"From the minute our son found Sunrise on VRBO we knew this was where we going to take our family of 17 on our family vacation. From the very beginning communication with Kevin to book the villa was smooth and easy. Chris the onsite manager called and spoke to me prior to our arrival to make sure that our logistics were take care of. We opted for the VIP service at the Puerto Plata airport and he made sure it happened. I would recommend this service especially if you are traveling with a large group, it was worth every penny!!
Sunrise is the most amazing villa we have ever visited! Nothing disappointed, the views, the amenities, the food, were incredible. But, what makes Sunrise Villa the best is the staff, they are awesome, can't say enough good things about them.
The welcome we received upon arriving at the villa made us feel like we were family. Chris came by every morning to see if there was anything we needed or if he could do anything for us. Every little thing we wanted or needed, and there weren't many he took care of. He arranged all of our off site outings from our trip to Lake Dudu to deep sea fishing, horseback riding and snorkeling. He even gave us a guided tour of the Cabrera and waited while we bought some souvenirs. When our granddaughter started having ear pain he had the doctor come to the villa to see her, he even went to the pharmacy to get her prescription.
The food is AMAZING, never a disappointing meal. Our grandchildren were always the first ones at the buffet when the bell rang. Frank, the chef will prepare whatever you want, he had chicken nuggets/strips and mac & cheese at every lunch and dinner for the little ones if they wanted it. Ramon, the bartender was greeted every afternoon with a resounding Hola. His drinks were fabulous, I think we had every kind of rum drink you can imagine. He has the best personality and loves to have fun. Our grandson blew the horn every afternoon to announce "Happy Hour" which never disappointed. The spread ranged from guacamole to chicken wings, smoked salmon, salsa and oh so much more. Sandy and her staff kept the villa sparkling from our rooms to our laundry. Everyone was accommodating, they will do whatever they can for you.
The beach/party bonfire was absolutely fantastic! We had a mariachi band and learned how to do the merengue it was a great time with the staff. Being at Sunrise Villa is an absolutely incredible experience!!"
Date of Stay: August 2015
Review Submitted: August 20, 2015