2 Bedrooms, 2 Baths, Sleeps 6
Jackson Mountain Homes
Canceled bookings will not receive a refund
The home was clean but needs repairs. It didn't have the views I had hoped for but we enjoyed our st
We enjoyed our time.
It did the trick...no jacuzzi tub as shown in pictures.
The property worked well for what we needed. The first thing we noticed was there was no jacuzzi tub in the cabin as pictures showed on the listing. The mirror above the fireplace appeared very dusty as did the sink in the bathroom. It just looked like they hadn’t been wiped down in a while. The door frame around the front door pulled away from the wall when we opened the door several times. The couches downstairs were very springy. We bought food and cooked a dinner one night and the pan we cooked in was warped in the middle as it heated up. The first night my husband walked down the stairs and 2 pictures fell off the wall downstairs so we just left them down for our stay. In other reviews, we read tenants had issues getting the hot tub hot but we did not have any issues with it being hot. We saw bears everyday of our stay from our cabin which we enjoyed. We even played pool on the pool table outside. There is a nice view of the mountains at the end of the street. Cable tv also. All in all we had a great stay for what we needed.
Not what I thought !!
Very clean but the pictures of the place isn’t what I thought it was gonna be ! Internet only worked one afternoon,I took it that their was a pool close and a big tub in bedroom but wasn’t ! But was clean
You really need a 4 wheel drive to get there!
We had problems from the very beginning, we emailed the management company twice before making the reservation and they did not get back to us. After we made the reservation thru vrbo, we found out that the management company had a list of things that they needed before they would give us access to the property. After we had already paid for our trip! We were on the road to the property when all of a sudden the management company was able to communicate with us by email! To say we were unhappy is an understatement! We finally got everything set with the management company and received the info for the property. We had to contact the main office to reset the cable, just loads of fun! Plus the wifi info was incorrect. Then the driveway to the house is very steep.
We are very much appreciative of you taking the time to share your experience with us. Guest satisfaction is very important to us and if we let you down, we truly apologize. We will review our processes and procedures to ensure that standards are being upheld properly for guests best interests and allocated quickly and correctly after booking through any systems. Again, we do extend our deepest regrets that this was the case for you but we do hope that you were still able to have a joyful and successful stay. We know inconveniences can be a nuisance and with our local offices being available, we'd hope to eliminate any wait and assist guests as soon as they need. Although you may be reluctant to return for another stay, we do hope that you will reconsider and allow us a chance to make things right for you.
Stayed here a few days with our son and dogs. Cabin was fantastic, well furnished, great views and short drive to Gatlinburg. Would highly recommend!
The chalet was welcoming and clean. Any essentials needed were there. We would stay again!
A warm and welcoming chalet. All essentials needed were included. We really enjoyed the visit. The hot tub was not heated and we could not get it heated in time before we left. We would definitely stay there again!
Please know that the driveway is steep but that did not bother us at all. Wonderful place!