Exclusive Seas Resort Bayside Villa Sleeps Four w/ Four Bikes and Modern Tech

I rented 2 condos the week of July 4th. One for my family of 4 and one for my in laws. They both were rented through Home Away which I have done on a number of occasions. This experience has made me question whether I’ll ever do it again but whatever you decide - do NOT rent this condo. The description of this condo is inaccurate. Many of the amenities promised either are not there or do not work. We will always remember our trip to South Seas but only b/c we had a very challenging time with our host and the condo.

I want to preface this by saying I was a travel agent for 8 years so I do know a little client satisfaction goes a LONG way. It began about 10 days before we arrived. I had sent him several messages through the app that he never bothered to respond. I called HomeAway concerned about 4 days before and they provided me his phone number and we began texting which was fine. I accepted it but it made me uneasy. When I got him on the phone he didn’t seem like it was a big deal that he had not responded. He blamed the app and said he would give me the info needed the day before the trip, which he did. I asked if we could check in an hour early at 3 instead of 4 and he said no bc he has someone checking out. Ok no problem.

Little did I know it would be because the condo would absolutely NOT clean or ready. At 4 PM we opened the door and it smelled like dead fish and no beds were made, etc. I called him very upset and he said he had called me two hours prior to let me know it would not be ready. That is not true. When he texted me “proof” afterwards - it was not my phone number. He didn’t apologize ever at any point on this call or further on into the issues that were to come. He claimed to have awful “help” and this was the life of a landlord.

My husband began cleaning the condo to assist in getting us checked in faster. For our trouble, Palmer was going to refund us the first night since we were unable to check in until nearly 8:30 PM. From there we never received our pool key for the bathrooms, the WiFi was awful, and bedroom TV never worked. We never had access to the owner’s area which supposedly had more supplies. All of this could have been overlooked but he made everything difficult and was incredibly rude. When I asked about the refund for the third time, he accused us of damaging the condo. His ad claims many things that are untrue of our experience