4 Bedrooms, 3.5 Baths, Sleeps 8
TurnKey Vacation Rentals
The property manager was very unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
I really wish I could have given this rental a higher rating, but there were too many issues and unfortunately the management company had terrible customer service. Pros: beautiful house, tons of space, great pool with fabulous views, well appointed kitchen Here were the problems we encountered: 1) there was broken shards of either glass or plastic on the patio by the pool. The management said it was plastic but it was sharp and looked/felt like glass. There were no apologies about guests having to clean up. 2) There were 7 people in our group and we were only given 4 bath towels and 3 pool towels. We called to ask for more towels and were laughed at when we expected to have pool towels for everyone. Someone came and brought more bath towels, which were unfolded, but whatever. Later, they claimed that the person who brought the towels showed us where to find more-- this was untrue. 4)Several wooden sun loungers were available on the pool deck, however they did not have cushions. I simply asked about the cushions and again was dismissed and told that the pool furniture had cushions. I was not asking about the couches, just wanted to know if there were cushions somewhere for the loungers! 5) There were two showers in the main house and one off the bunk house. One of the showers in the house did not drain properly, so we did not feel comfortable using it. The bunk house shower had dead spiders and the water never heated up. Again, the rental management dismissed my claims saying that the drainage should not have caused a problem and that there was hot water. Not true! 6) There are no curtains in two of the bedrooms and the bunk house. 7)This is a small complaint, but I feel it is noteworthy. Other guests reported wine and fresh eggs at the house when they arrived. We had neither. Bottom line-- this house is being sold as a luxury experience and for $1700 a night after fees, this was nowhere close. I will never rent a Turnkey managed
Hi Jessamine, Thank you for taking the time to leave this review. While we’re glad to hear you enjoyed our home and the stunning outdoor area, we would like to apologize for the issues you encountered and for any inconvenience this caused as well. At TurnKey, it’s our highest priority to make sure our guests have the best experience possible, but if problems do arise, we try our very best to make things right in any way we can. It looks like we were able to send someone out to deliver more towels and show you where additional towels are located, and we are so glad you called our 24/7 guest hotline to let us know about it. It also looks like we were able to address your questions regarding the pool furniture and explain that some of the chairs do not have cushions. That being said, we wish we had known about the shower issues at the time so we could have helped out then. Please know that we have since visited the property and confirmed that the shower in the house is draining properly and the shower in the bunkhouse has hot water. Lastly, although the homeowners confirmed there is no glass used around the pool, we can assure you that this area has been thoroughly cleaned. If there is anything else we can still do for you, reach out anytime and let us know. -The TurnKey VR Team
This house is pretty special. The property is just breathtaking with views from every angle. The owners were very gracious and although there were a few things we needed upon arrival, they responded quickly and professionally. I would book this house again in a heart beat.
Incredible Property close to everything
Really great property!!! Close to everything......wineries, shops, grocery stores. The lap pool is AMAZING. So many places to relax. The sky is huge and the views are stunning. Thanks for the vino and organic eggs.
We are booking our next vacation now to try the pizza oven.
Stunning Home, Pool, and outside living spaces
Thank you so much!! We had a stellar vacation in your pristine villa.
Your generosity in wine, flowers, and organic goods was so kind. We loved
evenings under the huge sky in the hot tub and the differing venues to eat, barbecue, and relax. We didn't leave all week as we had everything we needed for a memorable vacation.
We will see you next year.........
Gorgeous Property with Amazing Lap Pool
This home and property are immaculate. We had such a great time swimming, hanging out in the jacuzzi and enjoying the stunning views. We hired a gal to cook pizza and appetizers in the pizza oven. Over-the-top and totally reasonable. She brought the app's and we made the pizzas. It was a spectacular evening eating under the stars on huge stone tables. We made it to two wineries.....Roblar just down the street and Rusack about 5 minutes away.
We will definitely be back during the summer. Thank you for the organic eggs and wine too!!
Great property - well located
The property looks just like it does in pics. Gorgeous mountain views, outdoor hamg out spaces - hot tub pool and patio.
Well located -close to restaurants in Los Olivos, Solvang, Santa ynez. We had great dining experiences in eaxh town just make sure you make reservations as things fill up rapidly. 35-40 mins to Santa Barbara - day trip excursion.
A couple suggestions - in the winter it should be listed as a three bedroom 2 bath - as the outhouse bedroom and bathroom are too cold to use - amd space heaters camt keep up. We had to have the teenage kids sleep on couches as that bedroom was unusable.
Also in the instructions, the thermostat by the kitchen behind the plant shoild be added. The first night was cold as we didn't find it - it was set to 65.
Thank you so much for your review and helpful feedback! We’re so happy to hear that you had a great stay with us. Please let us assure you that we will follow-up on each item you mentioned. Next time you stay with us, remember our 24/7 guest hotline is always available to call with any issues that may come up. We want to make sure you’re as comfortable as you can be during your stay. We can’t wait to have you stay with us again! -The TurnKey VR Team