4 BR 3 Full 1 Half Bath Home - sleeps up to 12
100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
Great location and river view; issues with house
House was in good location, nice furnishings and plenty of room. However the most significant issue was the strong smell of smoke permeating house. It was so strong several guests weren’t sure if they could stay for five days. Odor was particularly strong on carpeted stairs, closets and other rooms that weren’t well ventilated.
We notified management upon check in, turned fans and AC on and dealt with it for duration of stay. There is little management could have done other than mask odor with air deodorizer and that would have been worse. My experience from contractors and realtors is that smoke is impossible to get rid of.
Another issue was the kitchen flooring was warped and protruding in front of dishwasher which caused a tripping hazard.
Also we notified management about leaky toilet. It wasn’t much but it was steady leak on bathroom floor. Because it was a weekend it took several days to get it repaired.
Finally our disappoint continued when we found rotten outdoor stairs and overgrown trees leading to river. It was truly hazardous - I stepped on a board and it crumbled under my feet. It was so scary and dangerous that we couldn’t get to the bottom. VRBO write up included “river access” which was not valid and false advertising. With high water we knew it would be unlikely we could swim or float but we would have liked to sit on rocks and enjoy view.
Suggest that the stair access be locked until repairs can be made - now anyone can go down and it would be dangerous. The patio furniture and outdoor decorations were dirty and in disrepair.
Overall the house needs maintenance to make it worth the rental cost and truly enjoyable. We made best of it but were truly disappointed to have this experience. I would not recommend house as it is now.
We truly appreciate when a guest provides feedback of their stay. Most often, we learn of issues that require attention by thoughtful guests who care enough to let us know either upon, during or post stay. There is an effective piece of equipment to rid the scent of smoke, and we happen to own our own. We ran the ozone generator for an extended period of time to ensure that anyone with a particularly sensitive sense of smell would no longer detect it. We're very sorry about that and have a very strict no smoking policy that we enforce if we're made aware that a guest has violated our policy. We did have the stairs inspected and agree that those require specialized attention. We've since blocked off access and revised our ad to make this lovely home a river view property. We had the toilet leak repaired, and fixed the flooring in the kitchen. We were also disappointed to discover that a prior guest hadn't operated the dishwasher correctly, which caused water to leak and stand beneath the boards and warp them. The original flooring was a project and investment, which furthered our dismay. Thank you for letting us know that the patio furniture required a little TLC. We gave those a nice power wash and they're now guest ready. Your feedback was insightful, and we appreciate the time you took to communicate with us, so we could make those improvements and attend to those repairs that we otherwise would've not been aware. We hope that you'll give us another opportunity to host your next hill country vacation. We value you as a guest.
Great Girls vacation
6 girls had an awesome time at this lovely home!!! Plenty of room to spread out and the beds were all so comfortable!! Loved seeing the deer in the morning and evening. We will return one day!
We'd love to have you back the next time you're in the hill country! Thank you again for being our guest.
Gorgeous property and perfect for get together.
Loved the home, the layout and especially the backyard! A little peace of heaven that sits along the Guadalupe River....
Thanks so much! We'd love to have you back!!
The home is a wonderful floor plan with plenty of space and a wonderful back yard and view.
We loved the home and the memories. Had no hand towels or wash cloths and only enough full towels for one per person for our stay. No Kleenex and bathrooms were not restocked of toilet paper. But we absolutely vote for staying here again! It’s a great home, view and location!
Thank you so much for this magnificent 5 star review! We're so pleased that you enjoyed your stay, and that you and your family were able to create some memories that'll bring smiles to your faces for years to come. We were able to figure out the question of towel (s) and toiletries. We've changed the location where those are stored, so they'll now be kept in a more conspicuous location for our guests. :) When you return, we assure you that you'll have no challenges locating those items! We very much look forward to having you back again as our guest.
The property was wonderful and the house perfect for our ladies group.
Everything was very nice and accommodating. All the necessities were available and very comfortable. The house is lovely and the view to the river was magnificent. We enjoyed it all!
We're so glad you enjoyed your stay. We hope you'll allow us to host your next vacation in the hill country!
Very nice house in quiet location
The home was nice and comfortable. The home is situated on a lot to provide a decent amount of privacy and tranquility, with neighbor homes visible but far enough away. Relaxing and pretty.
The management and readiness of the home could be improved a bit. Limited toilet paper and towels. We only had 8 guests, so if there were more, you'd not have enough of these items. Coffee maker definitely needs to be upgraded... low end model that takes a long time to create a single pot.
We did have a leak in a downstairs toilet, leaking water from behind the toilet on the floor. When contacted the management company said to "turn off the water to the toilet". There are only 2 toilets to serve the downstairs - the master and the second one which serves the communal living areas and the 2 downstairs bedrooms which sleep 4. Turning it off and being without a toilet for a weekend is not a viable option The leak wasn't bad enough to be a huge issue but felt the solution could have been better handled.
Overall a pretty and quiet home, with a nice kitchen and layout.
Thank you so much for your wonderful 4 star review! We’ve had a lot of positive feedback from our guests about this lovely 4 bedroom, 3.5 bath home. We want our guests to take full advantage of all the amenities while enjoying their vacation, which includes every inch of the living space! We were disappointed to discover that you and your guests didn’t realize that there are actually 3 bathroom facilities on the main floor available for your use. A half bath is also located on the main floor, and not adjoined to any of the bedrooms. We do ask that if a guest claims that a home is experiencing a plumbing leak, that the source of water be shut off to avoid damage to the home. Luckily, our maintenance team wasn’t ever able to locate a leak, and we’ve had numerous guests since that haven’t reported a leak either, which is very good news! We’re sorry you felt a shortage on any necessity during your stay. We’re just a phone call away, and we encourage our guests to let us know what they need, so we can direct them to where additional supplies are stored. Everything you need is onsite, but not necessarily kept out in open sight! :-)
We’re so glad you found the home peaceful. It’s located in a premiere location that our guests really seem to enjoy!