"Michiganders need sunshine. So sunshine is what we seek.
My extensive search began as the search always starts; by reading reviews. The Sea Isle Villas were a perfect fit with location, availability to suit our travel dates, AND fabulous reviews.
Ian! Everyone was right about Ian. A perfect gentleman with perfect response time; so important when planning, so comforting during travel dates.
When we unlocked the door using the keybox, we were all pleasantly relieved. The unit is beautiful, especially the renovated kitchen. The space was more than what two adventurous mature couples needed, but we welcomed the extra room and amenities.
The overall experience was favorable. The disappointment we experienced in the response, or rather the unresponsiveness of the "key holder", Mary. We never saw her. The only time I heard her voice was when I phoned...and got her voicemail.
She did not " meet" us, as was indicated in her email, she did not arrive to secure the unit(and our personal items) when a routine furnace maintainence appointment occurred during our rental period. She did not have the combination to the bike lock, although Ian had indicated in the Welcome Folder that she would, and responded to me via text that I should have read the folder more carefully. Four professional adults had already searched through the folder for the combination, and assuming the "keyholder" would have the information, inquired to receive the information - not a reprimand.
After other issues with a clogged dryer vent, a dusurbingly disgusting blanket and a filthy over-burdened vacuum cleaner bag( when was the carpet truly cleaned last?) I was more than frustrated with the unseen woman who was hired to represent the Owner's best interest. Sure hope Mary can step up her game.
I emailed Ian. He responded immediately! He then phoned the condo! Both my friend and myself were able to speak with him. Our visit was stellar. The incidental situations were bothersome. Ian was amazing-again.
We all agreed that we would stay again. The problems were not enough to sway us from a return visit to Sea Isle. Thanks, Ian!"
Guest: Jean P.
Date of Stay: January 2015
Review Submitted: February 9, 2015