2/10 Terrible
Henry K.
Aug 22, 2023
Disliked: Cleanliness, check-in, communication, listing accuracy
Huge disappointment
Website says check in “after 4:00 PM”. Housekeeper was running late, so we arrived with him at 5 pm. It was clear the property was not fit for occupation. Laundry was unwashed, beds unmade, dusting and hovering had not been done. Pillows were badly stained, furniture, fittings and electrical goods run-down, dirty, faded or damaged, bathroom fittings were rusted, some tiles cracked. Housekeeper explained he alone can never manage to clean everything in time between the old guests moving out and the new ones arriving. The main issue was an unusable kitchen due to clogged drains which we were told might be repaired until Monday at the earliest, meaning we couldn’t fully and hygienically use the kitchen for at least 2 days. We expected the owner to call us, but we had to call him ourselves. Sadly, he showed no empathy or understanding of our stressful situation. We discussed a compromise proposal. After that he sent us a text message rejecting the proposed solution and saying he assumed that the situation would be settled in court. Quite dismayed by this immediate reference to a judicial solution, our decision not to stay at all was reinforced: We left the same evening at 10 p.m. for Faro, where we found (at great cost) a hotel room. Because we couldn’t find alternative self-catering property, we had to buy new return flights (fortunately able to donate to “Refood” in Faro over 100 € in already purchased food and drink).
Henry K.
Stayed 7 nights in Aug 2023
