Couldn't have asked for a better, more peaceful place.

Guest: Red (Cordon, IN)
Date of Stay: 04/01/11 Review Submitted: 04/11/11

The owner had just contacted me and asked me if I liked my stay with them. I just recently stayed April 1st-6th of this year (2011). I loved my stay. The drive way was fine. If you live in Kansas, then you might get a little excited due to the drive going up a hill...No big deal. They just put new cushions on the extra large chairs on deck for us to enjoy the peaceful evenings and the Hot Tub was great.. We have 9 people and we all fit in it. My favorite part was the personal dry sauna in the master bedroom. I wish I had one of those. And my kids enjoyed the extra large jacuzzi room that is by itself. The owner asked me was the unit clean and I said it was when we arrived but we have left the doors open to enjoy the fresh air and now there is dust on Tv's and stuff but no big deal. There is a gas fire place downstairs and upstairs but we never used them because the weather has been superb here. This place is so close to town and convient to a bypass that goes to Dollywood. I will definately be back and I recommend this to all my friends and family.

Recommended for:Romantic getaway, sightseeing, pet owners, girls getaway, age 55+, families with young children, families with teenagers.

Run down cabin

Guest: Lynne (Birmingham, AL)
Date of Stay: 11/24/10 Review Submitted: 04/09/11

There were holes in the master bedroom wall, hot tub was nasty. When we first walked in I noticed the cabin had not been cleaned, there were dead ladybugs in piles in corners and behind furniture. Dead camel crickets in dining room. Someone had written "clean me" in the dust on the t.v. in the living room. The space heater in the downstairs bedroom was unusable due to the cord chewed in half. The pots and pans were unusable. Upstairs balcony is not safe, gaps on each end where someone could fall off. Most light fixtures inoperable, towels were threadbare. I called to complain, the owners agent called and only refunded my cleaning fee. Very unhappy with cabin and will not stay there again. Hope owner takes this seriously and repairs and cleans cabin.

Owner response:Wow, to my surprise.... I have been doing this since 2006 and no complaints that I haven't been able to fix while customer stayed with us to make them happy. We made this customer happy and never heard back from them until 6 months later. This is really sad. As you have noticed, this customer stayed 6 months ago and for some reason just now responding to something we took care of long ago...I am very sorry to you, the customer who has to listen to some of these situations that have already been taken care of over 6 months ago and I am now just getting a response...Unfortunately, this world is not perfect and our unit is not New every year but we do keep it upgraded and looking the best we can and we have lots of happy, pleased customers. If you are in the customer service business as I am, you will know that there are sometimes really hard people to please out there. They want more and more and just keep taking and taking till you have to say no. We informed these customers of the 1 hole in wall due to previous customer got excited and decided to hit a hole in wall from one too many drinks. They were ok with that. We also have lady bug season and our Orkin company helps control that but it is only once a year. As far as the cricket, I was not aware of that. She stated towels were "Threadbare". Folks, we use new, yes NEW white towels with No stains on them. The exact towels that Holiday Inn uses...I promise... They are not real thick and heavy duty but they are nice towels.. There is one, let me repeat one rail bar up on upper level deck that only a small dog could go through but that has been fixed. We asked the customer what we could do to help and we refunded her the cleaning fee and we never heard nothing else and assumed she was happy until now....Wow, we went above and beyond to help her and she sends this comment 6 months later. This is my 100% guarantee...If you are not 100% satisfied when you arrive and I can not solve any problem that may acquire, then I will gladly refund your money and you may go somewhere else to stay...That is how sure I am of my unit...I am very happy and confident of my place and it is ashame that these types of responses are allowed on this site because I help everyone I can and then I get things like this. I am sorry to you, the customer and I will help make your stay is a very pleasant one as I have to 1000's of customers in the past. Sincerely owner

Recommended for:

Gatlinburg Cabin

Guest: Stick (Kernersville, NC)
Date of Stay: 08/27/10 Review Submitted: 09/15/10

Has been neglected. Needs some TLC and a good cleaning including windows which are filthy. 3 King beds were nice with great comforters, but there is no room to put a nightstand or lamp beside the beds in either of the non-master suite bedrooms. In looking back, the pictures do show that. Not all the light fixtures work in other areas in the house. Need new towels. They were very old and threadbare. Main problem is the driveway which is very steep and has several unpaved areas where the cars got stuck.

Owner response:We have been a member of VRBO for many years and have been very please with this site. I have been renting this cabin since 2006 and have had very few complaints.. My family and I Love our cabin and take very good care of it... I am sorry to hear someone had a problem with our driveway....It did have a few little holes in it due to the Gas truck going up the hill and it was loaded with fuel for the house but we have since then moved the tank to the bottom of the drive. I use large king size beds in our unit because we want you to be comfortable. I do not have night stands beside the beds but I do have dresser drawers in each bedroom along with cable TV. I use all white towels in my unit and they are purchased from the same company that motels do. I am sorry if someone thought they were "threadbare".... As you have noticed these two comments came from the same family staying here back in 2010 and I was not even aware they had any concerns because when they departed they did not mention any of this to us so I am sorry. I want everyone that comes to stay in my cabin to be happy. Please realize that lots of people do stay here and we do have normal wear and tear on things but I do see they are changed when possible.... I will do whatever it takes to make you happy when you do stay here as long as you are friendly right back...It takes two to make both parties happy...... I know you will enjoy staying here at my cabin. Its very peaceful and very close to town and only minutes to Dollywood.... So, come on over and give us a try and enjoy staying here in the Smoky Mountains; I definately do:-)....

Recommended for:Pet owners.

Beds were great!

Guest: B (Kernersville, NC)
Date of Stay: 08/27/10 Review Submitted: 08/31/10

Beds are wonderful! The driveway is horrible - our 2 SUV's had a terrible time getting up & twice the riders had to get out & walk to lighten the load. The large hole needs to be fixed. The house is nicely arranged but needs a good cleaning and needs a handyman to spend 3 to 4 days fixing things. No light in the large walk-in closet in the master bedroom. Please replace the threadbare towels! Thank you for allowing us to bring our dogs with us. They enjoyed it. Nice to be close to town.

Recommended for:Pet owners, families with teenagers.