Cubs Mountain Retreat-3 Bdrm 3 Bath Gameroom Hot Tub Indoor Swimming Pool Access
Check-in: 3:00 PM
Check-out: 10:00 AM
Minimum age of primary renter:25
Wonderful family vacation
We had a great week long stay here at the Cubs retreat. The game room was stocked with popcorn and drinks, roku on every tv and the wifi worked without fail even when it was pouring down rain. The jetted tub in the master was great for after the kids went to sleep. The hot tub was comfy even in the middle ofJune. I only wish the fireplace would have been electric or on for the summer time also but we get it, it was completely out of season. I only had to call the office once and that was to confirm trash drop off, which wasn't even required since it all fit in the bear proof bin. There was a slight sewage sewage smell every now and again while on the back deck but we've experienced that everywhere we have stayed in the mountains because of the option they have to use for a sewage system. The putt-putt course was fun. The air hockey table didn't work so great but the pool table to also fun. The washer and dryer made life easy coming home and the kitchen was fully equipt with everything you could need except an oven mit. All in all, we plan on coming back we had a great time!
Thank you for taking the time to share your experience. We appreciate you staying with us and are so glad that you enjoyed the cabins amenities. We look forward to welcoming you again in the future.
Couldn’t enjoy the hot tub or back porch because of the sewer smell. Anytime someone would flush or use the water inside seemed to make it worse. Also found a roach on the kitchen counter
We appreciate you letting us know about your experience. That area does not typically have issues with a sewer smell. There was a water issue found in the area. We are so sorry you were inconvenienced. We do have cabins and chalets located within the city that have city water and city sewer where you would not experience that. Once again we are so very sorry you experienced this and hope you visit our area in the future.
Welcomed by cockroaches all over the counters in the coffee pot all over the dishes and in the dishwasher. Someone came the second day and sprayed and we were told they would not completely go away for several days so we had to put up with that our entire stay. Didn't feel comfortable using their dishes was unable to cook cost of the trip went up due to having to eat out. Never had a vacation experience make me feel that grossed out. I live close by so I travel to that area several times a year so it's this companies Loss because I will never stay there again.
Thank you for taking the time to share your experience. We are so sorry you encountered these issues during your stay. We will try to accommodate our guests if they are not satisfied with the cabin. We apologize for any inconvenience this has caused and will correct the issues.
It was great very clean and comfy..
There were 8 of us and we all were impressed with the property..
4/4 - 4/7/17 Not 5 star quality
I can not find my original search for this cabin to be sure but I believe I only searched for cabins with a 5 star rating. This one was not at all 5 star in our book. Checking in was great, people were friendly and it was an easy process. The location was great and easy to get to from different directions. We had to call once because the hot tub was not getting hot and they sent someone right up. They even called our cell phones to warn us of bad weather in the area. However the cabin really needs some TLC. First, I don't believe it was cleaned well before we got there. It even felt dirty. The carpets have lots of stains on it and needs to be cleaned or removed. The master bathroom floor definitely was not swept. There was a lot of mess on the floor, even a deodorant lid from the previous people. There are no drain plugs in any of the sinks or showers. It is really gross to look at. The shower curtains are molded, the $5 shower rods are rusted. The walls in the kitchen looked like they have never been wiped down. Our first morning there to get up and shower, I was up first in the master shower and let everyone sleep but the shower 'screamed' so loud it woke my husband up. When the kids got up, one got in the shower upstairs and one in the shower down stairs, both kids yelled at the same time "MOM"!! There was brown water coming out of the showers. The basement smelled bad, partly sewage partly dirty basement moldy smell. Our son that was going to sleep in the basement has asthma pretty bad and he could not sleep down there because of it. And my 13 YO daughter would not sleep down there alone so we had to have one sleep on the couch each night. The pool table is being leveled out by pizza boxes and there is a hole in one of the corners that makes the balls fall into a leg and you can not get them out. The air hockey was so rickety that we would not let them play it, afraid it would fall apart. There was also a squirrel who rented out the space above the master, he likes to run all night. There is not Wi-Fi in this cabin. I think I may have read this in the description of the cabin, but forgot and brought my surface to look up restaurants and stuff to do, but couldn't, that was my fault but an inconvenience. I took lots of pictures of things we were unhappy with, wish there was a place to upload for future cabin searchers.
Thank you for taking the time to share your comments. We will be addressing the things you noticed during your stay. Please contact our guest relations manager at our office. We would love to speak to you directly about this. We appreciate you staying with us, and hope you give us a chance to show you that we do not want a cabin in this shape. We appreciate your time.