2 Bedrooms, 2 Baths, Sleeps 6
Check-in: 4:00 PM
Check-out: 10:00 AM
Minimum age of primary renter:25
Canceled bookings will not receive a refund
Nightmare Part 2: a true sweatbox
Like the review from Kathleen R, I chose the Palms because I had stayed there previously on some of my 4 trips to Maui. And like Kathleen, I discovered that the property management company V-Trips falsely claimed that the unit had AC when in fact it was only in the master bedroom. I booked in April, and would never have chosen a unit without AC in the entire unit during a trip in the month of August. V-Trips only updated their description after being called out from a prior review.
I also had the same experience with V-Trips, with them refusing to acknowledge the issue and refusing either move us or offer a partial refund. We ended up with 4 of us sleeping in the master bedroom since it was close to 85F at night in the rest of the unit.
I’ll go ahead and add the fact that the screen door to the patio doesn’t actually cover the width of the door, so doesn’t allow for being left open at night without inviting insects and lizards. The kitchen windows have no screens at all. The dryer broke during our visit. In the heat, the kitchen was unusable, and the trash had to be removed daily or the entire unit would smell of whatever had been thrown out. Like the previous reviewer, we left early.
The most frustrating aspect is that this unit is in the same ballpark price-wise as other units in this complex. Do yourself a big favor and find one that isn’t managed by V-Trips.
We had a fun time exploring Maui, we were close to the beach and activities in the area.
We were on vacation with family and friends, this place was close to everyone. Property provided beach chairs, small cooler and umbrella which we used. August was very humid so having AC in the master bedroom only was great. We explored a lot of beaches, food and activities. Until next time
Thank you for taking the time to provide feedback. We're glad to hear you enjoyed your stay. We hope you will stay again.
Nightmare: DON’T stay here unless you want to swelter in 100 degree heat!
Nightmare: I deliberately chose this unit because I know the Palms well- we used to own a condo here- and I knew these units get HOT and need to have full air conditioning. This unit is advertised as being air- conditioned. A few weeks after I rented it, I saw a review saying it was only air conditioned in the master bedroom and was terribly hot.
I promptly contacted the property manager about it. For 10 days, I got the run around and no response. I escalated to VRBO. Then the property manager promised to do something. Right before my stay, they offered to get portable A/C to fix the problem. The day we arrived, the portable A/C was delivered as we walked into the unit, which was blazingly hot: over 100 degrees. The unit was designed to cool 400 sq ft: the condo had at least 800 sq ft of space that still needed A/C. To make things worse, the portable A/C had a large hose that needed to be placed outside to vent out the hot air and there was no place to put the hose, so we had to put it out a slider door. Needless to say, that portable A/C was useless in these conditions. The master bedroom actually had a sign warning us that its A/C wasn’t meant to cool the entire unit and we would be responsible for breaking it if we didn’t keep the door to the master closed to keep the cool air in that room only.
The kids couldn’t sleep in the second bedroom because it was miserably hot and got headaches. My husband actually got sick in the middle of the night. The property manager didn’t do anything. We left the next day and found another place to stay because it was unlivable. Then I got a call from V-Trips, the property manager, refusing to reimburse us. They falsely stated they had advertised it as only having A/C in the master- I have photos of the ad showing that is a LIE.
It was unbelievable to me that V-Trips KNEW the lack of A/C was a problem but didn’t do anything about it: they had a bad review, I actually contacted them in good faith about it, they did nothing for weeks, and then got a portable unit that was too small to address the issue and couldn’t be properly installed at the last minute. They only did that after VRBO contacted them about the false advertising on the ad.
It is expensive to travel and vacation in Hawaii. Do NOT ruin your vacation by staying in this blazingly hot inferno. And don’t give V-Trips a DIME of your money. They’re horrible.
Palms at Wailea
No kitchen blinds
Upstairs unit extremely hot during day.
We had to stay in bedroom where it had AC during the day and evening.
Living room TV did not work
Many thanks for taking the time to share your feedback with us. It was our pleasure to host you and we hope that you were able to enjoy your stay exponentially. If there was anything that was amiss, we do apologize and would have been happy to address the issues during your stay. No matter the issue, we want our guests to know that we are here to assist in anyway possible to ensure a successful stay. Thank you for bringing these items to our attention and we will see what can be implemented for a better guest experience in the future. We appreciate your feedback and we look forward to seeing you again soon.
Großügiges geschmackvoll eingerichtetes Apartement mit allem was der Urlauber benötigt ausgestattet
Hatten einen wunderschönen Golfurlaub