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Canceled bookings will not receive a refund
The property was beautiful but it could have been cleaner . Even the ice maker was nasty
There should be more instructors on how to work most of the appliances properly. The cleaning could've been better. I couldn't find the barbeque grill. The staff was nice but he didn't answer too many calls. With the amount of money your paying it could have been a little better. Overall I was dissatisfied
I am sorry to hear that you were disappointed with your stay at the Estate at Cherokee Dock. We have a high standard for ensuring that our amenities are kept as clean and functional as possible. We apologize that you had trouble accessing our grill; we keep it put away during the winter months and neglected to inform you of that. We now take care to inform every guest, regardless of season.
Regarding communication during your stay, we try to remain as available as possible, and we are sorry that you experienced difficulties with this. However, we always ensure that we are able to greet our guests upon arrival and take them on an orientation of the home and all of its amenities and technology. Upon your departure, we were under the impression that you were wholly satisfied with your stay based on the wonderful dessert you left us, as well as your request to book for next year.
We are disappointed to hear that you were frustrated with part of your stay, and have taken your comments into consideration. Please let us know if we can assist you further. We appreciate your stay and hope to serve you in the future.
The Estate at Cherokee Dock
Beautiful place. Truly has to be seen to believe.
Upon our arrival we were given a code to the private gate. We were met by one of the property managers and showed us the whole property and how to use everything. We were given her personal cell phone number and were told to call with any questions. The mansion itself is awesome but the location can’t be beat. Elevator, movie theater, awesome kitchen, it has it all. On the lake, huge pool and hot tub with an awesome pool house. I could go on and on. Trust me get a group together and split the cost. It’s a vacation you will never forget!!