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This property allows you to book online with a credit card. After submitting a reservation request, the owner or manager has 24 hours to accept, at which time your card will be charged and you will receive an email confirmation

Recent Cancun reviews

  • Wonderful Stay at Playacar Palace!!!!

    "My husband and I just returned February 8, 2014, from a wonderful week stay at the Playacar Palace in Playa del Carmen Mexico. Once again, from start to finish working with Monica was fantastic. She was always quick to respond to emails and really helpful with finding out information from the resort. We will definitely be booking with her in the future. This was our second trip to the Playacar Palace and it was even better than the first time. The resort is right on the most beautiful beach and the service was great, the food was outstanding, and the facilities were top notch.The extras that you get by booking through Monica cannot be beat!! The transfers to and from the airport were a real plus! Thanks again Monica for helping us out and we had a wonderful experience and are looking forward to working with you again!!! Mucho Gracias!"
    Guest: ChrisK Date of Stay: February 2014 Review Submitted: April 16, 2014
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  • Mi casa es Su casa!! = Priceless!!!!

    "Have you been angry because of a late flight? Or, arrival late because of immigration or any set-back? OKAY, Let me tell you....We arrived very early in the day and Guillermo and his staff were at the house preparing for our very early arrival... The fridge was full of cold beer,juice,fruit, eggs,butter,etc. and many condiments... If you need more groceries, The Cheduriil grocery store or XOXO is very close. Just so you know, We are spoiled timeshare owners..but let me tell you, waking up in your beach ware and spending the day grilling and making the house your home is priceless .We became fast friends with the "gate guys". they made sure we were safe at all times. My brother who was staying at a hotel near us during the same time we were renting the house, My brothers girlfriend, lost her passport and immigration form.. Guillermo gave us instructions on what to do and where to go.. He even came to the police station to meet us. Bearing in mind..this was not a occupant, just a friend of his renter, We have nothing but nice things to say about Guillermo.We are actually trying to rent from Guillermo in the next couple of weeks. If you want to feel secure in your rental and make friends for life.. Rent from Guillermo!"
    Guest: Wil M. Date of Stay: March 2014 Review Submitted: March 29, 2014
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  • Everything Was Wonderful

    "This was our second time at the Moon Palace. My husband and I got married there 10 years ago and decided to spend our 10th anniversary there as well. We booked through the wedding coordinators for our wedding, and the process was very slow. Some of my guests complained about not getting a call back (this was 10 years ago, so I don't know how it is now). Justine made booking this trip so easy, and she answered every one of my questions, and I had a lot! Thank you! We will definitely book through her the next time we go as well. The black VIP wrist bands were definitely a plus! You will be asked to attend a presentation of the time share, but we politely said no and were left alone. I cannot say enough about how amazing this hotel is! We hope to go back next year or the year after for our anniversary again!"
    Guest: Amber Date of Stay: November 2014 Review Submitted: November 25, 2014
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  • Great location, quiet, private, beautiful and easily accessible.

    "We had a great time and loved the condo and location. The giant supermarket across the street was fabulous--we were there every day. Although, there was a glitch with the washer and dryer, Fredy and the building maintenance staff worked hard to get it back up and running for us. The building and grounds are meticulously maintained and the staff friendly and helpful--even going so far as to help us with our Spanish. The ground floor location of the condo with easy access to the sun deck, pools and beach made it all the more homelike. No long corridors or elevators--from warm, breezy outdoors directly into cool spacious rooms--heaven. After just one day on the sun deck seemingly directly above the crystal clear water and seeing crowds of people on the beach at the hotel next door will make you feel like you're pampered and special. The condo is centrally located in the hotel zone with a bus stop seconds away. There is a miles-long bike/walking/running path lined with palm trees just out the front door. Great for doing your daily exercise and for strolling after dinner. You can also book tours right next door and take the ferry to Isla Mujeres from the pier just steps down the beach. Be sure to rent a golf cart when visiting Isla Mujeres--what a great way to explore the island. We are already working on our next trip to Cancun and can't imagine staying anywhere else. Michel and his staff made booking easy and transparent--don't hesitate to book your next vacation to Mexico at Casa Maya Playa!"
    Guest: Georganna Q. Date of Stay: December 2014 Review Submitted: December 23, 2014
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