I have been renting properties through VRBO for over a decade with no problems and with all wonderful outcomes. It is inconceivable to me how anyone could rate this property 5 stars - maybe they are all from the owner's friends and family. We rented the property to celebrate our daughter's graduation from Sonoma State and planned to spend Saturday evening playing board games in the living room. When we arrived and sat on the sofa and love seat I nearly sank to the floor, they were old, dirty, and completely worn out. The house was not clean, the bathrooms had mold on the ceilings and the shower curtain bars were rusted. The ceiling fan in one of the bathrooms was falling out of the ceiling. The air filter for the furnace and A/C was dirty and clogged. And they had an electric outlet that did not have a cover plate, which is not safe. There were 2 missing smoke alarms and another one that needed a new battery, which is also not safe. This is not a great neighborhood either. When I called the owner to attempt to reach a resolution, she told me she had all 5-star ratings so go ahead and leave my honest rating, but she would not do anything to resolve the situation. I called VRBO customer service spent an hour on the phone and sent photos of all the issues, but they just referred me back to the owner. With no protection from VRBO, I guess I'll be using other rental platforms in the future.