Villages at Mauna Lani-Luxury Home

• Great location and beautiful house

  Great location and beautiful house

  • Guest Mike
  • Date of stay 02/08/13
  • Review Submitted 03/15/13
  I have been renting on the North Kohala coast for over 10 years, the Villages at Mauna Lani is I believe one of the best locations and this unit by far the best I have ever rented. The unit is located close to shops and pool but far enough away to avoid any disturbance, it is beautifully furnished and decorated and gave the feeling that we were renting a real home not a rental property. Great appliances, good range of kitchen equipment and high quality linens and towels. Full range of TV channels, not just the basic cable you get in most rentals The local agent was very friendly and the extra cleaning asked for was very thorough. The owners were great to deal with, very prompt in reponding to all requests. I would highly recommend this property. I have already booked for another month next year.

  Recommended for: Age 55+, romantic getaway, families with teenagers, families with young children, girls getaway.

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• Fabulous Place!

  Fabulous Place!

  • Guest Jan T.
  • Date of stay 01/31/12
  • Review Submitted 01/28/13
  This luxury town home is the perfect place to stay for a relaxing Hawaii vacation! Everything was as promised and much more. The house is in a quiet gated community which is nice and peaceful. Its a short walk to the shopping center (grocery store) and a 5 min. drive to the beach club. This spacious home is truly luxurious, the owners paid attention to quality, comfort and style including many high end Hawaiian touches throughout (exquisite hula lamp in living room). The beds were super comfortable and furnished with high quality linens, we felt like we were staying in a 5 star hotel. The well equipped gourmet kitchen has everything you need including gorgeous granite counter tops and custom appliances. We enjoyed our coffee on the private lanai every morning and also utilized the BBQ outside for dinner. It's a short walk to the pool/fitness area which we utilized every day. I would highly recommend this town home to friends and family. The owners were very accommodating and super easy to work with! We look forward to coming back again!

  Recommended for: Adventure seekers, age 55+, romantic getaway, families with teenagers, girls getaway, sightseeing.

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• Beautiful unit; not renter friendly.

  Beautiful unit; not renter friendly.

  • Guest Maggie
  • Date of stay 08/06/12
  • Review Submitted 08/24/12
  We have enjoyed vacationing in Mauna Lani for several years and love the amenities provided by the Villages complex as well as the floor plans of the homes. The owners of Unit #223 were easy and pleasant to deal with. We appreciated being allowed to check in early. The amenities center, beach club, etc. are all great. Having rented other units at the Villages and other Mauna Lani resorts, we would not choose this unit again. While it's beautifully decorated, it is not as renter-friendly as other units. We were surprised to find out there were no telephones in the unit (given a spotty cell phone coverage we would not have been able to make an emergency call, could not make local phone calls and were not able to receive phone calls during our stay). Other amenities that we have previously enjoyed in other units but are lacking in this one include coolers, a selection of beach toys, an outdoor dinner table for more than 4 persons, ability to use air conditioning throughout the night (the AC timer can be set for a maximum of 6 hours), garage access to keep our car cool, an ironing board, etc. The rental price of this unit includes only $100 worth of electricity usage (this is properly noted in the rental contract). We ended up paying extra because we did use the air conditioning during our daughter's afternoon naps and at night. As a result, we will in the future rent units where air conditioning usage is expected and included in the rental price. We were unpleasantly surprised by additional cleaning charges deducted from our security deposit as there's already a high cleaning charge. Again, the unit is beautifully and loving decorated and we understand the owners' desire to protect their home but in our opinion they are not prepared to incur the wear and tear that comes with renting their property out. There are other well-furnished units with the same layout more suitable for rentals.

  Owner response: It's unfortunate that we find ourselves defending comments made by this renter, however, it's important that we clarify the situation. First, Our home was left in a condition that we have never experienced before - very dirty and damage to the carpets. Our property manager contacted us to inform us of the situation. She said:"The renter left the home very dirty. In addition, there are multiple stains on the carpet throughout the home, especially in the front room. There was also something sticky on the carpets where the two beds are, possibly candy. As a result, we had to get extra cleaners to clean the home so the cleaning charges will be higher this time due to the extra cleaning done. We did the best we could but you'll need to have them cleaned with a professional". This is the first time we've had an extra cleaning charge and, therefore, the first time we've had to pass the cost on to the renter. Second, while we appreciate the compliments on the decor, we have purposely furnished the home with above-standard items to cater to adults with a maximum of two children. The renter inquired and signed a rental agreement indicating they had 3 adults and 2 children. Without our approval, they arrived with three children. Had we known that they had three children, we would have respectfully declined their rental inquiry. Frankly, we don't have the beds , so we avoid over-crowding the home to reduce normal wear and tear. While we don't offer "beach toys", we provide beach chairs, boogie boards and a cooler. And lastly, it should also be noted that we originally declined this rental inquiry by the renter due to the fact the the rental request was for five (5) days. Given the cost of utilities, and management, it does not make good financial sense to rent for less than 7 nights. After a second inquiry we agreed to the rental so long as excessive electrical use would be their expense. We have never had a renter that has come close to the electrical use/per day as this renter did. At the rate they used electricity, the electrical bill would have been $1,407 had they occupied the home for a month. Rest assured, this is not a common issue we have had to deal with!

  Did you find this review helpful? Yes | No Helpful votes: 2/2

• Awesome Home & Vacation

  Awesome Home & Vacation

  • Guest John & Elaine Sasaki
  • Date of stay 06/25/11
  • Review Submitted 07/23/11
  For anyone looking for a relaxing, warm and inviting place to unwind and enjoy the Big Island, this is your destination. Beautiful accommodations, plenty of room to spread out and very well maintained. We were excited when we entered and our excitement grew as we walked through each room. Each of our children was excited to stake their claim on rooms to settle in. They were even more excited to learn each room had a TV (with cable!). Besides having a pool and workout room, we all agree that the beach club was awesome. The water is calm, the kids could see all the fish and mom relaxed and did not worry how far the kids wanted to swim out. The kitchen had all the utensils we needed to cook meals and the appliances were all top of the line. The patio/outdoor kitchen were a favorite for our many nights of grilling. The condo was comfortable, elegantly decorated and we would definitely rent this place again.

  Recommended for: Age 55+, families with teenagers, girls getaway.

  Did you find this review helpful? Yes | No Helpful votes: 1/1

2013/2014 Rates:
Jan 3,2013-August 15,2013...$350/nt (7 nt min)
August 16,2013-Nov 21,2013....$325 nt (7 nt minimum stay)
Dec 2,2013-Dec 13,2012...$375/night (7 night minimum stay)
Dec 14,2012-Jan2,2014...$500/night (7 night minimum stay)
Rates do not include 13.42% Hawaii Transient and Excise Taxes
Cleaning Fee $225
Rates may vary due to # in party

Note: Until confirmed, rates are subject to change without notice.