Angel Fish II Beach home

Guest: Parents and Kirkwood HS Seniors (Kirkwood, Missouri 63122)
Date of Stay: 03/21/09 Review Submitted: 03/31/09

The house was wonderful. It looked exactly like the pictures. We loved having the pool and tennis courts right next door and the beach at the end of the street.

Recommended for:Sightseeing, age 55+, families with young children, families with teenagers.

Wonderful vacations!

Guest: Lisa R. (Birminghan, AL) (-)
Date of Stay: 09/24/11 Review Submitted: 10/07/11

Hi Mayte, Thanks for returning our deposit so soon. I want to let you know that we had a wonderful time in Fort Morgan. The house was fabulous, comfortable and accommodating for our family of 12. The kitchen had everything we needed it. It was nice to be able to cook the three of us at the same time without bumping into each other. I can't imagine feeling more comfortable in any other place!! The beach was great; the kids enjoyed playing with the sand and watching some amazing dolphins swimming by. My husband and his brother loved to play tennis early in the morning. The amenities were great! We will stay here many more times in the future, I am sure!! We really enjoyed our stay and will definitely look here first when searching for a place to stay when we visit next. Thank so much! You have a beautiful home!

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Thanks

Guest: Emily (Baton Rouge, LA) (-)
Date of Stay: 09/15/11 Review Submitted: 10/07/11

Mrs. Asun Thank you!!! We had a wonderful time and really enjoyed the beatiful house & the community. Everything was perfect!!

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Beautiful and Clean Home by the beach

Guest: The Walker's (Arlington, Texas)
Date of Stay: 07/02/11 Review Submitted: 07/25/11

This was our second year going to Angel Fish II and we absolutely love it. Our three families enjoyed so much last year that we decide to come back again. This home has a wonderful layout; everything is in one level, very open and homey. The house is fully equipped with everything you need, just bring your clothes. The neighborhood is very family friendly, grand kids play outside without not problem, there is also a security guard to keep an eye on everything. The beach is a short walk; we left our big canopy, umbrella and chairs overnight during our entire stay, it is a low key place. After a long day on the beach the grand kids love to swim in the pools. The house also have two wonderful decks with beach and bay views to sit and have a glass of wine and chat with the great residents and visitors as they walk by. We couldn't ask for a better location. Clean and great beds!!! Had a wonderful time, will be our choice always when staying on Fort Morgan. Thanks Mayte, you are the best!!!

Recommended for:Romantic getaway, sightseeing, adventure seekers, girls getaway, age 55+, families with young children, families with teenagers.

Guest: Beth L. (Luling, LA) (-)
Date of Stay: 07/16/11 Review Submitted: 07/25/11

Mrs. Asun, We are thoroughly enjoying our vacation at the Angelfish II. The house is beautiful. We have had a relaxing visit and plan to return next year. The neighborhood is so family-friendly. It's nice to be away from the hustle and bustle of Gulf Shores. We will be sad to leave tomorrow.

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Dirtty, found ants, lots of things broken, misinformation in posting, and owner rude when complained

Guest: ll (Birmingham, AL)
Date of Stay: 06/25/11 Review Submitted: 07/15/11

My in-laws rented this house for our family and we had a lot of issues. We found ants in the kitchen, called the pest control number that was supplied but they never came. Sheets were extremely dirty. Half of the furniture was broken including 3 kitchen chairs, a recliner that had no seat, and the bunk beds that had slats falling out of them. The posting implied that there was a baby pool in the neighborhood but when we got there, the baby pool was covered up and unusable. The bathrooms around the pool were locked so you had to walk all the way back to the house to use the restroom (terrible if you have young kids!) Half of the doorknobs did not work. My mother-in-law sent a nice e-mail to the owner letting him know of just a few of the issues (to help him out for future people staying there) and he was extremely rude and threatened to charge us an early check-in fee because we got there a little early and waited outside the house until the cleaning people finished. And, by the way, the cleaning people were not finished cleaning by check-in time. This could be a really nice house if the owner would care enough to keep it up and fix things that are broken. We were really excited about this house because it looked really nice in the photos but we were totally misinformed. Would not recommend to anyone, especially for a family with small children!

Owner response:We are proud of our properties and the vacation environment we create for our customers. Repeating customers are frequent, but negative reports like this one are atypical. Although we strive to ensure that our customers have a wonderful vacation, we realize that we can not please everybody all the time. This party opted to violate the rules from the start and then attempted to get a refund once their vacation was completed. Calling us and giving us a chance to address any issues during their stay would have been better. We are sorry that the experience was negative for all involve and wish them happier vacations in the future. ISSUES UPDATE: - Our pest control company confirmed that some ants were found. The house was retreated and no further reports of ants have been received. The pest control team informed us that they never received any calls from the renter, as neither did we. - We confirmed that two kitchen chairs are a bit wobbly and we have decided to replace all the chairs and the table. Complains about the bunk beds and the recliner are unfounded. - The party arrived three hours before check-in time and found the house unprepared with dirty sheets, kitchen and bathrooms. They choose to enter the house and load their food in the refrigerator. When the cleaning crew arrived, the party had to be asked to leave the premises so the house could be clean. This created a stressful situation for all involved. - Early in the season the baby pool was shut down due to maintenance issues and we neglected to update our posting. The other two pools are fully operational. - The previous party to our complaining customer reported that they broke the master bedroom doorknobs. We made arrangements to have it replace. We also found out that the front door handled has been damaged as well. Both doorknobs were replaced. The statement: “half the doorknobs did not work” is obviously an exaggeration. - Access codes for the front door, pool and bathrooms are provided. This particular party had to be provided the information twice since they lost the first set. Obviously they did not have all the codes during their stay and they were unable to fully use all the facilities. Once again the party never called us to give us the chance to resolve the issue during their stay. We were never rude, but upon requests for a refund, we reminded the customer that per our contract unauthorized early check-ins carry a $50 per hour penalty, which we choose not to charge.

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Angel Fish II

Guest: Pegg (Commerce City, CO 80022)
Date of Stay: 07/17/10 Review Submitted: 07/27/10

Thank you for sharing your house with us. We had a marvelous time - the beach was very clean and the water delightful! I'm sure this has been a challenging year for you and I am glad we decided to take a chance.

Recommended for:Romantic getaway, sightseeing, adventure seekers, girls getaway, age 55+, families with young children, families with teenagers.

Guest: Ginny's Family (Tupelo, MS)
Date of Stay: 01/15/10 Review Submitted: 01/15/10

Antonio & Mayte This is Ginny's son in law. I wanted to express how nice your beach house is and we really enjoyed the stay. Very relaxing and a great family atmosphere. I am hoping to persuade my parents into renting from you in the future again.

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Guestbook Comment

Guest: Parents and Kirkwood HS Seniors (Kirkwood, Missouri 63122)
Date of Stay: 04/01/09 Review Submitted: 04/03/09

The house was wonderful. It looked exactly like the pictures. We loved having the pool and tennis courts right next door and the beach at the end of the street. March 2009 - Parents and Kirkwood HS Seniors- St. Louis

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Quite a vacation for three

Guest: from Mannford (Mannford, Ok.)
Date of Stay: 10/06/08 Review Submitted: 01/18/09

Hello Mayte...... I received the deposit return yesterday. Thank you for being so prompt with it....I really appreciate that. And, I thank you for the good chocolates you left for us....we enjoyed those!! We had a perfect week at your place! We really enjoyed our week on the ocean. The house was so clean and beautiful! We walked to the ocean every morning and evening and went sightseeing and shopping during the day. Quite a vacation for three "young' old ladies....one I will never forget.

Recommended for:Sightseeing, age 55+, families with young children.