Poole & Associates
About Poole & Associates
Poole & Associates
Check-in: 3:00 PM
Check-out: 10:00 AM
Minimum age of primary renter:25
Max guests:8 (sleeps up to 8 adults)
Who needs cable?!!
We really enjoyed our stay at Turtle Creek #8! Beautiful duplex with comfortable furnishings, pet friendly, a boat slip for our boat & close to everything! There was a power outage when we were out the first night which in turn caused the cable on all the TVs to not work. Management & owner did everything they could to resolve the issue, but to no avail. Who needs cable?!! We actually got to play games & hear each others’ stories & conversations!! It was a great week!!
Thank you for the review! We are so happy to hear that you all had such a great stay! The boat lift being steps outside your door is such a perk of this property. Thank you for choosing Poole & Associates, we look forward to working with you again in the future.
The bad out weighed the good
I started not to write a review because I had so many negative things to say but I would hate for another family not have all the details of the property. I will say Poole and Associates was great at attempting to fix the issues.
- The owner controls the air conditioning temperature from an app on his phone. We stayed 4th of July week (super hot) and he would not drop the air below 68. The unit is 3 stories with the master and one other room on the top floor. Hot air rises so it was uncomfortable at night to say the least. I have NEVER stayed somewhere and the owner control the temp. Poole & assoc. called them twice trying to get the temp. changed and he refused.
-The pool was filthy! It looked like nasty bathwater and no one would help us get it cleaned. (Poole and Assoc said its not there place) After 3 days of not hearing back from the HOA we called a pool guy and he told us the pump was in need of repair. On our last day we spoke with a permanent resident and they let us know the pool has been that way for a while. One of the main reasons we rented this condo was because of the pool.
-The permanent residents that reside in 6 of the 8 units are not happy about 2 of the units being rented out.
- In the description, it states you can bring your own boat and have it docked right beside the unit. That needs to be changed in the description! According to our neighbor, the owner keeps his boat there all year long. We had to pay to dock our boat a mile away from the unit. Very frustrating since that was the main reason we stayed in this unit.
- They start cleaning rooms at 10am according to Poole and Associates. Even if your room is clean you CAN NOT check in before 3pm! I have never heard of a place that does that. The day we arrived the cleaning crew didn't even get to our unit until 4:30. We had driven 10 hours, hauling a boat and with a 65lb dog. They didn't even spend 30 minutes cleaning which was frustrating considering how much of a cleaning fee they charge us. They used up our whole first day of vacation and didn't even apologize for the inconvenience. There was another couple who were told it would be around 6pm. I will never stay in another unit that Poole and Assoc manage.
- Unit 6 which is one unit away is managed by Myers Properties, their tenents were awful and they didn't care!!!! The renters were the worst part of the trip. There is no one to help in these matters unless you call the cops.
-The location is perfect! 1 positive thing
We are very upset to see this review. I will start off by saying we are so happy that you had a great experience with our staff. This unit is a beautiful, spacious property with gorgeous views and a boat slip right outside your door. This review is filled with a plethora of false information.
If you would have called our staff, rather than listening to the neighbor, the owner keeps his boat year round in the boat slip that has a lift. However, the boat slip that is reserved for this unit is directly in front of it, as pictured in all advertisement, and listed for this property. The owner had this slip dredged out personally for this unit. Also, we do offer early check-ins as long as the unit is ready. We have check-ins as early as 11:30 AM as long as the unit is clean, we will accommodate early check-ins. Check in is listed as between 3-5 PM. The fact that you think the cleaners only worked in a property that size for 30 minutes is concerning. The cleaning inspector that comes to make sure everything is the way it needs to be, was probably there for 30 minutes to check on the property, while the cleaners were there since 10 am. Unfortunately, we can not control any other customers that do not rent through us, and the best way is to call the police or to call the company they rented through since they would have their contact information.
Great agency but terrible home owners association
The property is just as the description says it is. It is very beautiful and the location is great. However, the permant residents that stay here are terrible to deal with. They were awful to my children and myself. One of the neighbors even cursed at my kids for my dog barking. This is a pet friendly rental also. One of the other owners went as far as to accuse one of our family members of taking something from the property next to us. I have never in my life taken anything that didn’t belong to me. Nor has my family. I recommended to the neighbor that if he felt we had done something wrong to please contact the police and I would help be more than happy to speak with them and so would my family. The did contact the police and we stayed there to help the man file the police report even though we were being accused of something that did not happen. We offered to let anyone that wanted to to come in and look around the property. I have pictures and emails that I sent to the rental agencies and pictures of the house to show the condition we left it in. I’ve rented several homes in the area because I have family that lives in the area. I have never had a single issue with any other places Inhave rented from while staying in the area. Poole and associates are wonderful to deal with and were nothing but helpful. The house is absolutely beautiful and I would have rented it several times in the future. The home owners association however have no desire for people to rent vacation properties here. This review was not left on behalf of issues with the owner of the house or with the rental agency because they were both great to deal with. I would just be very cautious when deciding if this is the rental property for you. If you’re looking to relax on vacation avoid this vacation home.
Emily, we are disheartened to hear about all of the issues that occurred during your stay as we want all of our guests to have a wonderful and relaxing vacation. This is the first time was have had any issues reported about the neighborhood that this home is located in. While we are aware of the ongoing police report regarding the stolen kayak, the owners of the kayak felt that this was the only way to resolve the issue due to both parties not being able to come to an agreement. Again, we never want anything like this to happen and disrupt your relaxing vacation both parties were very adamant on their opinion of what happened. As a property management company we were in the middle of a situation that we were not there to see firsthand, making it a hard situation to handle while working to keep both parties content. However we are happy you thought that the property was so nice. It is a beautiful home with a lot of great amenities that makes for a relaxing getaway.
Perfect in every way!!
We enjoyed our stay at this property very much!! We will definitely being going back here again. It was the perfect location, close to the beach, restaurants and stores. It was very clean and well stocked with dishes, cooking utensils, and appliances. The patio and balconies, the pool... it was all excellent!!
The property had a great layout and was very well maintained.
I would stay there again if available.
Comfy and spacious. Four adults and two children had plenty of room to spread out.