"We were booked in this cabin for Feb 15th and 16th. Unfortunately, Feb has been a very warm month and a few days before we were due to arrive, Snoqualmie shut down their lift and skiing operations. I had not checked the Snoqualmie website and hadn't know this but Brandi emailed me to let me know what had happened. She very graciously gave us the option to keep our cabin reservation or to be able to cancel and she would refund us our deposit. Outside of these unusual circumstances, her cancellation policy is already a very generous one.
Throughout the booking process, Brandi was exceptionally helpful and very easy to communicate with. She answered all of my email questions promptly and I feel that she has the highest personal standards of conduct and is a trustworthy person. I am very much looking forward to booking a future reservation to stay in her lovely cabin."
Guest: curtis w.
Date of Stay: February 2015
Review Submitted: February 23, 2015