Our host Paula was easy to communicate with and very kind. The property itself is a basic apartment rental. It was clean and functional, and the views can't be beat for the price. I would only caution that there are no amenities included. If you are used to having coffee or shampoo provided, bring your own. This isn't a complaint, but it is something to be aware of as everywhere we have stayed before had a few more amenities available. All kitchen utensils and serving items are available, as well as a coffee pot and filters. There is a small pool with two hot tubs available, but we did not get an opportunity to use them. Former guests are correct. Try to get up there before dark as there are no Street lamps and it is a long and Winding Road. There is also no actual grocery store nearby, so get your groceries before you head up the mountain. There is a yummy pizza place on the way up that delivers if you get up there after 7:30 and are hungry. My only complaint is that it is a shared building with lots of renter's. The walls are very thin, and our neighbor had their TV on Extremely Loud all night. So if you are sensitive to noise or want complete privacy, this may not be the rental for you. Or bring earplugs. We had enough space for our family of 5 using the pull-out couch. Would definitely recommend, as long as you are prepared for the limitations.