Amazing pool and accommodations!
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About Stephanie Martinez
We love to travel as much as you do! We ave over twenty-five years combined experience with timeshare rentals and are licensed brokers, so you can confidently reserve through us. We've visited dozens of countries and hundreds of resorts in search of the best vacations. Highly rated by the BBB and Dun and Bradstreet.
Stephanie Martinez purchased this Resort in 2010
Why Stephanie Martinez chose Lahaina
Maui is one of the most beautiful islands in the world! Ka'anapali beach is known for its beach and luxurious resort. Westin Ka'anapali offers stylish, roomy and well-appointed villas (heavenly beds!), lagoon free form pool, activities, an amazing stretch of beach and activities rich in local culture. World class service!
Canceled bookings will not receive a refund
We had a wonderful time. This place is beautiful. Costumer service was amazing, we can’t wait to return. Mahalo!!
We are so pleased you enjoyed your stay at Westin Ka'anapali. It is a fabulous resort. We look forward to working with you again as you plan your next vacation. We appreciate you!
Winter Garden, FL
10 out of 10!
This condo and the entire property are perfect. Everyone was very friendly and helpful, the room was sparkling clean and of course the location was one of the best. Campfire by a beachside bar and restaurant and hot tub. Meticulously maintained grounds and condos. We will come back and stay at the same place next year. Thank you!!
We are so pleased you had such an excellent stay at Westin Ka'anapali. It is a beautiful resort and provides so many fun activities. We look forward to hearing from you again as you plan your next vacation- we would love to help!
Winter Garden, FL
I was extremely dissatisfied with the misrepresentation that the unit had an ocean view.
The Westin is a beautiful property, and I would only book directly from them in the future, without VRBO owned units. The answers to the questions I asked prior to booking were not genuine. The was no ocean view unless you stood in one awkward corner of the room. There was no table on the balcony to serve family breakfast as told there was. Fan over the stove did not work the entire stay, even though we asked for maintenance and smoke alarm went off. Housekeeping was not sufficient, we had a 2 bedroom with a total of 4 beds and they only changed 2. When we asked for the other 2 to be changed one 5 days into our 7 night stay, we were told no, that we already had our mid week maintenance. We did all of our own towel laundry, dishes, vacuuming, sweeping, trash & recycling, we had to take out daily. The rates are too high for this lack in service and view. There are better prices and accommodations in Maui than work we received during our stay. Disappointed
Thank you for taking the time to share your review of the resort and your villa. We are disappointed to hear that you were not satisfied with the villa. As specifically noted in the contract and disclaimers, Westin alone is responsible for the unit assigned and the view which is given. They will designate a villa "ocean view", "garden view", etc. at their discretion. It means that the villa will be within a block of villas which they have chosen to be called this view category. It does not mean, nor did we imply, that there would be a full front ocean view. While it may seem illogical, they alone are responsible for this and Concierge Realty made no assures or implications that the view would meet your expectations in that regard.
Had we known that there was an issue upon your arrival, we would have assisted with contacting the front desk to see if another villa would be available for you.
It is unfortunate that the fan was in operable and that the smoke alarm was triggered as a result. Certainly, reserving through the resort versus VRBO would not have changed this situation.
Please remember that by reserving a villa through VRBO, you saved $2,000. This was a timeshare rental and includes only a mid-week tidy service, as with any timeshare rental. Maid service is available upon request for a nominal cost. Even requesting this daily would be less than $2,000, so reserving a timeshare through VRBO really does make sense versus reserving through the resort.
Our guests' vacations are a priority to us and we would have been able to address concerns had we been made aware.
Again, we are disappointed that you were not pleased with your accommodations, would have welcomed the opportunity to rectify any issues and hope that you enjoyed the resort and its amenities despite your concerns.
Amazing Vacation Spot!
Beautiful, Spacious, Clean. Customer Service was Hospitable, Kind, Friendly, very helpful. Made us feel welcomed.
Very pleased with the variety of amenities. The pools were great. The beach was awesome. Everything was Super great. We had so much fun. We didn't want to leave.
We are so pleased you all enjoyed your trip to Westin Ka'anapali. It is a wonderful resort and we are happy everything met your expectations. We appreciate you trusting Concierge Realty to book your stay and we look forward to you contacting us again as you plan your next vacation. Thank you!
With three miles of white sand and crystal clear water, it’s no wonder why Kaanapali Beach was once named America’s Best Beach. Fronting Kaanapali’s hotels and resorts, this former retreat for the royalty of Maui is now a popular getaway for the world.