This was booked for 5 nights as an extended vacation following my son's wedding and was intended for a group of seven that included my pregnant daughter & a toddler.

On the day of arrival, the owner called to say the property was "ready". My husband and I were the first ones to arrive, I called the owner for access to the house. She walked me through the side alley and also how to get to the key box. After multiple tries between codes, I managed to open the rusty key box and got the key while still talking to the owner on the speaker phone as I needed both hands to operate (One wonders if she knows about keyless entry).

Once inside, we found the property in complete upheaval. It looked lived-in and filthy. The beds were slept in, garbage cans full, windows open, dirty linens and towels on the floor, cobwebs, urine still in a toilet, and etc. I called the owner, she said she was unable to reach the cleaners and sounded distressed. Being a VRBO owner myself, I was quite sympathetic.

The owner was very apologetic and offered us 3 options; to clean it ourselves (!), come back another day, or receive a full refund and apologized for our inconveniences.

Considering how difficult it would be to move our group of 7 back and forth. We chose the third option which was to leave and find another place in return for a full refund. She clearly offered the full refund a number of times heard by all on speakerphone. These conversations were all very amicable. As we were looking for another place to stay in an obvious rush, she called us back, this time in a very defensive tone and tried a number of ways to force us back to her dirty property that very night.

She subsequently refused to respond to further messages once she learned we chose her 3rd option and left the premises. She went completely dark (from 11/23-12/3/15), very unprofessional for a VRBO owner. Our attempts to resolve the issue went ignored until our return to Seattle.

To date, the owner has only agreed to return the refundable deposit. Apparently she believes she is entitled to the full rent for luring an entire family to her dirty property, ruining their vacation, and then abandoning them by cutting all communications.

One positive note, I really compliment her for her photography because in the VRBO pictures, every item in the house looked 100 times brighter, bigger, and newer with no flaws.

As a VRBO owner and a member of the VRBO community, I would NOT recommend