Mountain Mist - Winter Specials (No Holidays)

• Very Un-Happy Customer......

  Very Un-Happy Customer......

  • Guest Denise
  • Date of stay 07/06/12
  • Review Submitted 07/25/12
  We checked on on 7/6/12 it was so hot in this Chalet we were all sweating as we were unloading our belongings. First of all we rented this Chalet because of the video games and the pool. First question I asked the owner was everything working in the chalet as far as video games his reply was yes. Well guess what it wasnt working and we stayed until 7/14/12 and it never worked here is the reply from the so called people in charge when they emailed me per the owner.....Mrs Moore, our maintenance staff has checked the issue with the arcade game and has gone through a lengthy process to try and resolve the problem. Unfortunately, a part had to be ordered and the company did not give us a definite shipping/arrival date. Arcade games such as the one in Mtn Mist are not a standard cabin amenity which makes repairs slightly harder for us, especially if new parts are required. I do apologize for the inconvenience, I realize it is a horrible disappointment for your family. Please know we are trying our best to get it up and running and we are simply at the mercy of the company supplying the parts at this point. Should you need anything for the remainder of your stay, please call our office , and we will be happy to take care of it. Ok if this is not a eminity then why advertise it as a selling point and why did owner lie to me not to mention it took the people that the owner appointed forever to contact me and still to this day I replied to them attached email and they still has not replied.....The place was burning up all during the day everyday they control your air and everytime we would turn it down when we came back it was turned back up. Now lets mention the morning I got up to cook breakfast opened the oven and there was mildew meat in the oven very gross, not to mention I cleaned it up and when contacted the owner he apologized and said cleaning service would contact me and guess what they called 2 days later left a message without a return number......Do you think they even offered to return any of my money heck no the price is high and I dont mind paying it if it is worth it.....well its not.....There so called owners club to go swimming that is like 2 miles from Chalet is a dump nothing worked at all so we went to the furthest one away and again nothing worked in there either....the pool table at the chalet was so un-leveled you couldnt play pool either..owner returned all calls and emails but nothing got done...very unhappy

  Owner response: The guest had a few issues with her stay. It is true that the air conditioning from the 2 HVAC units, 5 tons total, had a difficult time keeping up in the afternoons of her stay when the air temperature was 100 plus, and the heat index was averaging 110. These HVAC systems are monitored, and the inside afternoon temperature never exceeded 76 degrees. Evenings and mornings were between 71 and 72. The guest checked in on a Friday, and immediately called to say the arcade game was not working. The maintenance people made 3 visits before Monday and after talking to the manufacturer, ordered the required part on the machine. This arcade game was working properly 7 days before when personal friends stayed at the chalet. The guest called back on Monday, the first business day since the problem was discovered, and wanted to know why the game was not yet fixed. Since she knew the part had been ordered that morning, her call was nothing more than being antagonistic. At this point I knew there was little I could do to reason with her. I am quite surprised by her comments that nothing worked regarding Chalet Village and their 3 private clubhouses. I was assured by management that their collective SEVEN swimming and wading pools, lit tennis courts, shuffle board, horse shoes, ping pong, pool tables, foos ball and assorted games were all in working order. You can search for their website by looking for the chalet village owners club. My last contact from the guest was an email where she indignantly wondered when I was going to return her security deposit. I told her that according to my records she had only paid the contract price and had never paid a security deposit, but if she had cancelled checks to prove otherwise to please forward them to me and she would be reimbursed. Two days later her review was posted. We always strive to take care of every guest by the purchase of quality furnishings, using a professional management company and requiring independent inspections. However, as shown by the review above, sometimes satisfaction is unattainable regardless of the efforts used in that pursuit.

  Did you find this review helpful? Yes | No Helpful votes: 0/0

• Wonderful Place!

  Wonderful Place!

  • Guest Joe
  • Date of stay 04/21/11
  • Review Submitted 05/03/11
  Spent the Easter weekend with family and friends at Mt. Mist. Have been to many places in GB and I can say this place ranks near the top! Nice furnishings and amenities with a really nice view and location. Plenty of room, beautiful hardwood floors and very well equipped. The 2 hot tubs were really nice in that the kids went to 1 and the adults to the other! The owner was also easy to deal with and very accomodating. I have been to places with outdated or "over stated" descriptions and Mt. Mist lived up to all the pics and descriptions or even exceeded them in some cases! I will go back and highly recommend Mt. Mist.

  Recommended for: Sightseeing, girls getaway, families with young children, adventure seekers, romantic getaway, age 55+, families with teenagers.

  Did you find this review helpful? Yes | No Helpful votes: 1/1

• Superb views and superb accommodation

  Superb views and superb accommodation

  • Guest Win
  • Date of stay 11/10/10
  • Review Submitted 12/17/10
  We'd never considered Tennessee before and even though there were only two of us, we chose Mountain Mist, which was large enough for a couple of families. It was incredible - three decks and two hot tubs - so we had a choice of views whilst we relaxed! Al, the owner, couldn't have been more helpful and he gave us lots of tips about the area, which as first timers, was really useful. After a long day exploring Gatlinburg and beyond, Mountain Mist was great to come back to. The quality is very high throughout - and what a place to watch the sun go down over the mountains… superb.

  Recommended for: Sightseeing, families with young children, adventure seekers, romantic getaway, age 55+, families with teenagers.

  Did you find this review helpful? Yes | No Helpful votes: 1/1

Base Rate ................... $285/night
Peak Season ................. $330/night
Prime Season .. (Holidays) .. $470/night
Two night minimum, seven night minimum on holiday weeks
Cleaning fee is $140, plus applicable tourist and sales taxes

Note: Until confirmed, rates are subject to change without notice.