This was our family's third trip to Gulf Shores in the past two years. This is our first stay in this unit and complex. The complex is in a good location. It's not in the middle of high rise condos which is nice because the beach isn't too crowded. The pool was nice and clean. However, this unit was a disappointment compared to units we've rented for less money. I was aware from the pictures and from the reviews that this unit didn't have high end décor and needed some upgrades but spoke with Randy before booking and he informed me he was replacing the master bed before our visit. The bed was very comfy. I didn't realize their were no dressers in the room. The room is tight and not much room for dressers so we had to keep most of our clothes in our luggage except for the clothes we could hang up. The condo is very limited on kitchen supplies. Their was only 4 of each eating utensil, no tea pitcher, and no blender. Although the details of the condo don't list a blender, it's the first time we've rented a condo at the beach for a week with no blender. The Lazy Susan door was broken and the towel rack in the 1/2 bath was broken. Upon arrival, we unpacked and met some friends for dinner at Lulu's which is a great place for families. When we returned to the condo that evening, my daughter was ready for bed. When we turned down the blanket, their were no sheets on the bed. The sheets were rolled up in a ball on bunk. Not knowing if they were clean, we washed them. When we opened the dryer, it had damp towels that needed to be dried and folded. Also the lint trap was broken and kept falling out and banging in the dryer. A couple of the pillows need to be replaced. My daughter said she could feel the springs on the top bunk. Bottom bunk not much better.We doubled up blankets underneath the sheet. We were upset since we paid a cleaning fee and we had to clean upon arrival. We spoke to a cleaning company we met in the elevator who clean for other units. We were advised to report our experience. We were told they should at least reimburse partial cleaning fee.We contacted Randy, sent pictures, didn't get a reply. When we returned home, husband called and spoke to him, he was nice. He asked us to resend info and pictures. Didn't get a reply to text. Husband called and spoke with him. He said he forwarded our experience to cleaning service. So far, nothing offered by Randy, property manager, or cleaning service. Will update if issue is resolved.