Great July 4th

Guest: Joan And Peter (-)
Date of Stay: 07/01/11 Review Submitted: 11/10/11

We arrived at your condo where we found everything clean and well equipped. This was our first trip to Maui and we are determined to come back very soon. Your condo was a delight to stay in and its location to shops and restaurants was very convenient to stroll along the beach front and get what we wanted. The beds were comfortable and there were boogie boards, toys and beach chairs in the closet for us to use. The kitchen was well equipped and we all had a great stay. Thank you Joan and Peter Portland OR

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Home Away From Home for Six Years

Guest: Maui Lover (Reno, Nevada)
Date of Stay: 02/04/11 Review Submitted: 05/24/11

We have been coming to this condo for three weeks every year in February for the past six years and have always found it clean, comfortable and nicely furnished. The location is perfect for us, because we go to the beach in the morning and to the pool in the afternoon. We play golf up country, because it is cheaper (the courses are just as nice) and we BBQ a lot. Every year we go to the Old Lahaina Luau, which we have found to be the best on Maui and to Mama's Fish House in Paia.

Recommended for:Families with teenagers, age 55+, sightseeing.

Disappointing Condo

Guest: California Family (Davis, CA)
Date of Stay: 11/17/10 Review Submitted: 11/26/10

I would not recommend this property for families with young children. It was not until the second day of occupancy that housekeeping would come clean the floor, and even then, it was not properly scrubbed. All corners were filthy, including closet floors and the shower stall. The size of the condo was good, but the kitchen is lacking. No barbeque utensils, and the icemaker does not work properly. The worst problem was the owners allowed the former party to stay late, which meant my daughter's family with two young children under 41/2 did not have full access until almost 5pm. The agreement clearly states it is a 3pm check-in. We were having a crib and other items delivered, which had to be delayed until after 5pm. It would have been helpful to know that the term "updated" meant only the furniture and tile floor. Everything else was very outdated. We rented 3 condos in this same complex, and the other two were very nice and met our expectations. Sorry, cannot recommend this condo. Have used VRBO for several years, and this is the only poor review I have ever written.

Owner response:For the last 12 years (the amount of time we have owned this condo) we have always worked on the assumption that people who come to Maui are on their "vacation of a life time", so we take ALL suggestions and criticisms very seriously. Because a very high percentage of our guests have been very positive in their comments it came as quiet a shock to read these comments. To your main complaint about the previous guests late check out, we would like you to know that we were not aware of this guest until we heard it from you, so to say we allowed them to stay late is a complete fabrication of the truth and why an attorney would say such a thing is a complete mystery to us. We almost always leave a day between check out and check in when I book our condo, in fact there was 3 days between when our owner booking departed and you arrived. Those 3 days were then booked by Kamaole Sands for a guest through Castle Resorts. My wife and I had a meeting with Kamaole Sands management and implemented two major changes. One is for House Keeping to ensure that they check every few weeks to see if anything needs to be replaced. The other is to follow my booking example and try not to book guests so that the check out and check in is not on the same day which will allow the cleaning staff to do a more thorough clean. The lessons learned will ensure that this kind of thing will not happen again. In addition we would like to mention that we have purchased an abundance of new kitchen utensils (we have always left a well stocked kitchen when we stay, but they sometimes go missing), a new refrigerator, a new dish washer and new beds.

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Nicely Furnished and Excellent Location

Guest: Jim & Pauline (London, Ontario, Canada)
Date of Stay: 08/01/10 Review Submitted: 09/13/10

We were very pleased with this Condo. The location was away from the road and within easy access to the pool. The beds were comfortable and the rest of the Condo and furniture was in very good condition. We met some other Canadians at the BBQ and enjoyed some sight seeing with them. Maui is a wonderful island and we can't wait to come back.

Owner response:To hear that our guests have enjoyed their stay in our Condo is very gratifying. We will continue to to keep our Condo in the best shape possible.

Recommended for:Families with teenagers, romantic getaway, age 55+, sightseeing, families with young children.

Great Stay

Guest: LadnerDad (Vancouver, BC)
Date of Stay: 03/10/10 Review Submitted: 03/31/10

We stayed in the condo for 11 days. It was like a home away from home for my family (Me, wife, girls 6, 4 & 1). The fact that it was all on one level really suited us, as we did not have to worry about the little one attempting to climb stairs. The condo was really convenient to get to the pool and to the parking space, and as a bonus neither the noise from the pool nor the parking lot carried up to the condo. We found it easy to walk down to the Kamaole 3 beach from the unit with all of our beach stuff (bring a sports bag for all of the snorkel stuff and beach towels). The condo was well stocked with all the supplies (except food & laundry detergent) we needed, the beds were comfortable and most importantly the blender worked great for making pina coladas (though the girls really liked the fact that the TV had the Disney Channel). We have added a portable booster seat to the condos supplies. We would gladly rent this unit again if we returned to Maui.

Owner response:I am so glad that you enjoyed our little piece of paradise. We know that a large number of our guests are on their "holiday of a lifetime" and look forward to a wonderful time. We do all we can to make it come true.

Recommended for:Families with teenagers, age 55+, people with disabilities, families with young children.

Guest: Pat & Bob Ranta (Fenton MI)
Date of Stay: 06/17/09 Review Submitted: 06/17/09

Aloha John & Trish,We arrived after a week’s long cruise. Your condo is lovely, spacious and a delight to come home to after a busy day. We liked walking the beach to Grand Wailea in the evening for a Mai Tai at the Marriott. We enjoyed the pool and BBQ and relaxing on the Lanai was wonderful. We really hate to leave.

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Guest: Robert Borgman (Clear Lake IA)
Date of Stay: 05/05/09 Review Submitted: 05/05/09

We enjoyed out time on Maui and this condo. The location was perfect for us. We enjoyed the beach in the morning and the pool in the afternoon.We love eating fresh fish at the Five Palms, Joes and Marco's. We also grilled at the very easily to get too BBQ.

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Guest: Michael & Phobe Perault (Baton Rouge LA)
Date of Stay: 04/18/09 Review Submitted: 04/18/09

We had a great time staying in your condo. It was lovely, comfotable and had everything we needed. We tried to squeeze in as much as we could while we were here. we wenr diving at Ulua Beach, snokeling at Little Beach and saw the sun rise and set at Haleakala. When snorkeling at Molokini we saw a 15ft Tiger shark eating a dead Manta Ray. It came within 10ft to check us out-fantastic. We drove to Hana, saw tutrles and an eel. We ate at the local eateries, the 5 Palms was the best for breakfast. We shopped and walked and ate shaved ice - what a great vacation. thanks for everything.

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