Thanksgiving Fun

Guest: tlcr (texas)
Date of Stay: 11/19/11 Review Submitted: 11/27/11

We stayed at Aqualina over Thanksgiving and had a wonderful time! We had no problems what so ever with the accomodations. Special thanks to Marsha (managment) who was very attentive and giving of herself to make sure our Thanksgiving was great! Highly recommend to everyone! Thanks again - Marsha - we will be calling you again!

Recommended for:Romantic getaway, tourists without a car, sightseeing, adventure seekers, girls getaway, age 55+, families with young children, families with teenagers.

Disappointed

Guest: sweetheart (Talladega, AL)
Date of Stay: 09/03/11 Review Submitted: 09/13/11

Disappointment..... we were there recently during Hurricane Lee, paid for spa pool to be heated, ( it didn’t even work), patio furniture bottom floor was torn up... air went out on the bottom floor (where I stayed) & main level, sliding doors are not all fixed, kitchen is sparsely furnished. TV on the bottom floor does not have sound on lots of channels, at times most all channels are without sound. Professional decorations are very outdated. Four couples met there for a week... one couple left when air went out, another left early as well. Only two couples stayed for duration of rental. Watching the Hurricane was awesome. We did enjoy being directly on the beach… had to pay to rent umbrella and two chairs, other homes beside us, umbrella and chairs are included in rental, not us. Would have been nice for this to have been included for us since air and spa pool were not working.. Departure expectations are a little over the top.. since we paid a cleaning fee. Realtor was accessible by text…

Owner response:Thank you for your feedback. We appreciate any and all feedback from our guests and strive to do our best to improve the conditions of the house. We sincerely wish that all our guests have a wonderful vacation at our beachfront house. I sincerely apologize for any inconvenience and dissatisfaction you felt from staying at the house during Hurricane Lee. First of all, we are constantly adding more kitchen supplies and making repairs as soon as humanly possible. With our house being rented every week since Spring Break, we have had many items go missing or in need of repair. We have worked hard to try and make sure the repairs and replacement are on time. However, for these incidents, there must have been some miscommunication problem. When our property manager responded to one of guest's requests, the TV was working OK and it did not have to do undergo any repair. It was likely a problem related to the incoming hurricane as this TV was just purchased a few months ago. When our property manager was asked for more items for the kitchen, they were provided within a day. I hope this is just a miscommunication issue and not reflective of any true problems at our house. After talking with our property manager, she remembered getting two to three text messages a day and she responded to every request promptly and solved any issues. Due to the constant sea breeze, we have had frequent problems with the air conditioning unit and heater for the pool. We installed a new unit just last year and it has already had to undergo numerous repairs. The insurance company has finally approved a replacement of new units due to the constant, unforeseen issues with them. We hate to make any excuse but it was simply the reality of the situation. Further, Pella Company is working with our association to put new windows and sliding doors in all the Delos Units. Because of the large scope of the project and avoiding hassling guests during the summer season, the repair project is scheduled at the end of October. We hope these will take of any sliding doors and windows problems for all Delos Association Units. For our guests’ troubles, we refunded the full heating fee and offered a significant discount for the future bookings to compensate their inconvenient stay. We will consider adding complimentary beach service for all future guests. Thank you again for your feedback. We welcome the chance to improve our service.

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Christmas stay at Delos

Guest: Rayne (Jacksonville, TX)
Date of Stay: 12/19/10 Review Submitted: 08/24/11

I stayed at this Condo, as I have many at Delos and have found ALL the units smell like rotten eggs when the water is turned on, but when I let it run a bit through the pipes the smell went away. I really enjoyed my stay at this unit and my only complaint would be the lack of parking. A property that is a 5 bedroom needs more than 2 spots to park in. ALL the units have door problems also and I hope this was resolved since Pella is suppose to be such a wonderful company. My hot tub wouldn't heat, but I didn't pay for pool heating, so that was resolved quickly after I paid the $100.00 fee for the week. Otherwise I had a great vacation on the beach.

Recommended for:Romantic getaway, girls getaway, families with young children, families with teenagers.

property #41192

Guest: Linda (OKLA)
Date of Stay: 11/20/10 Review Submitted: 11/28/10

Our family of seven spent the Thanksgiving week at this rental. Looks great online, but had alot of maintenance issues. There had been quite a bit of time since anyone was in the condo. It would have been helpful if the property manager had checked the condo is advance of our arrival. The first time we turned on the shower it smelled up the entire condo like rotten eggs. Several light bulbs were out. Kitchen is ill-equiped. If you used the pots and pans you needed a chisel to get them clean. The owners desperately need new pots, pans and sturdy hand utensils. They had vacuum cleaners on all floors (3), some worked ok and others didn't, we finally bought a plain old broom (worked like a charm). They had a hot tub on the 1st floor, but we could never get it warm enough to get in. The exterior sliding doors on all 3 floors did not work properly. We had to buy some W-D 40 to get one of them to slide. The other two came completely off the tracks. Thank goodness my husband and son-in-law are large men and could man-handle the doors back onto the tracks. The location is great with a beautiful gulf-front view and with a little maintenance, refurbished and TLC this property could be great, but I would not rent it again and would not recommend it to anyone elseas it is now. We actually left a day early. This is the first time we've used VRBO and I'm not going to judge them by this property. Hopefully we'll have better luck next time.

Owner response:We appreciated any comments so that we can improve our second home for us and our guests. Since we purchased the house, we have changed the property manager and updated many items such as television, the kitchen equipment and new air conditioning unit. We have not heard any problems with odors at the shower from any guests this year. For the sliding doors, our association has been working with Pella company to fix and repair all the sliding doors since some units in Association have had similar issues. All the sliding doors were secured now until we have the brand new Pella doors are installed soon.

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