Central beachfront location with 3 spacious bedrooms & 3 bathrooms all beautifully designed & decorated! Perfect for the family or large parties travelling together! Stunning Caribbean Sea views from the moment you walk in the door. Modern & fully-equipped kitchen w granite countertops & all appliances. Enjoy magnificent vistas of the water from the dining room & living area. This condo boasts an incredible separate bar area off the living room with granite-topped cupboards, Enjoy sun-tanning on your private terrace while pleasant sea breezes waft in, or lounge in the roomy & airy upstairs loft area. All 3 bedrooms include adjoining bathroom w rain shower. Top level loft bedrooms afford magnificent views of the sea, his/hers walk-in closet space; with Master ensuite featuring full jetted bathtub. This condo is the jewel in the crown of the El Faro complex. On-site amenities include infinity pool, massage therapy, fine dining, common area Wi-Fi & underground parking . Within easy walking distance of all your favorite shops & restaurants in Playa del Carmen!
- Apartment1614 sq. ft.
- Half Baths0
- Min Stay3 - 7 nights
3 Bedrooms, 3 Bathrooms, Sleeps 8
- Response rate:
- Response time:
- within one day
- english, spanish, italian, FRENCH 30 %
- Calendar last updated:
- Nov 29, 2018
Pool / Spa
Check-in: 4:00 PM
Check-out: 11:00 AM
100% refund if canceled at least 60 days before arrival date.
Huge Let down!
Ugh. I wanted to love this place, but was beyond disappointed. We booked this unit for 5 nights during spring break. We noticed lots of wear and tear throughout the unit, for example paint peeling, the paneling on the stove is lifting and hanging looks really bad, mattresses were very hard and uncomfortable, the doors on the showers are not sealed, so get ready for water all over the bathroom floor when you finish showering, the tv in the master didn't work, and we had lots of issues with safe getting blocked, Etc...
The A/C completely stopped working in my room the second night. It was a long horrible night of sweating and being uncomfortable. That next morning we had excursions booked for very early, so I told the gentleman working in the front all my issues and he assured me he would take care of it and report it to management and he wrote down all my info. When we returned from our excursion that evening, the A/C was never fixed and everyone pointed fingers at each other and had zero solutions. The front desk said they would look into it with Silvia and get back to me shortly, a couple hours passed and nobody contacted me. I went back downstairs to lobby to follow up and was told it was too late and nobody was available to fix it. The unit does not a have phone, so I had to chase people around in the lobby at one point I even had security run after the front desk guy because he was leaving for the night.. Sad to say another night without A/C. And so on and so on, everyday there was a new excuse and to make a long story short my last 4 days I didn't have A/C... It pretty much ruined my vacation! So in conclusion, I would not recommend this unit!
making a reservation through VRBO ,gives you the opportunity to have my email and telephone number to communicate with me anytime you need directly , exactly as you did prior your arrival for all the enquiries you had.
Going through your review, the panel of the oven is the only real complain.
A lot of what you wrote such as safe box ,which we had to open and help you program them same day a least 3 times because you could not learn how to do it,and of which you did also lose the manual key
or painting pealing ,same walls that we had to paint for the huge amount of scratches made by your luggages and shoes.
or the bedding ,comforter that we had to wash because smelling pee : that is not exactly the perfect guest actitud.
Regarding the AC ,you are right to say that it stopped working, but not security guard of the building ,neither the front desk is responsible to give me reports.
The day you check in they clearly inform you that any report needs to be directed to your property manager.
when you reached me it was Saturday night at 9.30 .not Saturday night and Sunday are days easy to find a technician that can come and replace the AC.
On the other side I offered you as compensation and extra free 1 bedroom suite to sleep fresh and confortable 2 doors far away from yours and which you decided not to use.
The suite you rented has wifi and you where able to got it touch with me, the moment you decided to, and my office is just in front of the entrance of the building.
Probably with a better communication ,your holidays would have been much more pleasant!
Rates & Availability
Additional information about rental rates
(Extra Parking Fee - 15 USD per night)