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This property allows you to book online with a credit card. After submitting a reservation request, the owner or manager has 24 hours to accept, at which time your card will be charged and you will receive an email confirmation

Recent Waikiki reviews

  • Great condo - shame about woeful check-in service

    "The unit itself was great and suited our family of 6 very well. Great location for shops, beach, transport, etc. It was well situated to go to and from the beach / pool several times a day which we did. Our 3 kids enjoyed the condo and there was enough room for everyone to fit comfortably. The pool was big enough and nice to relax in and around at any time of day. Unfortunately, we got off to the worst possible start with our check in handled deplorably - the worst service I have come across in 20 years. After a 9 hour flight we arrived in the morning hot and tired and ready to check in to freshen up before heading to the beach. Our party included a 70 year old grandmother. I met the Manager's Executive Assistant at her desk (just outside the Managers office) in the Marina Hawaii Vacations office on the lobby level at Ilikai. She didn't greet me, just asked for ID and then refused to take my card for payment as she didn't understand how it worked and gave me a rubbish story about it being OK to pay with if we were staying a month not a fortnight. I'm a CEO of a credit union and explained to her how it worked and that clearance time is not an issue. She ignored that and told me I'd have to go to the bank and get cash out as they also wouldn't take American Express. She then said she wouldn't let my family upstairs while I went to the bank, despite the fact we had paid 2 nights deposit and flown 9 hours from Australia, so they had to sit out in the corridor in the heat including 3 kids and a grandmother while I went to the bank. She compounded the problem by giving false directions to the bank which ended up being 4 blocks away from where she directed me. After going to the bank to try and sort the cash payment out as Ilikai requires 100% payment before you stay, I got back to Ilikai and demanded to see her Manager, a fellow named Kevin. To his credit Kevin apologised profusely for the appalling service. He took ownership of the problem and even gave us a discount on our stay. To the owner of the condo thank you for the use of your wonderful facility. To Kevin, thank you for your efforts in repairing the disastrous service of your Executive Assistant. I would highly recommend she be placed somewhere where customers don't interact with her, if you haven't fired her already. I recommend staying here, but be careful who you check in with. The other ladies in the MHV office were terrific."
    Guest: Traveller Date of Stay: September 2014 Review Submitted: October 9, 2014
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  • Hawaiian Escape

    "Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Most Enjoyable"
    Guest: A guest from , Date of Stay: April 2015 Review Submitted: April 15, 2015
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  • Amazing View and Great Unit

    "This is a small gem. Located across from Kapiolani Park, with a sweeping view of the ocean. We were here for part of our Honeymoon and it was perfect. We will be recommending this unit to our family and friends and look forward to returning again some day!"
    Guest: Steve Date of Stay: November 2014 Review Submitted: December 18, 2014
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  • Clean, tidy and a view!

    "My family owns a timeshare in this building and when I heard this was ocean front on a high floor I had to book. We were not disappointed other than we wished we could have stayed longer. The place was clean and very tastefully decorated yet simple and had everything we needed."
    Guest: Karmela K. Date of Stay: April 2015 Review Submitted: April 15, 2015
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