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Refund Policies and Trip Cancellation and Interruption

Vacation properties are often booked many months in advance and the property will be held for your use during your trip. When the property is being held for you, it obviously cannot be rented to someone else. Therefore, like cruise, tour packages and airline tickets, when booking/reserving a vacation rental home, you will usually need to make a full or partial payment upfront in order to hold the property.

Normally this is not a problem, BUT if you have to cancel your trip (especially at the last minute), you should know that you may forfeit a portion or all of your rental fees. There are ways to protect yourself however - FIRST:  Make sure you know what the cancellation policies are for the property you are renting. SECOND: Consider purchasing Trip Cancellation Insurance for added protection.

If you have to cancel your vacation rental trip, are you eligible for a refund? It depends on the cancellation/refund policy of the property that you are renting and how much notice you are able to give. Usually the more notice that you are able to give, the better chance that the property can be re-rented and the more likely that you will be able to secure a partial or a complete refund.  Some properties may allow you to transfer your vacation to another time period. We recommend that you find out about the cancellation/refund policy before you rent and ask for the policy in writing when you reserve the property. For additional protection, we recommend that you purchase Trip Cancellation Insurance. Most people are not aware that this insurance is available for your vacation rental trip but it is available thru companies such as AccessAmerica.com

What are some covered reasons for Trip Cancellation/Interruption?

There are many different types of trip insurance available, but Trip Cancellation and Interruption protection is the most important benefit you should look for. If your trip has to be cancelled for covered reasons such as illness, accident, death of a family member or traveling companion, jury duty, weather conditions which cause delay/ cancellation of travel or fire or flood in your home, this coverage protects your investment and will reimburse the normally non-refundable payments you make for your vacation rental, airline tickets and other covered travel related fees.

If you miss your planned departure for a covered reason, you may also be covered for additional travel expenses to reach your destination.  If you have to interrupt a trip due to a covered illness, this insurance will cover your transportation home. Please see AccessAmerica.com for details on this coverage.

We recommend the following website for more information about Trip Cancellation and Interruption Insurance Coverage:

Note: Coverage varies with different insurance companies - please review your policy details and know  what is and is not covered for your policy.  Each vacation rental property owner/manager sets their own cancellation/refund policy - please make sure you understand the policy before you rent.