"VERY stressful start. We traveled with family who rented units from other individuals, so we compared their experience to ours. READ all of the info in your rental agreement! KEY PICK-UP 30 MILES AWAY FROM THE RESORT. Because our friends/family had already checked in and talked about how easy it was, we drove right to the Caribe and were not able to get in, only to have the rental office tell us we had to come to them, they would not bring the keys to us. Once we got the keys--they did not work. By this time it was past 6pm; the rental office would not answer any the after hours phone #'s listed. Caribe security graciously let us in, even though they were not really supposed to. If we rented from the Caribe itself, this would not have been an issue as we could have gotten the keys replaced at the front desk. Not the case when renting from individuals. Be prepared! Once we FINALLY got in the room, it was beautiful! Great view of the bay. Very spacious and wonderfully decorated. The mattresses need to be replaced, and there were some small repairs needed (towel rack broken in bathroom, toilet paper holder broken, coffee and side tables were wobbly) but very functional and a gorgeous layout. Some of the rooms in other units have king beds in each room. This unit has one king, one queen, and 2 small twin beds in another. If you call the office, please ask for Paula. Upon complaining about the check-in debacle, she informed us that they would have delivered the keys to us, which is the opposite of what they other office staff told us as we sat at the guard gate not able to get in upon arrival. Also, it would have been great to know there is NO hairdryer in the condo, no shampoo or any other toiletries. One roll of toilet paper per bathroom, one paper towel, one trash bag. Our friends received an email before they arrived detailing these things, and theirs had basic toiletries, ours did not. One of our family members' unit had 2 mini rum cakes waiting for them on the counter when they arrived. Don't forget to read the check out info in the "welcome" packet telling you how to leave the room when you leave. You must leave no dishes in sink or dish washer, clean out frig, wash 1-2 loads of towels, coffee maker cleaned, and empty all trash if you want your deposit back. Our friends/family in other units did not have to do that. The resort was fun and we enjoyed bonding with our extended family and ended up staying an extra day."
Guest: Tiffany P.
Date of Stay: August 2015
Review Submitted: August 16, 2015