"Plans changed last minute on Saturday, and I decided I wanted to book a condo on the Beach, 1-night stay and very last minute. I'd never tried booking a condo last minute, and started to realize it was about impossible. As I was giving up hope and started looking at different hotel options, the owners returned my call and made it so simple for us to stay in their home that evening! They were incredibly nice on the phone, and told me about the flat mandatory cleaning fee (whether you stay 1 week or 1 night), and all applicable taxes. The owner honestly told me the cleaning fee wasn't cost-effective for a 1-night stay. However, after looking at different hotel options, I was looking to pay about the same price to book 2 adjacent hotel rooms, not on the beach, or even more for a 3-bedroom suite at the Hilton on Pensacola Beach. Therefore, I had absolutely no issue paying the cleaning fee.
The owner's home was far more beautiful and comfortable than the photos show! Perfect location, looking over the beach and the heated swimming pool/hot tub. Being only one story above ground level, it was perfect for the member with us who is terrified of heights. As well, if your'e just needing to leave the pool to grab something out of the home really quick, it doesn't take but a couple minutes to run up and back down. Plenty large enough for 2 adults and 3 boys. Had all the dishes utensils needed to cook, if we had decided to cook. We were within short walking distance of a convenience store and a few restaurants, so we dined out for dinner.
I only have 2 complaints about SummerWinds facility itself, having absolutely nothing to do with the wonderful owners or their beautiful home. Upon arrival, there was a man and a woman behind the check-in counter. The woman was tied up doing something, so the man greeted us. It was not a very welcoming greeting. He seemed very rude and condescending. I'm pretty sure the woman behind the desk must have overheard him, because she stepped in and basically took over, with a very positive and customer friendly personality. Final complaint about Summerwinds itself, your pool passes are one-size-fits-all rubber bracelets, required to be turned back in upon check-out, otherwise you are charged $5 per lost rubber band. With three little boys playing around in the pool, one managed to slip off his tiny wrist, became lost, and I was appropriately charged $5 for a rubber band. Regardless, WILL DEFINITELY BE BACK!"
Date of Stay: December 2014
Review Submitted: December 16, 2014