Cabin, 4 Bedrooms, 2 Baths, 1 Half Baths, Sleeps 13
- english, french, german, spanish, portuguese, italian
100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
Donner Mountain House
The property was well listed and the place was sparkling clean and well stocked. We had a few minor problems..low cable channels, no chairs on the deck that were pictured in the listing and the washer was broken for 3 days. The property manager was very helpful and responsive and fixed the washer promptly. Everything else worked. I definitely recommend the area , close to town and beach parks and restaurants!
This is a great property! It was perfect for our group. Well stocked kitchen and plenty of towels. Only things were that there were no paper towels, no Kleenex, and we ran out of toilet paper on the first day with our group of 10. This is on the housekeeping group and not on the owners, but the home is way up Northwoods and we had to drive back down to Truckee for paper towels and toilet paper the first night which was inconvenient. We left all we bought there so hopefully the next group has enough!
Great location and well laid out house.
The house has lots of room and is more than is advertised in quality.
Perfect for families there is a large loft with lots of room.
Only five minutes from the ski hill.
Beautiful Home and Great Layout for Familys
Location in proximity to the ski hill.... Z-Market (little corner store in neighborhood) made it easy to grab last minute things without trip into town. And lots of back yard space to build sledding hill and snowmen!
Beautiful house and surrounding propert. (Some easily addressable problems)
The home is beautiful and comfortable. With all the bedrooms as well as the loft, there is plenty of space for people to spread out, or to gather together in the dining/great room area. The kitchen was well stocked, and there were many homey accents throughout the house. Obviously a well-loved home!
No complaints about the home itself, but we did encounter some maintenance/management problems. First of all, the house was half buried in snow with no access to shovels. My husband had to use our daughter's snowboard to dig a path to the door. We understand that there has been record snowfall this year, but it would have been best for someone to have checked it out before our arrival, or at least left some tools for us to use. (We did get a notice that the house was ready for us )A maintenance/security person from Tahoe Donner was driving by, and tried to help contact the rental agency (Vacasa) but after failing to reach anyone, finally just gave us one of their snowshovels. After a long drive and physical labor we didn't expect, we were looking forward to a nice soak in the en suite jetted tub. But, we could not get it to give us more than a burp and an error code when trying to fire it up. (The burp did tell us it was hooked up). It either needs to be serviced, or have instuctions posted nearby if there is some special trick to getting it work. I could not reach the contact indicated in the listing, and never did get a call or email back. The caraf in the coffee maker was cracked and unusable, and we found a note written maybe by a previous tenant indicating that, but why wasn't it replaced? We found a Kurig under a counter, but had to go out for supplies. The electric blinds covering the potentially beautiful view were also broken with no manual overide that we could find.
Once settled in, all 3 generations of us had a lovely time, just wished our arrival would have gone more smoothly. But, once again, it is a beautiful home in a beautiful location! We would stay here again if some of these issues could be dealt with.
We are sorry to see you experienced some difficulties with your stay. We did receive multiple back-to-back storms in February and did our best to accommodate all of our occupied rentals. The blinds will be repaired by the end of March, and the coffee pot has been replaced. The jetted tub is not currently an advertised amenity, but we do have maintenance scheduled to inspect it. Thank you!
The house is beautiful. It has everything necessary for perfect vacation.