Gorgeous unit and we had a wonderful time!

Guest: Sherry & Bob S. (Los Angeles)
Date of Stay: 10/03/10 Review Submitted: 02/09/11

We stayed at the unit in early October 2010 for a week and had a wonderful time. It was our first time to Gulf Shores in about 20 years and I had forgotten how beautiful the beach is...it's like powdered sugar and the water was crystal clear. We were worried about the BP mess but we didn't see a single oil blob in the water or on the beach. Actually, it puts our west coast beaches to shame. This unit is tastefully decorated with a beachy style that really made us feel like we were staying at a 5-star resort. It's spacious and bright with a fantastic view of the beach...incredible! We had breakfasts and lunches in the unit and they had all the necessary plates, dishes, etc. we needed. During the time were were there, the complex was quiet and not crowded. Really there's nothing negative I can say. The owners were pleasant to deal with by email and phone. We would definately stay in this unit again!

Recommended for:Romantic getaway, sightseeing, girls getaway, age 55+, families with teenagers.

Beware

Guest: not happy! (guntown, ms)
Date of Stay: 10/17/10 Review Submitted: 02/03/11

My girlfriends and I rented this condo so we could get away for a little relaxation! Owner was very good to get back with me and finalize vacation. On the day before I tried to reach owner to see if we might check in a little early. The whole way down to beach I tried to call owner to check on early arrival. We go to the lighthouse at 12;45 and I still had not been able to get in touch with owner. We had info to get in room and we were going to change into bathing suits and head to the beach, when we opened door with noticed that it looked like it had not been cleaned and figured the maid would surely be coming soon. So my girlfriend and I went to bathroom downstairs to put our suits on. We headed to the pool and beach and I tried to call owner for next 2 hrs. Around 3 oclock the owner calls me and says that she is at a dear friends 80th bday and that she had tried to call me several times, but I didnt have any missed calls and had received several calls throughout afternoon. I told her that the room was not clean and that we would need to start getting ready for a concert shortly. I asked if we would be compensated for the room not being cleaned and she said yes. When we got up to room there were no clean towels and there was dog hair everywhere, also there was dried urine on the toilets and even feces in the toilet. We call back to say we have no towels to get ready and she did tell me where the key was to get her towels out of the closet. So we are trying to get ready after we clean the toilet, shower, and sinks and end up being late for the concert. I had told the owner that we didnt want anyone to clean the room since we were having to do it ourselves . When we got back from concert we can tell that someone had been in the room, we had left our purses, laptops and cell phones in the room. There was no reason to send anyone after we had to clean and make beds ourselves and some of our things could have been stolen. Also there was no security to watch the parking lot, all other hotels that night had extra security because of the concert. So our relaxing vacation for 4 ladies trying to get away from husbands and kids did not start so well. When we got home the owner did not compensate us for having to clean our own room ourselves, she said we were even because we enjoyed and extra half day at the beach that she didnt know about. The beach is free and the 2 hr we were there was spent trying to get in touch with her! So Beware! I have pics of the condo!

Owner response:My husband and I are sorry our customers did not enjoy their stay. Occasionally things happen out of our control; however, we make every effort to rectify the situation as soon as possible. Re: lack of communication- we try to reply to emails and phone calls in a timely manner. On the day of arrival, I had missed a phone call around 11:30am. I was walking in from church and did not get to the phone in time. I immediately returned the call using the number on Caller ID. There was no voice mail message service. I tried to call several times before we left for the party and I had taken my cell phone to avoid missing a call. They called at 3pm. Please note we did not receive any voice mail messages from any of their attempts to contact us. Re: the dirty condo- I apologized and insisted on having the housekeeping service come to clean the unit immediately. I, too, was upset that the condo had not been cleaned. We were the last people to stay in the condo, and it was our dog that left traces of dog hair. Since then this incident has been addressed with the cleaning service. I offered access to the “owners’ closet” to accommodate them as best I could given the situation. I specifically stated to take valuables out of the unit while it was being cleaned. I was surprised when housekeeping notified me that they had disregarded my request. Also, it was their choice to be late to the concert given I had insisted on having the unit cleaned. Re: compensation- I considered compensating them; however, in reviewing the situation, I decided that they received compensation by checking in early and using the pool facilities. Under no circumstances do we anticipate our guests to arrive and enter the condo or the property early without owner permission. We pay monthly fees to the Homeowner’s Association to maintain the grounds and the beach front. Re: security- security is provided for the property and parking passes are required to be displayed in every vehicle. Our VRBO listing does not mention security, so we did not misrepresent our condominium. I am not aware of any theft or vandalism done to their vehicle and this concern was not mentioned prior to this official complaint. We regret this situation ever happened and that we have a dissatisfied customer. Sincerely, The Owners

Recommended for:

lovely condo at Lighthouse

Guest: Colleen & Maik Lowe (Franklin, TN)
Date of Stay: 05/22/10 Review Submitted: 07/04/10

We thoroughly enjoyed our stay at this beautiful, well-decorated, clean condo! We enjoyed the amenities at the Lighthouse including the three beautifulpools, covered parking, and fitness room. Can't wait until our return so we can stay at this condo again!

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Comfortable and clean - Great in every way! 5/28-6/3/2010

Guest: Debbie (Chelsea, AL)
Date of Stay: 05/28/10 Review Submitted: 06/24/10

I haven't been to the beach in 19 years or on a vacation in 16 years so it was such a treat to take my 2 teenage sons along with their friends to Gulf Shores. We found this beautiful condo after searching for weeks. The owners have created such a comfortable environment with all the amenities! (Inluding iron/board!! hahaha - who needs such things at the beach?) We look forward to visiting this condo in the future. Thank you so much for allowing us the pleasure of renting your space. The property was clean and well maintained. The pools were wonderful, the ocean oil-free during our stay and Gulf Shores is a great family place to visit. The water park was lots of fun. We definitely recommend this unit to all our family/friends and those we don't know! Blessings,

Recommended for:Romantic getaway, tourists without a car, sightseeing, girls getaway, age 55+, families with young children, families with teenagers.

Guest: Sherry Thornton (Talladega, AL)
Date of Stay: 09/14/09 Review Submitted: 09/14/09

Great condo! We love the Lighthouse and would definitely rent this unit again. It was clean and very comfortably decorated. Also, the owner was so pleasant and easy to work with! Thanks so much!

Recommended for:

Guest: charlene yates (louisville, ky)
Date of Stay: 07/31/09 Review Submitted: 07/31/09

VERY NICE COMPLEX. UNIT WAS VERY CLEAN AND NICELY DECORATED.EVERYONE HAD A WONDERFUL TIME.THE VIEW FROM CONDO IS BEAUTIFUL.WOULD LOVE TO RENT AGAIN!

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Guest: A. Hamer (Starkville, MS)
Date of Stay: 05/21/09 Review Submitted: 05/21/09

We loved our stay at the Lighthouse. This unit is very clean, beautifully furnished,has a great view of the beach and within walking distance to many restaurants and shops. We look forward to staying here again.

Recommended for:

Guest: Lisa A. (-)
Date of Stay: 05/09/09 Review Submitted: 05/09/09

Beautiful unit in a beautiful complex. The Lighthouse's indoor pool makes it a perfect location in case of bad weather. We loved relaxing in the evenings at the hot tub. The furnishings were relaxing enough to feel like home but beachy to give you the beach vacation feel. We will come back!

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