Why Ms. Kim chose Hamilton Heights
Tucked away in the Hamilton Heights/ Sugar Hill area is this 1800 century landmark brownstone.. It's located between the scenic historical Convent Ave and Amsterdam Avenue. You can take the bus downtown to the world renowned Apollo Theater. Go west to the Broadway line or go east down one block and "Take the A Train” ; 2 stops to Columbus Circle / Central Park , or 3 stops to 42nd St Times Square / theater district. Columbia Presbyterian, Columbia University and City College are nearby
100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
Clean, up to date, lousy customer service and response
This place works fine for the budget minded in Manhattan. Key-coded locks for external and room doors. Remote and onsite management did not communicate with each other to prepare for my visit, I got their with no key codes and didn’t know that I’d need them. Onsite management would not answer the phone when I arrived Friday night and didn’t know to expect me - didn’t know my name. We got through that. Got my code and partial instructions for the key coded locks - the important detail being that the touch pad for the external door doesn’t work well to signal that the code was successfully entered. I was told that I should “press hard” on an iPod-like touch screen. I think the lock was actually working and to open the door took some effort of a 6’3” 190 lb male. Hmmm... calls for help went unanswered. Calls to HomeAway went unresolved. Finally got the remote landlord on the phone and tried a different code and got in but I think it was unfamiliarity with the lock and force needed to open the door that was the issue-basically I needed more training. I think a replacement touch screen and audible chimes to acknowledge correct code entry are needed. So all’s we’ll that ends well but the process to get to well was not acceptable. The offsite manager communicated well, and the onsite manager did not communicate if at all. This team needs to get their own procedures and training in place.
To assist our many guests with various check in dates and times we allow for a VIRTUAL 24 hour check in. You must be able to operate a smart lock using a key pad and the warmth of your hand to access the premises. If you need assistance checking in then you will need to schedule a check in time after 3pm. As instructed with all guests upon arrival, you must call to gain access to the door codes. At which time you are walked through gaining access via the phone.
Very nice room with shared bathroom. Owner is very nice. Safe, even quiet for NYC. Will definitely stay here next time I'm in NYC
Nice lady, clean, but overpriced
Ok place but kinda pricey high additional costs
Bed is small , no headboard pillows fall off.
Reminds me of home
I came to Ms.Kim lovely home because it is near Randall’s Island which Electric Zoo is held. Ms.Kim is very hospitable and attentive to your needs. The room is truly for one person and the bed is a twin. The room has a average closet with a ironing board. In addition the room has a big TV to watch your favorite shows or movies. Throughout the house it has only two bathrooms for now that you have to share with other guests. The house has a kitchen upstairs and downstairs. Overall she made sure you had breakfast and that you felt comfortable. Whenever I’m in New York I’ll be sure to stay here!