Amazing 5 Star Beach Penthouse Hollywood Bch [#335186ha] | View Property
Other Hollywood Properties
2 Bedrooms, 2 Bathrooms, Other (See Description), Sleeps 6
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VERY DISAPPOINTED AND MISLED
VERY DISAPPOINTED AND MISLED
For the following reasons we would not recommend this property. Parking for one vehicle was supposed to be included in the price of the condo. When we arrived the valet told us our parking pass was invalid. We spent much of the first and second days of our trip calling Mike, the manager, regarding this issue. We were charged each time we reentered the garage the first two days; we were not reimbursed for this. The owner explained that it was a computer error. When we arrived at the condo, we realized that we had no access to the balcony as it was locked from the outside due to heavy construction & scaffolding. At no time prior to our arrival was it revealed to us that the balcony was in disrepair or that there would be jack hammering that would shake us from our beds each morning. The owner apologized for the inconvenience but told us to refer to our contract which stated that from time to time construction may go on and that we were consenting if we did not ask. When we vacation we look forward to our morning coffee on the balcony and were extremely disappointed. Beach chairs: We were promised 2 beach chairs;we did not NOT have access to these. Supplies: On our second day we ran out of toilet tissue and garbage bags. We contacted the owner who stated "Olga" would be right over with the promised supplies. Since "Olga" never showed in our five day stay, we purchased these much needed necessities. Deposit: After we decided to rent this property we sent the required deposit. It was THOROUGHLY and CLEARLY explained to us that they WOULD NOT cash this check unless property damage occurred. This check was immediately cashed. The owner apologized and explained that this had never happened before. She stated that her daughter made a mistake and deposited our check. She promised that the day we checked out as long as the property was shipshape that she would reimburse our deposit. Mike, the manager, upon check out stated that he could not and would not refund our deposit. She again apologized. She did refund us by mail, but for the reasons above including dishonesty, disrespect and lack of retribution, we clearly would not rent from these owners again and would STRONGLY advise everyone who chooses to do so to research thoroughly.
- Guest Lisa S.
- Date of stay 10/17/13
- Review Submitted 11/15/13
Owner response: In regards to "Very Disappointed & Mislead" There was a computer error for the parking as we own several spaces & the office reactivated it the vert next day. Lisa was aware of construction in the Tides and else where on Ocean Ave which is why we gave her a huge discount as we were not sure when they would be starting on that balcony. Beach Chairs: The former guest packed them by mistake. We had 2 others and "Olga" did give her a set right away Supplies: We always have back up supplies. Deposit: Yes my daughter did deposit her security check in error. We mailed it back the day she left even before the unit was checked. We strive to make our guests as comfortable as possible. Even when things go wrong we make it right...You can't make everyone happy. On another note we offered her our other unit and told her she could use both if she wanted. She declined
We really enjoyed staying at this penthouse. As soon as we walked in we felt at home, The condo was clean spacious and the photos accurately reflected the rental appearance.The owner was very helpful in answering all of our questions. As for location it was so close to major stores and mall. If we will have the chance again we will definitely come back.
- Guest rita (montreal quebec)
- Date of stay 07/05/13
- Review Submitted 08/04/13
the owners did everything for us to feel welcome and comfortable. best vacation ever. hope to be back.
- Guest Irina B.
- Date of stay 04/21/13
- Review Submitted 05/13/13
Recommended for: Age 55+, families with young children.
Owner response: Irina, thank you for treating the Penthouse with such care. Come back anytime, Brea
A wonderful place to spend a holiday
A wonderful place to spend a holiday
The beach condo was exactly as described in the add. Fantastic view, great location, well furnished, all was combined for a very pleasant stay. The kitchen was very well equipped with a new fridgidaire that dispensed cold and ice at your convenience. Great to have on a daily basis and especially on hot days, although the apartment is very well air conditioned with a control in every room. We particularly like the layout of the apartment. The 2 bedrooms with their respective bathroom are at opposite end of the apartment, given 2 couples great privacy. The owners, Gail, Terry and Brae were most helpful and available at all time. They were also very pleasant and it was a pleasure doing business with them. The Tides is a very nice condo building situated directly on the beach. The beach chairs that were provided by the owners were great and made life much easier as one did not have to carry chairs to the beach. The penthouse was a wonderful apartment great for a home away from home.
- Guest Kanaju (Montreal, Québec, Canada)
- Date of stay 03/02/13
- Review Submitted 05/21/13
Recommended for: Age 55+, families with teenagers, families with young children, tourists without a car, romantic getaway.
Owner response: Thank you so much for a great review! You both were great guests and are welcome back anytime!
We are frequent travelers and have had very good success renting from private owners. But first we want to thank Gail, Terry and Brea for going out of their way to answer all our many questions promptly and with courtesy before we booked your condo. It was just as you described on the web site. Absolutely a beautiful condo with everything in it that anyone would desire. My wife enjoyed the "dream kitchen" with a wonderful refrigerator. We got plenty of use out of the washer and drier in the unit so we did not have to hang out any towels or bathing suits to dry out. The lighting was also superb and we enjoyed the track lighting in the living room and master bedroom. The TV in the master bedroom was large and with a great picture. So good, in fact, that my wife actually stayed awake and did not fall asleep! The Tides was a wonderful property. The "fob" keys were easy to use. The pool was large and warm and it was just steps from the great beach and ocean. Also enjoyed having wine and cheese at sunset on your deck.. Relaxing and with a great view. See you again soon we hope, We found some wonderful restaurants for dinner. If any of your renters would like the names feel to let us know. Hollywood Blvd is like the United Nations-- food from all over the world!!!!!!! Best, Richard and Hannah
- Guest Richard (Connecticut)
- Date of stay 03/01/13
- Review Submitted 04/10/13
Owner response: Thank you both so much. You were great guests and are welcome back anytime! Thanks for leaving the Penthouse so clean.
What a beautiful condo just like the pictures, you move right in & you don't need to bring anything besides your clothes! Everything you could think of they have available for your use. The owners are great people and will be there if you need help with anything. Its a great location, close to restaurants, and shopping. The pool is so warm and they added food service at the pool or order food to your condo. We really enjoyed sitting on the beach they have 4 seats w/umbrella's available.
- Guest Michael Z.
- Date of stay 01/01/13
- Review Submitted 03/13/13
Recommended for: Adventure seekers, age 55+, families with teenagers, tourists without a car, romantic getaway, sightseeing.
Owner response: We are so happy that you enjoyed you stay. Thank you for leaving the Penthouse so clean.
December at the Tides
December at the Tides
We spent December in the penthouse with our 2adult children. It was a perfect holiday and Gail and Terry were perfect hosts anticipating our every need. The condo was immaculate and very well equipped. There were always lounges available at the pool or on the beach. Thanks for a great holiday!
- Guest SRDVD (Toronto Canada )
- Date of stay 12/01/12
- Review Submitted 03/08/13
Recommended for: Age 55+, families with teenagers, families with young children, girls getaway, pet owners, romantic getaway, sightseeing.
Owner response: Your welcome anytime! Thank you for leaving the Penthouse so clean!
Simply the best!
Simply the best!
What a wonderful unit! The owners have thought of everything a family could desire for a relaxing vacation. The kitchen was stocked with an abundance of goodies from nice appliances to food staples. The crock pot and margarita maker were a welcome surprise! The closet full of beach toys for sun and fun and indoor games for the odd dreary day were much appreciated. The decor is lovely and the beds are so comfortable. We loved having plenty of nice balcony furniture and spent most nights outside enjoying the view. On arrival, Terry met my family with such hospitality...just a terrific host! The building and unit are impeccably clean and comfortable. I had never considered the Hollywood area for a vacation until a family member attended a conference in the vicinity. I now know what we have been missing. Thank you so much,Terry, for a memorable stay in your beautiful condo!
- Guest Debbi r.
- Date of stay 04/27/12
- Review Submitted 05/27/12
Recommended for: Age 55+, families with teenagers, families with young children, girls getaway, tourists without a car, romantic getaway, sightseeing.
Owner response: You are welcome anytime!
WOW! What a great place. The unit was impeccable and perfectly suited our needs. I cannot say enough of the owners, what great people! Gail & Terry provided anything and everything we could imagine. They even went out of their way to leave beach toys for my niece & nephew who spent a day with us. Arrive knowing that all you will ever need has been provided. Just add food and your drink of choice and you have the makings for an unforgettable vacation. It’s centrally located to shopping malls and grocery stores. In fact, I forgot to bring swimming trunks (yeah, I know….it was a Florida vacation :) ) but a quick walk to a shop down the street fixed that problem. No more hotels for us, from now on when we stay in South Florida we will contact Gail & Terry first!
- Guest Willy & Jeana (Denver, Co)
- Date of stay 04/20/11
- Review Submitted 05/08/11
Recommended for: Adventure seekers, people with disabilities, age 55+, families with teenagers, families with young children, girls getaway, tourists without a car, romantic getaway, sightseeing.
Owner response: we loved having you as our guests! Thank you for the trade!t
The condo was very clean as we walked in along with the owner so he could show us everything we needed to know. The view on the waterway has given beautiful sunsets. We enjoyed the large and well equipped kitchenn. Both bedrooms have tempurepedic mattreses and each had 52 inches flatscreen TV. The building is well maintained as well as both swimming pools. We were within walking distance to Wal-Mart, Walgreen's, 7eleven and numerous restaurants. We fully enjoyed our stay and surely would return.
- Guest Michel (Montreal, Canada)
- Date of stay 03/01/11
- Review Submitted 04/23/11
Recommended for: Families with teenagers, tourists without a car, romantic getaway.
Owner response: Thank you for treating the Penthouse with respect & leaving it so clean. Come back anytime!
Our family stayed in this condo from Dec. 22-Jan. 2, 2011 and had a wonderful time. Gail and Terry really did go above and beyond to make our stay extra comfortable. They even got an infant car seat and a playpen to accommodate our 12-months old! They provided us with everything a family with young children might need and more. Beach chairs and umbrellas, along with the beach toys, were much appreciated as well. And I haven’t even mentioned a beautiful white and pink Christmas tree and gifts for the kids… My husband and I could not say enough good things about the property and the hosts. We would come back in a heart’s beat!
- Guest Anya (New Hampshire)
- Date of stay 12/22/10
- Review Submitted 01/10/11
Recommended for: Age 55+, families with teenagers, families with young children, tourists without a car, romantic getaway, sightseeing.
Owner response: thank you/ your welcome to trade anytime
We stayed in this condo for a family vacation & it was top-notch. Beautifully done throughout and Gail & Terry were on hand whenever we had a question. Gail thought of everything and went above & beyond the call of duty for landlords...I would highly recommend this property. Thank you Gail & Terry for everything!
- Guest Andrea (London, UK)
- Date of stay 11/07/10
- Review Submitted 11/17/10
Recommended for: Families with young children, girls getaway, tourists without a car, romantic getaway.
Owner response: Thank you for taking such good care of our home. You are all wonderful people and hope to see you in the future in your country for a nice trade
Our family stayed for the July 4th week. The condo was accurately listed. The condo was very clean and Gail and Terry obviously take pride in sharing well maintained accommodations, and making sure that you have everything you need to enjoy a vacation.In addition to the beauty of the unit, the facility offered a lot; such as a private theater and game room. Gail was a superb hostess. The beach chairs that were already paid for was a pleasant bonus as well as the two parking spaces. Gail and Terry were available for any questions our family may have had. Exquisite kitchen with extras provided such as coffee, creamer, and paper products. Other extras included toys for children, movies to watch, and some fireworks that we could set off on the 4th. I highly recommend this relaxing and comfortable rental.
- Guest Tracy (Morganton, NC USA)
- Date of stay 07/02/10
- Review Submitted 08/04/10
Owner response: We loved having you and your family. Thank you so much for leaving the place perfectly clean. Come back anytime you all we great guests.
Great Place, Great Time, Fabulous Wedding.........
Great Place, Great Time, Fabulous Wedding.........
I stayed for the month of Feb and had a fabulous experience. Gail was wonderful as is the staff at the Tides. My daughter was getting married at the Crowne Plaza and the Penthouse was home base for all things wedding. It truly felt like home, from the beautiful kitchen to the comfortable beds and fully equipted and newly redone condo. The 2 parking spots were freat and the beach chairs and umbrella was a plus. It was very important to me to have a beautiful, comfy place to spend with my daughter before her marriage and this place truly felt like home. Gail and Terry, thanks for everything, you were most gracious at the end of my stay with my flight cancellations due to the snow at home. I hope you enjoyed the pictures I sent from the wedding, the pictures of the girls getting ready at your penthouse looked beautiful and a great time was had by all. Hope all is well, thanks again for a wonderful stay, the location and condo was superb.
- Guest Debbie (Mother of the Bride) (Philadelphia, PA)
- Date of stay 01/28/10
- Review Submitted 04/08/10
Owner response: Speechless on how clean the Penthouse was left! Great Lady!
great location,modern clean,excellent place to stay for a worry free holiday.Really liked that Gail has paid for lounge chairs at the beach-a big bonus
- Guest Anonymous
- Date of stay 01/26/10
- Review Submitted 01/26/10
Owner response: Great Guests!
Enjoyed our stay in the Penthouse. Very modern kitchen with all the extras.Two good bathrooms. Right on the beach. Very clean and would stay there again.
- Guest Ted 1 (Charleston SC)
- Date of stay 12/09/09
- Review Submitted 12/09/09
Owner response: Great Guests