Condo, 2 Bedrooms, 2 Baths, Sleeps 6 (6 adults)
- english, french, german, spanish, portuguese, italian
Check-in: 4:00 PM
Check-out: 11:00 AM
Smoking is not permitted anywhere on the premises.
Minimum age of primary renter:25
Max guests:6 (sleeps up to 6 adults)
Quiet hours are from 10 pm to 8 am.
100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
The surroundings on property were very nice, however 2 of 3 spa tubs on property were not working.<br />
The actual condo was clean and spacious, yet needs to be updated. Long draperies were everywhere, even in kitchen making the place very dark. Master bedroom looked like it was a separate unit & had a Murphy bed, and strange door at bathroom. Easy to check-in , good communication & beautiful location.
Thank you for taking the time to leave feedback, Kathleen! We’re pleased to hear that our check-in process was easy, and that you enjoyed the location and surroundings of this lovely ground-floor beach home. We appreciate you bringing items to our attention that could use improvement, as we are always looking for ways to better each home. We’re sorry if the hot tubs were undergoing maintenance during your stay, and we’re happy to report that this work has been completed. We’ll pass your comments onto our management team regarding the curtains, and we hope to have another chance to impress you in the future!
Everything was as advertised.
Dangerous safety issues
1. Property description did not state that the only way to get to the condo was down two flights of stairs. No other way to get there. We are six friends in our mid-to-late 60's. Three of us are dealing with back or knee issues, physical challenges that would certainly have precluded my booking a lower level condo with NO ACCESS OTHER THAN STAIRS.
2. The toilet in the hall bathroom had a broken flapper valve. We should have called to have that repaired, but we just dealt with it. Not a safety issue, but certainly an inconvenience and we were surprised that it hadn't been reported and fixed. We didn't call for a repair because we had addressed it, but did leave a note for the housekeeping service.
3. THIS ONE IS A VERY BIG DEAL:
That same hallway bathroom door could NOT BE OPENED FROM OUTSIDE THE BATHROOM. Very DANGEROUS. Whatever combination of misalignment, etc., when the door was latched, it was VERY HARD TO OPEN. It was so hard that we all determined that we wouldn't completely shut the door, if at all possible. In the early hours of our last morning, my friend got up from bed to use the bathroom. She shut the bathroom door (not fully awake at that hour, so she forgot we weren't shutting the door tightly), and could not open it. She tried and tried, but didn't call for help because she didn't want to wake up the rest of us. So she stayed in there, getting up off the edge of the tub every few minutes to try again...and again...and again. After an HOUR & A HALF, the noise of her working the knob finally woke up our friends in the master BR. Since the door CAN'T BE OPENED FROM THE HALLWAY, he had to give verbal directions for about 15 minutes before she got out. This was so DANGEROUS, and so upsetting to my friend and the rest of us. We are awaiting a response from the property owner regarding a fair reimbursement.
We are very sorry that you experienced issues during your stay, Carol. We have updated our listing to inform guests that this home is only accessible by stairs. Additionally, our maintenance team has fixed the toilet and replaced the doorknob so they are now working properly. Thank you.
Safety issue and difficult to get to
The location of this property was excellent for us. However, after speaking with Vacasa staff, we hope that the safety issue of a nearly impossible-to-open bathroom door (from the inside, and with NO way to open from the outside!) will be repaired before the next travelers arrive (as well as the broken flapper valve in one of the toilets). Also, at the time we booked this property, there was no alert that we'd have to take two flights of stairs to get to the lower level condo (we hope the listing will be updated after our complaint). This was a significant issue for our group of six friends, all in our late 60's and some with physical challenges. New to using VRBO and fiercely independent, I didn't refer back to our contract to call and get immediate repairs and/or a different rental property. Lesson learned. Lesson learned. However, someone surely had previously notified Vacasa and/or property owner of the needed repairs in the condo.
Thank you for making us aware of your concerns! This helps us improve for our future guests! We are updating the listing to show that this home will include stairs. We have also had the toilet fixed since your stay and are inspecting the bathroom door to get that fixed as well. Thank you for your feedback!
Beautiful place , great accommodations.
Very nice place to stay