Modern, Townhouses, Next to the Lake,W/Hot Tub $119.00 Rent Both for $240.00

• The proof is in the Email, followup on bad review

  Guest comment entered by owner

  The proof is in the Email, followup on bad review

  • Guest Omar
  • Date of stay 02/28/13
  • Review Submitted 05/06/13
  Hello, This is Penny. I wanted to just clear up one thing. This person, asked me recently if he could use his FREE WEEKEND I GAVE HIM FOR FUTURE TRAVEL plus $100.00 on July 4th. I declined saying it was booked. I guess he decieded to take that out on me with this review. Here is my Email sent to him, debunking his claims.. See for yourself. --------------------------------------------------------------------- Hello ,____ left his name out Sorry, my Fathers funeral was this weekend, so sorry I didn't get back to you. I sent you a Pay Pal receipt on Feb. 7th for $532.78 In the receipt I included all your information but I will repeat it for you now. You are confirmed for the Dates of Feb. 28 arrival check in time is 3:00pm Your confirmed departure date is March 3 departing by 10:00 am.The address of your cottage is XXXXXX Dr in So. Lake Tahoe Ca. 96130 It is in the middle of Tahoe called the bijou area. You can see the lake from were our units are. Directions: Continue on Hwy 50. When coming to the Y, you turn Rt. toward the Casinos (Lake Tahoe Blvd.) when you start to see the Lake look toward your rt. and turn on XXXXXXXX st.. It dead ends into XXXXXXXXX Our property is, located on the corner to your XXXX. you are in XXXX. The lock box is XXXXX ok? located right in the front door ok? There are insturctions on the Refrigerator, and to start the fire place, you need to adjust the thermostat, like you would a heater, to light the fire. Oaky? You can use my phone number if any problems you may have. 530-721-0099. Thank you, If you have any other questions please ask. Penny Parker I think this speaks for itself. I emailed him and invited him to leave a response to my email, and I have not heard from him yet You know, I am not perfect, and this has been a very trying time for me. When I feel that I have fallen short, you can count on me, trying to make it right. I couldn't give this person, any more than I did. So I hope that I have your faith in my ability to serve you well. I am trying to get back to people as fast as I can, I have so many inquires a day, and I will get a better handle on it, by hiring someone to help, or what ever it takes to make you leave great reviews. I encourage constructive comments, if you see anything that I can improve on, please let me know. I wouldn't mind if I heard some positive things too... Thanks for your time.. I hope you will have a chance to come up and visit my home. Thanks, Penny

  Did you find this review helpful? Yes | No Helpful votes: 0/0

• Nice house, TERRIBLE NEW OWNER

  Nice house, TERRIBLE NEW OWNER

  • Guest Omar M.
  • Date of stay 02/28/13
  • Review Submitted 04/06/13
  If I were solely rating the rental home, I would have given it 4 stars. The townhome has a great location, was clean, and has many amenities (granted not all work). But the 2 star review is because of the lady who now rents this place. From the beginning, it was very difficult to get in contact with her. I would send her an email and it would take up to 48 hours to receive a response. I would have to send multiple emails before she would respond. At one point she emailed me in ALL CAPS asking me for a response 2 hours after she sent an email (I had already responded). She is very disorganized, it was quite apparent. I had to ask her for detailed directions as she failed to provide any. She didn't even give me her phone number, I had to ask for it (the number was not listed on homeaway at the time). On my travel day, she emailed me because she had not been able to find someone to clean the townhome (Last minute?). She said she did not have my cellphone number, even though I had sent it to her in a few emails. Thankfully I was flying in late so it did not end up being an issue. We arrived and the issues began. The directions to turn on the fireplace were not clear. We eventually figured that out. We noticed that the 2nd flr was much hotter than the 1st flr. My top priority was finding a rental with a hot tub. When we got there on thursday night, there were no instructions to power the hot tub on, but we eventually figured it out as well. However, the hot tub was not warming up the water!!! So I called Penny and it would go straight to voicemail. I could not even leave a voicemail as her mailbox was full. I sent her an email. I tried calling her again all day on Saturday and Sunday, but her phone was off the whole weekend. SHE NEVER CALLED OR EMAILED ME BACK!!! Extremely unprofessional. Thankfully it was not an emergency, but we were very disappointed. I called her a few times on Monday after we had returned home and she finally answered. She apologized, and her excuse was that it had been her Dad's funeral over the weekend (the previous owner). I did not believe her. She had already used the "father's funeral" excuse with me 3 other times during our 5 week interaction. Even so, she has a responsibility with the renters and I would have expected a call back at some point during my stay. Based on the previous reviews, it seems that the previous owner was great. But with the new owner, it is nothing but delays, excuses and lies. Not recommended!

  Owner response: Please let me respond to your message I LOST MY FATHER ON JANUARY 16, OF THIS YEAR. HIS DEATH WAS unexpectedly, on Jan. 16th. My Father did not have things set up yet to pass the business to me yet. Without getting into the person part of my life, My Father lived with a girlfriend that took everything of his, Absolutely all of his paper work, to contact his renters, I had to go about this in a very difficult way, just to get you the information needed to contact you. I needed to secure a new cleaning service, and my Dad had let some things get a little less than normal, so I was managing 4 units, improving on each of them, make sure they were getting snow plowed out each place, and all in the mean time, I lived in Folsom, Ca. Have a family and home that I take care of, not to mention, all funds are tied up in probate. My Fathers girlfriend got into his business postage account and removed his checks out before I received them, So yes if it appeared that I had some issues in the beginning, I certainly informed everyone of the situation. I personally thought I have done a good job considering all the circumstances. If you feel that I failed you, I would like to have the opportunity to give you another chance, now since things are coming together. I would be willing to give you two nights for (some restrictions apply) but please give me the opportunity to make it right. To be honest with you, I haven't had time to grive for my Father yet. I must say that this type of response is very devastating to me, especially since I have really tried and worked to the bone to make all of his go off well... I have many positive responses sent to me, that I will soon forward to the site, so you others may understand why things may have been a little hard for me, and will give me a chance, not that things are calmed down. Please do give me a chance, call me, and I will be happy to answer your question. Sorry if I seemed unorganized, I was moving my office between Folsom, and Tahoe for four months, Just after losing my Father and receiving a message like this, really is hurtful. and I hope that the rest of you will give me a chance. I promise you can count on me for great service. Thank you, Penny Morgan

  Did you find this review helpful? Yes | No Helpful votes: 3/4

• Great Location

  Great Location

  • Guest markfromoz
  • Date of stay 04/01/12
  • Review Submitted 04/20/12
  Great property in fantastic location, easy drive to Heavenly California Base Lodge or very close to Heavenly Blue Go shuttle route, easy walk to Safeway, restaurants, banks, shops. My kids loved the hot tub, WIFI and three TVs. I loved the garage to park the car in on those snowy nights. We come from Australia and Lamont could not have been easier to deal with. We definitely recommend this property for any overseas (or even local) visitors, it exceeded our expectations and offered brilliant value for money.

  Recommended for: Sightseeing, adventure seekers, tourists without a car, families with teenagers, families with young children, girls getaway.

  Did you find this review helpful? Yes | No Helpful votes: 6/6

• Great location

  Great location

  • Guest Michelle
  • Date of stay 10/02/11
  • Review Submitted 11/06/11
  I stayed here with my husband and our 6 year old. The place was perfect. All the comforts of home and very clean. The owner was very easy to deal with and available for any questions during our stay. We were close to everything and even got to enjoy the first snow of the season in the backyard. Great place to stay for the money.

  Recommended for: Sightseeing, tourists without a car, families with teenagers, romantic getaway, families with young children, girls getaway.

  Did you find this review helpful? Yes | No Helpful votes: 3/3

• great time

  great time

  • Guest Leanne
  • Date of stay 12/26/10
  • Review Submitted 01/19/11
  My husband and two kids stayed here and really enjoyed it. the place has plenty of room and my son loved the wifi. we would definitely stay there again. also we had a big snow storm so it was great to be able to park in the garage.

  Recommended for: Tourists without a car, families with teenagers, pet owners, romantic getaway, families with young children, girls getaway.

  Did you find this review helpful? Yes | No Helpful votes: 6/6

• Great Rental for Ski Vacation

  Great Rental for Ski Vacation

  • Guest Lisa
  • Date of stay 12/19/10
  • Review Submitted 01/06/11
  Really convenient location: close to Heavenly California Base Lodge and to town and shopping. The condo was spacious to house a family comfortably and the internet access was a plus. The garage was good to have for parking the car and storing skis and snowboards on snowy nights. Lamont was very friendly and responsive in case there's a problem. Thank you.

  Recommended for: Families with teenagers, families with young children.

  Owner response: Thank you Lisa Lamont

  Did you find this review helpful? Yes | No Helpful votes: 3/4

• Jack and Carmie

  Jack and Carmie

  • Guest carmie
  • Date of stay 06/13/10
  • Review Submitted 06/25/10
  We stayed at Lamont's two bedroom (B),and it had a very nice kitchen bar between the kitchen and living room (see through type), and that is where we had some of our meals. There was plenty of room for 4 people, very clean and complete with all we needed, and fair rental fees. A very nice and clean hot tub on the deck and it was close to the areas of town we wanted to go to. We would stay there again, and plan to on our next visit to South Lake Tahoe.

  Recommended for: Sightseeing, adventure seekers, tourists without a car, age 55+, families with teenagers, pet owners, romantic getaway, families with young children, girls getaway.

  Did you find this review helpful? Yes | No Helpful votes: 5/5

• Perfect Getaway!

  Perfect Getaway!

  • Guest Ashley & Jerod
  • Date of stay 06/13/10
  • Review Submitted 06/19/10
  This condo was Perfect. It is about 2 blocks from the safeway, a short walk (or bike ride) to the beach and very close to the casino's and shopping centers. My boyfriend and I enjoyed Barbequing on the deck, while relaxing in the private spa. There is a washer and dryer which totally came in handy after a day at the beach. The condo was very clean and charming. Loved that we had access to the garage to store out bikes and keep the sap from getting on my car. We had great communitaction with the owner. We will refer our friends and family to this place and will definatly come again. We are already planning out next trip! Thank you so much Lamont!

  Recommended for: Sightseeing, adventure seekers, tourists without a car, age 55+, families with teenagers, pet owners, romantic getaway, families with young children, girls getaway.

  Did you find this review helpful? Yes | No Helpful votes: 4/4

• good times..

  good times..

  • Guest Apekrazie
  • Date of stay 05/23/10
  • Review Submitted 06/01/10
  My husband and I enjoyed a relaxing vacation in this cute, cozy, clean tahoe condo. Lamont was very nice and easy to deal with. Will be back! Thanks lamont!

  Recommended for: Sightseeing, adventure seekers, tourists without a car, age 55+, pet owners, romantic getaway.

  Did you find this review helpful? Yes | No Helpful votes: 4/4

• the perfect place to stay in Tahoe!

  the perfect place to stay in Tahoe!

  • Guest mistysnow
  • Date of stay 04/23/10
  • Review Submitted 05/18/10
  This is place is amazing! It's very close to the casinos, grocery stores, restaurants and spas.. My boyfriend and I had a really wonderful time. As soon as we entered, we were immediately impressed with the cabin. It was very charming and CLEAN! This place is fully equipped with everything you need to make your vacation perfect! We enjoyed lounging by the fireplace and barbecuing out on the deck! Great communication with the owner! He is very prompt in replying to all emails and correspondence that I was very confident in leasing his place. And I'm glad I did! If you're looking for a private, cozy, romantic place, then this is surely it! Private outdoor Jaccuzzi - need I say more? We will definitely come back! We have been referring this place to all of our friends because we truly had an amazing, romantic retreat! Thanks, Lamont!

  Recommended for: Sightseeing, adventure seekers, tourists without a car, families with teenagers, pet owners, romantic getaway, families with young children, girls getaway.

  Did you find this review helpful? Yes | No Helpful votes: 7/8

Fees:

• Housekeeping: $99 + tax
• Pet Fee: $49 + tax
• Tax Rate 12%

Cancellation policy:

#Booking Confirmation Your inquiry, Dear Holly Thank you for choosing our home for your vacation. We hope that you have a pleasant stay. The property is located at: 3325 Treehaven Drive So. Lake Tahoe, Ca. 96150 Phone 530-721-0099 Your confirmation is as follows: Check-in date: August 18 after 3pm pacific time (early check-in available if requested prior to the day. Cost $29.00 for a 1:00 check in (available only upon availability.) Check-out date: August 23 before 10:00pacific time(late check-0ut available if requested prior to the day. Cost $29.00 for 12:00 check out (available only upon availability.) Number of adults: ____ Number of children: ____ Pets: ____ Your deposit of $ 200 00 is due immediately. Was paid in March Rental rate and fees are as follows: $ 133.00 per night x __5__ nights = $665.00 Cleaning fee $ 95.00 Sales Tax $ 91.20 Additional cost Pet fee $49.00 $ 49.00 Early check in or check our $29.00 $ 0.00 TOTAL AMOUNT DUE $851.00 Half of this is due now, and the other <-$425.60> half is due 30 days prior to arrival. If paying by credit card add 3% to the balance. The total payment is due on or before $425.60 on or before July 18th 2013.. Please sign and return the attached rental agreement. As soon as I receive your full payment, I will [send the lock box numbers and provide instructions for entry to the property.] Thanks, and have a great vacation! _______________________ #Rental Agreement This Short Term Rental Agreement (the “Agreement”) is made by and between _Penny Morgan Parker and Holly Hatcher ) as of the date last set forth on the signature page of this Agreement. For good and valuable consideration, the sufficiency of which is acknowledged, the parties hereby agree as follows: 1. Property: The property is located at: 3325 Treehaven Way #B So. Lake Tahoe, Ca. 96150 The property is furnished and includes _Towels, linens, soap, shampoo, pillows ,kitchen supplies, coffee pot, Wireless Internet, Flat screen T.V,. CD, DVD, Alarm clocks, Washer and Dryer, Microwave, Dishwasher, Picnic table, patio furniture, books CD player, CD's Books, Sled's and some beach items. and Hot Tub, and gas BBQ. (Due bring your own beach towels.) 2. Rental Party: The rental party shall consist of Guest and the following persons: Please include who will be in your party? _______________________________________________________________________ 3. Maximum Occupancy: The maximum number of guests is limited to 6 persons. An additional charge or $ 20.00 per person per night for guests in addition to 6 will be assessed. 4. Term of the Lease: The lease begins at 3 p.m,. on Aug. 18th (the “Check-in Date”) and ends at 10 a.m. on August 23. (the “Checkout Date”). 5. Minimum Stay: This property requires a 2 night minimum stay. Longer minimum stays may be required during holiday periods. If a rental is taken for less than 2 days, the guest will be charged the X-night rate. 6. Rental Rules: Guest agrees to abide by the Rental Rules attached as Exhibit A at all times while at the property and shall cause all members of the rental party and anyone else Guest permits on the property to abide by the following rules at all times while at the property. 7. Access: Guest shall allow Homeowner access to the property for purposes of repair and inspection. Homeowner shall exercise this right of access in a reasonable manner.. 8. Rental Rate and Fees a. Deposit: A deposit of $ 200 is do right away . You may send a person check in the amount of $200.00 if your visit is 30 days prior to your reserved check in date. Otherwise it will have to be placed on a credit card billed separately from your rental amount. Your deposit will be refunded back to you, less any expenses within 30 days of your departure. Your security deposit will only be used in case of leaving the place in an excessive mess. You are to load your dishes in the dishwasher and turn it on before leaving. . There are some rules about keeping the spa water clean. Shower before going in. . IT IS EXTREMELY IMPORTANT THAT YOU NEVER UNPLUG THE HOT TUB. IF YOU DO, IT WILL FREEZE AND CRACK, (ALREADY HAPPENED) AND YOU WILL BE HELD RESPONSIBLE FOR THE ENTIRE AMOUNT OF THE REPLACEMENT, AND INSTALLATION OF A NEW HOT TUB. THE SIGNER, TAKES FULL RESPONSIBILITY FOR ANY AND ALL IN HIS/HERS PARTY. NOT ONLY FOR THIS SECTION OF THE CONTRACT BUT FOR THE ENTIRE CONTRACT HELD IN FORCE. . Option A: The deposit is for security and shall be refunded within 30 days of the Checkout Date provided no deductions are made due to: i. damage to the property or furnishings; ii. dirt or other mess requiring excessive cleaning; or iii. any other cost incurred by Homeowner due to Guest’s stay. If the premises appear dirty or damaged upon Check-in, Guest shall inform Homeowner immediately. b. Rental Rate. Payment is due, in full 30 days prior to your agreed check in date. It is not my responsibility to remind you of the agreed upon contract.and your commitment. You are to have the payment sent to me in full by that date,or you will lose the reservation, plus you deposit money, that you already paid, It has to be this way, around the busy time of the year. Hope you understand. Thanks. Send all checks to P.O. Box 9665 So. Lake Tahoe, Ca. 96150. Cancellation Policy: If Guest wishes to cancel his/her reservation, the deposit will be refunded as follows: 100% if cancelled 30 days prior to the Check-in Date your deposit will be refunded. Less < $35.00> for a service fee, for process and handling, on any money returned. 50_% if cancelled _30__ days and before the Check-in Date ( If I can rebook your reservation, with the exact dates, you will not have to forfeit any of your deposit. You will however have to forfeit one half of your deposit if under 30 days, and I cannot find a replacement for your reservations . One half of the total rental amount. If cancelled within 7 days or sooner and It is unlikely to find a replacement, the entire rental fee will be forfeited. May we suggest you look into purchasing vacation insurance, just to be sure, Things can happen, and we both would not want to be put in a bad situation. So my suggestion is that you look into that. 10. Insurance: We encourage all renters to purchase traveler insurance. Below are some references you may contact to purchase such insurance:May we suggest you look into purchasing vacation insurance, just to be sure, . ________________________________________________________________________ 11. Payment: Acceptable payment methods are personal check (30 days prior to reservation) or credit card, intuit, or pay pal, or preferred method. If you wish to use a credit card, please provide the following information. Credit Card Number________________________________________ Exp date_____________ CVV (Security) Code _____________ Zip Code___________ By my signature below, I hereby give permission to charge my credit card for the amounts above. I agree that all rental monies are non-refundable per cancellation policy above. I have read my rights to purchase travel insurance. The parties agree to the terms of this Short Term Rental Agreement, as evidenced by the signatures set forth below. Homeowner: Guest: Signature (electronic or manual) Penny Morgan Name (printed) Penny Morgam Date Phone number (during stay) 530-721-0099 PLEASE COPY THIS, YOU CAN SCAN THIS AND EMAIL ME BACK, OR YOU CAN SEND IT IN THE MAIL TOO, IF TIME PREVAILS. I WILL NEED THE CONTRACT BACK BEFORE I AM ABLE TO RENT THE HOME. THANKS. Rental Rules 1. Smoking is allow inside the house. Smoking allowed outside only. 2. Guest Responsibility: Any other guests other than those in the Guest party set forth above may not stay overnight in the property. This is strictly prohibited. If any bedding, is used other than what was agreed upon, like the pull out bed, or roll away bed, and it was not approved, the signer of the contract will have funds deducted from his/her deposit, for extra cleaning and maid services. It is $20.00 extra per person, over occupancy agreed upon, Any other person in the property is the sole responsibility of Guest. 3. All of the units are privately owned; the owners are not responsible for any accidents, injuries or illness that occurs while on the premises or its facilities. The Homeowners are not responsible for the loss of personal belongings or valuables of the guest. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premise. 4. Keep the property and all furnishings in good order 5. Only use appliances for their intended uses. 6. PETS are permitted only with prior approval and a fee paid,of $45.00, for extra cleaning involved. Two dogs will be $65.00. I love my Boxer Lola, can't think of going without her. However, I cannot see me taking her with me, and leaving her in a unknown place. You are not to leave your dog, in the condo, without you being there. If your dog causes any damage to the property, we will provide you with a written estimate of damages, and you are to pay for all costs incurred, for damages over the above security deposit amount. You are solely responsible for any actions that your dog may encounter. That includes any dog bites, or intimidation. by your dog to another animal or human. If your dog, is found to be aggressive, or is an excessive barker, you asked to leave without a refund. You are to definitely clean up after your dog. Watch this very carefully. If there are "gifts left" by your dog,that were not cleaned up by you, we willl have to deduct deduct money from your security deposit, what the maid charges such work. She checks the yard as a regular service so please be considerate of the next tenants, and bring something to pick up your dogs 'Gifts" 7. PARKING: .PARKING – Parking is limited to 2 vehicle(s). There is parking available Vehicles are to be parked in designated parking areas only. the road is . Any illegally parked cars are subject to towing; applicable fines/towing fees are the sole responsibility of the vehicle owner. There is other parking available on the side of the street. and it is legal. However, you cannot park in the neighbors yards. They have signs, so be careful not to park in there driveway. . 8. Housekeeping: There is no daily housekeeping service. While linens and bath towels are included in the unit, daily maid service is not included in the rental rate. We suggest you bring beach towels. We do not permit towels or linens to be taken from the units. 9. HOT TUBS: [No children under the age of _5__ permitted in hot tubs at any time] [without adult supervision]. When using the hot tub, remember there is a certain health risk associated with this facility. Use at your own risk. Our housekeepers drain, sanitize, refill and replenish chemicals in all tubs prior to your arrival; therefore, it may not be warm until later that evening. [DO NOT STAND ON THE HOT TUB COVERS. Hot tub covers are for insulation purposes and are not designed to support a person or persons. They will break and you may be charged for replacement.] Remember when not using the hot tub, leave cover on so hot tub will stay warm. HOT TUB. They are easy to use, just turn on the button, there is a light, and you can adjust the jets. 9.a DO NOT UNDER ANY CIRCUMSTANCES, UNPLUG THE HOT TUB. FOR IT WILL CRACK IN A FREEZE, AND THE ENTIRE HOT TUB WILL NEED TO BE REPLACED. IT HAPPENS, BECAUSE IT ALREADY DID TO ME If you have sunless tanning spray on, please shower before. Tanning spray and the Hot tub don't mix. It strips your tan too. If you leave the hot tub dirty, there is a $75.00 charge to have it serviced with a complete water change, and chemical treatment, done by our spa techs. Put cover back on. We keep hoses, in both the units,stored downstairs in the garage. If you are there for an extended amount of time, and there is evaporation in the hot tub, or water overflow, and you want to add water to the hot tub, you can connect the hose from the water fixture and run the hose up the stairs and out the deck. We suggest that if it is a lot of water that needs refilling, that you put if on warm to slightly hot. The tubs take a very long time to heat up. Don;t use only hot water, and then need to shower, the hot water heater is not especially huge. So do this when not needing to take a shower right away. Use caution when retracting the hose, as not to get water on the carpet. Make sure the end of the hose has all the water out of it, before rolling it up and putting it back in place neatly. This normally never has to be done by the guest. If only in certain circumstances would you need to do this. FENCING, STAIRWAYS, AND CHILDREN'S SAFETY. If you share with the party next door, do not climb over high fence. It is very dangerous, and not allowed. Will not be held responsible for any actions resulting in this activity. If the fence is compromised in any way, you are responsible for the building of a new high fence. Keep in mind when there are small children, and they might like to climb. Our back deck fence is only about 4' 5' tall, and a child could crawl up on the patio furniture and go over the rail. We are not responsible for any accidents involving any accidents, due to the patio and patio fencing. This unit has a split stairway. If you have little toddlers, it is suggested you bring a fence gate to block off the stair way, for your child's safety. The are split stairs, so they are not as dangerous, but you still want a heads up about any possible problems. We are not responsible for your child's safety concerning the stairs . FIREPLACES, AND THERMOSTATS. 10. [Fireplace: The fireplace is a non-vented propane gas log fired firebox. Please do not throw any paper or other combustible materials in the fireplace.] [Fireplaces are turned off when you are not at the condo. and before you leave, PLEASE MAKE SURE THE FIRE PLACE THERMOSTAT AND THE HEATER/ AIR CONDITIONER ARE LEFT ACCORDINGLY. . THE HEAT IS DOWN TO 68' BEFORE LEAVING THE COOLER SET AT 78, BEFORE LEAVING. The fireplace works like the heater. The thermostat is located on the wall, and all you do is turn it up past the temperature of the room, and it comes on. Note to turn it off when not in use. The gas bill can get quite high when left on all day.Thanks.. PLUMBING DO NOT FLUSH anything other than toilet paper in the toilet. No feminine products should be flushed at anytime. 12. WEATHER CONDITIONS Option A: If there is a storm or you need to leave early due to road conditions, sorry there will be no refunds due to weather. There will be no refunds on: -Any unused portion of rent from a guest currently registered; -Any unused portion of rent from a guest that is scheduled to arrive, and wants to shorten the stay, due to weather related issues. -Any advance rents collected or deposited for a reservation that is scheduled to arrive during the a bad storm, or road closures." Option B: No refunds will be given for storms. [Mountain roads can be curvy and steep. We highly recommend four wheel drive and/or chains during the snow months. We do not refund due to road conditions.] SNOW REMOVAL Although we try to remove the snow from your driveway, we cannot guarantee this service. If you are elderly, and you forsee a problem, with snow removal contact me ahead of time, and I can make previsions. . We offer this service strictly as a added bonus to your stay. We do provide shovels for you to use. LAST BUT NOT LEAST. The next few months, while I am now taking over my Father's business, I need to establish my own reputation. If you were happy with things, and they way I serviced you, may I offer you a $10.00 bonus back along with your deposit money, if you would take the time to leave your thoughts on my review page, on the vrbo site. All you need to do is bring up VRBO,COM, and when the tool bar comes up, type in # 22173 or 64548, it really doesn't matter, then click on reviews in toolbar, and leave me your comments, I would honored and very grateful, because I know how busy life is now, and this takes time out of your day, That is why I want to compensate you for your time, and hope that I can help to make it better, a better experience for you, or you can share the good things you liked about the property. Remember I will send you $210. back on your rental amount, for your positive reviews Thank You so very much.... i

100% refund if canceled at least 30 days before arrival date.