About Bill Steendam
Semi retired Registered Nurse
Bill Steendam purchased this Cottage in 2010
Check-in: 2:00 PM
Check-out: 11:00 AM
Children not allowed
Minimum age of primary renter:18
100% refund if canceled at least 14 days before arrival date. 50% refund if canceled at least 7 days before arrival date.
A little mix up but a Great Value over all
There was a little mix up on our arrival date which meant the air was not turned on when we arrived , the home was blazing hot, but after it cooled down all was good. Home was comfortable and met our needs. We enjoyed several wonderful meals at the Twenty Nine Palms Inn. Home is located in the city center of Twenty Nine Palms and is only about a 10 minute drive to the Marine Base (our purpose for visiting). The days are very warm but the nights are cooler and beautiful! It would have been nice to have a couple lawn chairs to sit outside and enjoy the cooler air and spectacular view of the sky!
We Could Have Died...Still Waiting for a Full Refund
The apartment was lovely with one major exception: NO WORKING AC IN THE DESERT IN JULY.
Bill, the property manager was cordial. As far as I know, he had no idea the AC wasn't working, and when he found out, did not hesitate to offer us a full refund and encourage us to seek lodging elsewhere as he was not local and would not be able to replace the unit until after our stay. Thank God for the Rodeway Inn.
I intended to give him the benefit of doubt, and I told him that I would forego a review of our stay. I figured since he was giving us a refund and promised to replace the unit ASAP, there was no need for him to lose potential renters to a bad review.
However, the refund we received was partial. And when I asked Bill about this, he said that the VRBO site had deducted a service fee and that he would make sure we got the rest of our money. But, I haven't heard from him since then, and it's been two months. I'm still waiting for the rest of my refund.
So, now he's lost the benefit of doubt with me. Now, I'm wondering why he thought a small window unit (usually suitable for a single room) would be sufficient to cool an entire apartment in the desert in the summer, especially since the installation and sealing was so obviously poor (we could see sunlight penetrating through the "seal" from the dining table) and the curtains were very thin instead of thick, black-out curtains.
I mean we had our pre-schooler with us, and Bill knew that we were bringing a small child prior to us making the reservation. If not for the icepacks that we brought in our lunch kit for the drive keeping her cool while she slept, the ice cubes I put in the bath, and the grace of God, our child might have needed a trip to the emergency room. Now, I'm wondering if he ever replaced the unit, or if he's continuing to list it and put renters at risk of serious heat-related injury. I sincerely hope not.