Great time!

Guest: amy b. (upstate NY)
Date of Stay: 12/25/11 Review Submitted: 01/12/12

We rented this unit for a Christmas vacation. It was great! Close enough to the theme parks and all of Orlando's attractions, but away from the craziness of the crowds at night. The resort had everything we could possibly need. The pool area with lazy river and water slide was a big hit with our kids. It was heated so even though it was only in the low 70's outside, they were able to enjoy it (in fact we spent the majority of our first day there). The resturant was good, and the prices were very reasonable. And the best part was we didn't have to eat out every meal. The unit had a well stocked kitchen, and there is a grocery store right next door to the resort. The owner was a pleasure to work with.

Recommended for:Families with young children, families with teenagers.

Holiday stay 2011

Guest: Karen (Illiinois)
Date of Stay: 12/27/11 Review Submitted: 01/06/12

The TH was very spacious and well maintained, a great value for the money. I have stayed at Regal Palms before and this TH has alot of extra nice touches. I especially liked that all the main living area had ceramic tile and was very clean. The main pool area also had alot of nice new improvements, the whole resort was well kept. There were things to do for everyone. I will come back again.

Recommended for:Age 55+, families with young children, families with teenagers.

Extreme disappointment

Guest: Unhappy (Rochester Hills, MI)
Date of Stay: 04/23/11 Review Submitted: 05/14/11

My husband and 2 young children arrived on 4/23/11 for a week stay and when we arrived at the townhome we discovered the door was unlocked to the first floor bedroom. Two of the three hand rails were hanging off the walls going up to the 2nd floors which was a safety issue for our toddler. Two of the closet doors were off track and unsecure. We found a twin bed pushed up against one of the closet doors to holding it up. The carpet was in terrible condition with enormous blacks stains on 2nd floor and in first floor bedroom. The tub in the master suite wouldn't drain properly took 20 minutes to drain. We were allowed to check in early, but clearly the unit shouldn't have ever been released in the condition it was in. As a result we checked out the next morning and had to find a clean and safe alternative. Would never go back.

Owner response:Guest arrived during one of the busiest times of the year, asked to check in early and the resort accomodated. Unfortunately due to the busy time of the year this is they must have hurried their inspection and missed the carpet spots. There were pending workorders that were currently in progress, they had not yet been complete because the guest was allowed to checkin early. I personally checked this house during my stay right before the busy season started in March, all carpets had been cleaned and all maintenance issues if any corrected prior to the start of springbreak. Unfortunately all that can be done regarding carpets during a busy period is spot cleanings, apparently the inspection group missed the dirty spot. I am sorry this guest was unhappy, I take pride in my home and have many of my stays repeat . My phone number is posted all over the house and no one called. No one called the front desk either so there was no ability to attempt to remedy any of the problems. I send followup emails to my guests after a stay, the guest from the night before loved my home and said he would recommend to his friends, he did mention the tub was slow so I could attend to the maintenance issue. Unfortunately since his stay was the night before I did not get the response back for several days. I want repeat stays and would never do anything to jeopardize my rentals, when I visit I stay in my own home. I wish you would have called, again I am sorry you did not enjoy your stay.

Recommended for:

Great Value!

Guest: Deb (North Kingstown, RI)
Date of Stay: 10/21/10 Review Submitted: 11/01/10

I just spent a week with a few girlfriends in this unit. We got a great value for the money. Fun pool area, clean, well equipped accommodations and the rental process with the owner was very quick and simple. Not too far from any of the parks and a supermarket within walking distance. Would definitely recommend this rental unit to others.

Recommended for:Girls getaway, age 55+.

Everything we needed for a group of 9

Guest: Lori & Bill (Chesterton, IN)
Date of Stay: 03/20/10 Review Submitted: 04/03/10

We spent spring break at the resort. Everything was right on target. The check-in was uneventful. The house had everything we needed. We were surprised that there were enough place settings for our large group. The pool had to be over 85F. It was better than bath water.

Recommended for:Families with young children.

Townhome rented from owner exceeded expectations

Guest: abletokhuna (Stow, Oh)
Date of Stay: 03/02/10 Review Submitted: 03/30/10

The 4 bedroom, 3.5 bathroom townhome rented directly from the owner exceeded expectations. It was immaculate and well furnished. The Regal Palm’s resort pool was great for all especially children. The small shopping mall nearby, an easy walk had several restaurants and huge grocery store. The smallest restaurant – The Bistro – was the best food and value. The airport was 40 minutes and the main entrance to Disney but 20 minutes. A great value and even greater good time.

Recommended for:Families with young children.