Great Lower Unit of a Duplex, Close to the Beach! (68186)

• Unexpected Problems... a Real Vacation?

  Unexpected Problems... a Real Vacation?

  • Guest Douglas H.
  • Date of stay 08/11/12
  • Review Submitted 11/15/12
  Rating Details: I was somewhat dissatisfied with the condition of the vacation rental. I was more than happy with the location. The vacation rental was very dirty. The property manager was more than helpful. Overall, I do not recommend this vacation rental. Reviewer Comments: Arrived @ 2:30 p.m. as required. Office very friendly and gracious. Went to the rental address to find that it was dirty and our daughters were cleaning it up. Screen on sliding door was partially pulled out. Old toothbrushes in bathroom. Cleaning crew arrived and hurridly "cleaned" floors, kitchen, bathrooms was stiill dirty. Monday I went to the office and rendered my complaints (this is the third year that we had to wait for the cleaning people to finish. (This year they left at 4:10 p.m. (almost 2 hrs. of waiting with our (some perishible) groceries in the heat outside.) The people in the office on Mondaywere very kind and helpful. We should not have had to go thru all of this in the first place. We are expected to vacate by, I think, 10:00 a.m. on check out date, which we promptly do, I wonder what would have happened if we did not do so for an additional 2+ hours??? This is the third year something like this has happened. I suspect that the cleaning staff is not large enough to handle all the work assigned. The prople at Burr White did give us a gift card to dinner, which was nice. Although, I talked via phone with one person @ B/W re: the screen & flies. She told me that it was common for there to be lots of flies at this hot time of the year...even she has them as she lives nearby. I replied,that's all the more reason that the screen door be fixed. It was done on Thurs. even though the guy came by on Monday to measure the screen. We checked out early Sat. a.m. Manager responded on 10/23/2012: .

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• Bach vacation

  Bach vacation

  • Guest Angie P.
  • Date of stay 07/14/12
  • Review Submitted 11/15/12
  Rating Details: I was satisfied with the condition of the vacation rental. I was very happy with the location. The vacation rental was clean. The property manager was more than helpful. Overall, I recommend this vacation rental. Reviewer Comments: Loved the convenience to the beach and shopping. Manager responded on 10/16/2012: Hi Angie, We're happy to hear that you enjoyed your stay, we hope to see you back at Burr White during 2013!

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• Newport July 4 wk

  Newport July 4 wk

  • Guest A guest from Cave Creek
  • Date of stay 06/30/12
  • Review Submitted 11/15/12
  Rating Details: I was very satisfied with the condition of the vacation rental. I was very happy with the location. The vacation rental was very clean. The property manager was very helpful. Overall, I recommend this vacation rental. Reviewer Comments: I previously reviewed this property (may be under Unit B - though we rented both A&B) but one further note - as you can see from the photo, there is no patio shade on the bottom unit, therefore, we brought our own pop-up canopy that we happened to have and it was the best thing we could've done. When we got there, there was an avg sized table umbrella but our canopy gave us a wider area of shade coverage. Def bring one if you have one! All said and done, no regrets with this property :) Manager responded on 10/16/2012: Hi Mary, Thank you for your feedback, and we're glad that you enjoyed your time at the beach. We hope to see you back again next summer!

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• We were lucky to have gotten one of the best ...

  We were lucky to have gotten one of the best ...

  • Guest Ramona P.
  • Date of stay 08/07/10
  • Review Submitted 11/15/12
  Rating Details: I was very satisfied with the condition of the vacation rental. I was very happy with the location. The vacation rental was spotless. The property manager was very helpful. Overall, I recommend this vacation rental. Reviewer Comments: We were lucky to have gotten one of the best weather weeks of the summer. Water was cold but kids loved it anyway. Location is good to stores, restaurants and access to all major highways. La Verne family had a great time.

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• Great location, Great Maintenance and Office Crew

  Great location, Great Maintenance and Office Crew

  • Guest A guest from Phoenix
  • Date of stay 07/10/10
  • Review Submitted 11/15/12
  Rating Details: I was satisfied with the condition of the vacation rental. I was very happy with the location. The vacation rental was somewhat dirty. The property manager was very helpful. Overall, I recommend this vacation rental. Reviewer Comments: As soon as we complained about the q-tip between the "clean sheets" we got a new set. As soon as we asked for fans we got them and as soon as we mentioned the leaking washing machine it was fixed. Response was very quick and issues were taken care of.

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• I recommend this vacation rental

  I recommend this vacation rental

  • Guest Mary Jane H.
  • Date of stay 08/08/09
  • Review Submitted 11/15/12
  Rating Details: I was satisfied with the condition of the vacation rental. I was more than happy with the location. The vacation rental was very dirty. The property manager was more than helpful. Overall, I recommend this vacation rental. Reviewer Comments: carpets and floors dirty Manager responded on 4/1/2010: Thank you for taking the time to share your comments about your experience with our company. We do try to make sure all the units are thoroughly cleaned and prepared for your arrival. Our company will continue to improve our cleaning department to ensure this happens in the future. We hope you enjoyed everything else on your vacation and look forward to seeing you again soon!

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• Enjoyed our stay very much!

  Enjoyed our stay very much!

  • Guest Robert M.
  • Date of stay 07/18/09
  • Review Submitted 11/15/12
  Rating Details: I was satisfied with the condition of the vacation rental. I was very happy with the location. The vacation rental was clean. The property manager was very helpful. Overall, I recommend this vacation rental. Reviewer Comments: Enjoyed our stay very much! There was a mix up re normally stay in the top unit. We still had a blast. The only thing was the master bedroom smelled like cat spray. . Manager responded on 4/1/2010: We appreciate you taking the time to share your experience with our company. We are delighted to hear that you had a blast during your stay with us. Our maintenance department has checked on the master bedroom and ensured the cat spray smell is gone. Thank you for your feedback and we can’t wait for your next visit!

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• I recommend this vacation rental

  I recommend this vacation rental

  • Guest Betty B. (3)
  • Date of stay 06/13/09
  • Review Submitted 11/15/12
  Rating Details: I was more than satisfied with the condition of the vacation rental. I was more than happy with the location. The vacation rental was very clean. The property manager was more than helpful. Overall, I recommend this vacation rental. Reviewer Comments: The house on the beach - downstairs - had a poor stove and dishwasher. Other than that, they were great. Manager responded on 4/1/2010: The Management at Burr White Realty appreciates you taking the time to share your feedback with our company. We are excited to hear that you had a great time during your visit with us. We have notified the owner of your suggestions for an updated stove and dishwasher. We are always thankful for our guests’ feedback to help us provide the best product. Thank you again for your comments and we look forward to your next stay!

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• The worst cleaning job EVER

  The worst cleaning job EVER

  • Guest Janelle M.
  • Date of stay 08/02/08
  • Review Submitted 11/15/12
  Rating Details: I was somewhat dissatisfied with the condition of the vacation rental. I was very happy with the location. The vacation rental was somewhat dirty. The property manager was more than helpful. Overall, I do not recommend this vacation rental. Reviewer Comments: I was disappointed with the condition of the house. It was not properly cleaned when we got there. I did not report it because I didn't want to be inconvenienced on my vacation while a cleaning crew came in. I ended up cleaning it myself. I feel that this property was not worth the money we payed to stay there and we will not be renting this property again. We come to Newport every year but missed last year, so we lost the property we usually stay in. Next year I will be looking for a different place to stay because we were all unhappy with the cleanliness of the house. It should also be noted that I found unknown PILLS in one of the dresser drawers. Thank goodness I found them before my 2 year old daughter did. This was unacceptable and just another check against this cleaning crew.

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• Our stay was great as usual!

  Our stay was great as usual!

  • Guest Amy P.
  • Date of stay 07/19/08
  • Review Submitted 11/15/12
  Rating Details: I was very satisfied with the condition of the vacation rental. I was very happy with the location. The vacation rental was spotless. The property manager was very helpful. Overall, I recommend this vacation rental. Reviewer Comments: Our stay was great as usual!! It is our favorite vacation every year and Burr White makes it even better.

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