Enjoy Your Villa

Guest: Vivian (-)
Date of Stay: 11/08/11 Review Submitted: 12/07/11

Thank you Lilian, it was a great holiday for my family and we did enjoy the villa....Hope you have a good Christmas Holiday...Viviane

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Great Vacation Home

Guest: barry prescott (-)
Date of Stay: 10/20/11 Review Submitted: 11/16/11

we had a fantastic vacation. thank you, your house was perfect and shall be recommending to friends and family and will also be sure to return again.

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Will Stay in Your Villa Again

Guest: Annie Herrera (-)
Date of Stay: 10/07/11 Review Submitted: 10/17/11

We would like to first thank you so much for allowing us to stay in your beautiful home. We enjoyed our time, even though the weather did not cooperate too much. Also, just making sure that the house was left as we found it. We look forward to staying in one of your villas when we come back to Orlando soon. Thank You so much.

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Great Villa!

Guest: Kath Griffin (-)
Date of Stay: 08/15/11 Review Submitted: 09/13/11

The security deposit has been credited back to me within a week after my check out. It is a very nice large villa in a well maintained resort at convenient location. We are looking forward to coming back.

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June Stay

Guest: Jackson MS (BRANDON)
Date of Stay: 06/13/11 Review Submitted: 07/18/11

We stayed in the house for almost 2 weeks in June and overall we were happy with the house, it is very large house and was clean and the kids loved the pool. The only complaint I would have is that when it says that it has basic cable it is very basic, no sports, kids or major news network channels. We will stay there again on our next trip to Orlando, especially if they upgrade the cable.

Recommended for:Families with teenagers, families with young children.

Will Book Your Villa Again!

Guest: SusanY (Katy, Texas)
Date of Stay: 06/07/11 Review Submitted: 07/07/11

we had an enjoyable experience at your villa and will definitely recommend it to our family and friends and will look forward to booking with you once again when we come down to Florida for another vacation.

Recommended for:Sightseeing, adventure seekers, tourists without a car, girls getaway, age 55+, families with teenagers, romantic getaway, families with young children.

Guest: Tosha (-)
Date of Stay: 05/23/11 Review Submitted: 06/01/11

I just wanted to let you know that I my family truly enjoyed our visit to your property. We did not get to barbeque and the kids recommend the next time that we get the pool/jacuzzi heated the next. We plan to tell others about your property and to return in the near future. If you have a listing of other properties you have available, I would ask that you forward it to me.

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Blessed 4rm LA

Guest: Blessed (Baton Rouge, LA)
Date of Stay: 05/26/11 Review Submitted: 06/01/11

My family really enjoyed our visit to this property. The photos properly reflected the home and all its amenities. The home was clean and welcoming. There was no need to contact management as everything was set up as agreed. I would and have recommended this property to friends with plans to visit the area. We were across the street from a Super Wal-Mart. Anything that we needed we could get there. They even sold discounted tickets to all the theme park there. We visited Wet & Wild and Universal and both were easy to get to from the property. There were several shopping centers in the area and many places to get souvenirs. My recommendation would be to get the pool heated as this includes the heat for the spa tub. The only thing my family would complain about would be the inability to leave the patio door open (the pool alarm would go off) and enjoy the cool evening weather and there not being any radios on the property.

Recommended for:Sightseeing, girls getaway, families with teenagers, romantic getaway, families with young children.

Soured...

Guest: Disappointed (New England)
Date of Stay: 04/23/11 Review Submitted: 05/31/11

We were very happy in this villa until we returned home to find an email from the owner stating that we had broken a set of coasters and were to be charged $25 for them. When we arrived at the house we didn't take the time to search every nook and cranny to find something wrong. We were tired from our travel and just wanted to unpack and go to sleep. I saw on the coffee table a set of coasters - two of which were "hidden" at the bottom of the stack and the pieces were sticking out. I put the entire set on the refrigerator thinking that I would notify the owner or management company the following day since it was late and I didn't want to be one of those tenants who complained about something to trivial as a couple of broken coasters. Well I guess I burned myself because even though the coasters were broken before we arrived (and someone else tried to cover it up so they wouldn't be charged) we still were charged for the coasters. I was very disappointed and will not recommend this villa to any of my friends. I was very disappointed to be accused of doing something we didn't do. I traveled with my mom, husband and three children and we treated this house with the utmost respect. I guess shame on me for not inspecting the whole house with a fine toothed comb upon arrival. Future visitors beware and shame on the people who actually broke these coasters for not owning up to the responsibility in the first place. Bad karma is headed your way.

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Disappointing Stay At Villa

Guest: 2 curry bob (United Kingdom)
Date of Stay: 04/02/11 Review Submitted: 05/15/11

Having stayed in other properties within High Grove in the last 4 years, myself and the other 9 people in our party were extremely disappointed. On arrival we were informed that the hot-tub could not be used,we had also requested pool heating for our stay of one week,only to find out the pump had been switched off,so by the following night the pool had started to cloud over,the pool was cold.The chap from the management company arrived at the villa on the Sunday saying he'd hope to fix the pump by Monday.The pump was eventually fixed on Thursday night,we were leaving on the Sat Morning,totally ruining our vacation for the week. The pool furniture is poor, 2 pool loungers(FOR A PARTY OF 10 PEOPLE!!!!).The pool area is too small for large groups,the say the villa is ideal for two families,i beg to differ.The management company response to problems is woeful,on our return home it took several E-MAILS with the owner for reimbursement for the pool heat,less $50 they maintain we had 3 days of heating.ABSOLUTE RIP-OFF!!!!!!! WOULD NOT RECOMMEND THIS VILLA......We will return to High Grove in six months,but stay in our regular rental villa.

Owner response:I fully understand the guest feelings when the pool pump broke during their stay. Although we can not prevent incident from happening, once it did happen we tried our best to have it fixed as soon as possible. Sometimes it takes time to wait new parts arrival to fix the broken one. The guest used the heated pool for three days and I only charged for two days, and gave more credit back. Our pool furniture was equipped at beginning of last year after I purchased the villa. So they are all new. Our management company works very hard to maintain our villa in excellent condition, most of guests fully appreciate our efforts and the quality of our furniture. Our villa is the largest villa in High Grove with the best location in the community.

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