Cinnamon Beach Imagination, 3 Bedrooms, Oceanview, 2 Pools

• Fire Alarm Disaster over Labor Day Weekend

  Fire Alarm Disaster over Labor Day Weekend

  • Guest Anonymous
  • Date of stay 09/02/11
  • Review Submitted 09/09/11
  Condo: Very clean and in great condition with all essential amenities except: additional dishwasher detergent, trash bags, toilet paper and a blanket to use with the sofa bed. Otherwise, great TV, internet connection and appliances. Property Management:<br/> REFUSED to take any responsibility or initiative in dealing with 15 occupied units during 2 days of false fire alarms. They were very slow returning calls or giving information/solution/apology BUT very quick to deny a credit or refund. First, customer service<br/> at the main number MUST improve. If a customer is on vacation and the fire alarm is going off, every 3 minutes for 4 hours (during the children's nap time), a basic &amp;quot;I understand you are upset and will do my best to help you&amp;quot; would have been nice.<br/> Instead, the response we received was that it was an Association matter, which doesn’t help when a vacation turns into a headache. A simple &amp;quot;we're so sorry you're having to deal with this, here is a drink/food/ice-cream voucher would have been sufficient.<br/> Instead, Vacation Rental Pros avoided the issue, the phone calls and the ultimate problem. As a Manager, I know the longer I avoid a timely and LOUD issue, the more irritated my customer gets. We finally had the property manager visit our unit on Sunday afternoon<br/> (day 2 of false fire alarms) and he had no answers. As a provider of a service, YOU are responsible for your customer's satisfaction...not the building, the association or the maintenance people. You claim that VRP growth comes with referrals and word of mouth<br/> business. As returning customers for 3 years, we are hesitant to refer friends knowing that customer service disappears when the going gets tough. -From all 4 couples in unit 1031<br/>

  Owner response: I apologize for the issues with exterior Building Fire Alarms. Vacation Rental Pros has been on the phone with these guests, in person and also by email with at least 4 representatives from our company. We have explained that we do not manage the buildings. This is managed by the association and May Management. This is not to pass the buck. This is the truth. We manage the individual condo, but not the exterior building. When were notified on Saturday, September 3rd that the exterior fire alarms went off at two different times, we contacted May Management on their emergency phone. May Management then contacted the vendor Dynafire and they came and reset the panel. All parties assumed this issue was taken care of at that point. On Sunday, September 4th, this party again contacted Vacation Rental Pros, and we immediately contacted May Management who has staff at the building and they went over and manually reset the panel. They again brought in Dynafire to look at the panel. At this point, we offered to move the guest to upgrade the guest to another building as the fire alarm went off 3 times. We offered an ocean view unit. The guest indicated they wanted additional compensation. We explained this would have to be discussed with the unit owner, and really was a separate issue. We were offering to upgrade them to a better unit with a view and in a different building with no issues with the exterior fire alarm. The alarms sounded 3 times and Roland of May Management said that 2 of the times that it went off was for no more than 5 mins until he could get there to reset/silence it. He sat there resetting it for an hour until Dynafire got there to bypass the alarm so that it wouldn't sound. At this time the alarms are silenced . Dynafire spent a couple hours cleaning and repairing the panel. They did a few trial runs and everything seemed to be working. I again sincerely apologize for this. It is not a usual circumstance. But, I wanted a chance to explain the facts.

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• Is a dream the place....

  Is a dream the place....

  • Guest Anonymous
  • Date of stay 08/06/11
  • Review Submitted 08/15/11
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  Owner response: Hi Simone - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080

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• This was our second time staying Cinnamon Beach. We had a wonderful experience staying at this prope

  This was our second time staying Cinnamon Beach. We had a wonderful experience staying at this prope

  • Guest Anonymous
  • Date of stay 07/30/11
  • Review Submitted 08/08/11

  Owner response: Hi Shannon - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080

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• great for our family reunion

  great for our family reunion

  • Guest Anonymous
  • Date of stay 07/09/11
  • Review Submitted 07/18/11
  Pleasantly suprised by how spacious the unit was and how comfortable we all were during our stay. Nicely decorated and sufficient supplies in this unit. Would definitely want the corner unit again. Very well maintained and monitored. :)

  Owner response: Hi Laurel - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080

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• Great Vacation

  Great Vacation

  • Guest Anonymous
  • Date of stay 05/14/11
  • Review Submitted 07/05/11
  The condo was great! Only one complaint is that the tub drain in the 2nd bedroom was stopped up. Left a note so it could be fixed for the next guests. We had plenty of space so it was not big deal while we were there. Besides that we loved the place - very clean, spacious and a great view of the lake. Looking forward to going back.

  Owner response: Hi Laura - Welcome back! I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080

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• Awesome Beach Vacation

  Awesome Beach Vacation

  • Guest Anonymous
  • Date of stay 06/25/11
  • Review Submitted 07/04/11
  We had 2 families stay in this condo and it was PERFECT. Condo was thoughtfully stocked, plenty of kitchen supplies. I can't say enough wonderful things about this condo, complex and trip.

  Owner response: Hi Christine - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080

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• • Guest Anonymous
  • Date of stay 03/26/11
  • Review Submitted 04/04/11
  The only negative experience we had was the check in process at the front gate. We had checked in earlier that day then left to get groceries. We were unprepared for the fact that we would have to wait in the check in line again - even though we had already checked in. <br/>There were 3 guards at the gate - however there was only one guard who was doing the check ins and scanning the passes of those who had already checked in. I am sure that the process could be streamlined and made more efficient. Just using one of the extra guards to scan the passes of those who had already checked in would have helped. <br/>Otherwise we had a wonderful stay and really enjoyed our time at Cinnamon Beach

  Owner response: Hi Tammy - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080

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• • Guest Anonymous
  • Date of stay 10/10/10
  • Review Submitted 10/31/10
  The bathroom drains were slow and needed some attention

  Owner response: Hi Shelly - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the issue with the drains. This is not normal at all. I will also email you directly a discount. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 246 8181, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080

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• Review for Cinnaon Beach 1031

  Review for Cinnaon Beach 1031

  • Guest Anonymous
  • Date of stay 07/03/10
  • Review Submitted 08/06/10
  The property was beautiful. The condo was very spacious. We had a great time.

  Owner response: Hi Ramona - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, VacationRentalPros. com 904 246 8181

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• Better than home.

  Better than home.

  • Guest Anonymous
  • Date of stay 07/24/10
  • Review Submitted 08/03/10
  We really enjoyed our stay. Everything was as it was explained to us. The view of the lake from the balcony was like paradise in a bottle. This was a totally relaxing vacation and one we wished didn't have end. Thank you for such a memorable trip.

  Owner response: Hi John - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, VacationRentalPros. com 904 246 8181

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Dates~                    Nightly~      Weekly~      Monthly
Mar 1, 2013-May 31, 2013~ $299-$450~  $1795-$1795~ $7693-$7780
Jun 1, 2013-Aug 31, 2013~ $299-$1200~ $1795-$3995~ n/a
Sep 1, 2013-Nov 30, 2013~ $299-$700~  $1394-$2595~ $5808-$5995
Dec 1, 2013-Feb 28, 2014~ $300-$600~  $1795-$3000~ $2995-$8732
Mar 1, 2014-May 31, 2014~ $299-$700~  $1795-$2595~ $7693-$10,651
Monthly rates are based on a 30 day month.
Prices exclude taxes & fees. Regular rates exclude any special online savings.

Note: Until confirmed, rates are subject to change without notice.

Sorry this information is not available. Please contact the owner/manager for more information.