes | No Helpful votes: 3/4

• Super deal!

  Super deal!

  • Guest Deeanna
  • Date of stay 11/15/10
  • Review Submitted 01/04/11
  I got a really good discounted rate on the Aloha suite. It was a little difficult to find but the directions given are great! The land is gorgeous & so are the views! We really enjoyed it!

  Recommended for: Sightseeing, girls getaway, families with young children, adventure seekers, romantic getaway, age 55+, families with teenagers.

  Did you find this review helpful? Yes | No Helpful votes: 3/4

• GREAT HOUSE FOR GREAT RATE

  GREAT HOUSE FOR GREAT RATE

  • Guest Janine
  • Date of stay 12/14/10
  • Review Submitted 12/30/10
  My husband and I just wanted something nice for our honeymoon without the NICE price! When we saw this listing on VRBO we were shocked to see the rates. I even contacted the owner's to make sure it was the correct rates. Our stay was a very memorable one, it was our honeymoon and my first time swimming under a waterfall! All I can say is that this was a trip to remember!!!

  Recommended for: Sightseeing, girls getaway, families with young children, adventure seekers, romantic getaway, age 55+, families with teenagers.

  Did you find this review helpful? Yes | No Helpful votes: 3/4

Rental Rates $105/nt - $165/night
Cleaning Fee $40

Note: Until confirmed, rates are subject to change without notice.

Sorry this information is not available. Please contact the owner/manager for more information.