A modern home with deck located steps from the Balboa Ferry & Peninsula
100% refund if canceled at least 60 days before arrival date.
Great location, dirty and old living spaces
My family and I were very excited for our only summer vacation. We decided to rent this Balboa property. The pictures looked great, the location looked even better.
We started getting very nervous when we reached out to the contact five days prior to arrival to ask a few questions.
We never heard a response back. The day of check-in, still no response. We started getting nervous that we had been tricked. We decided to call and and spoke to Neil. He answered our questions and finally gave us a text to get into the property.
Once we arrived at the location, we were hugely disappointed. We walked in to find crumbs all over the floor, a filthy patio, a dirty bbq, carpet that had sand all over and it just felt dirty between our toes, blinds that were broken, bedroom comforters that had stains, oven mitts with caked on food, a bedroom with no working lights and just an overall feel that this apartment was nothing like the pictures.
After contacting the property manager, he asked for pictures, which we did. He was very helpful (at first) and personally came to clean the patio. The next day we had to leave the apartment because he said he was having his electrician out to fix the lights and a cleaning lady was coming. Well, the cleaning lady never came and when we asked him to cancel it for that day since it was 4pm, he just said “ok.” Never made any attempt to have her come out the following day or any other day. In fact, we had two rolls of toilet paper for four people for 8 days and when i asked him about this, he said to go to the mini mart to get some- which didn't have any by the way.
After eight days, we had to purchase trash bags, toilet paper, spend $ to go to a laundry mat to wash the 4 towels given to us and just felt dirty all week. We took pictures of our feet each day and laughed at how disgusting these floors were.
Neil made zero efforts to check in after that first day or to reconnect a cleaning person to complete the mission. He did say he was going to refund our cleaning fee, but when we checked, it was only for the partial amount. He just acted like we should be grateful for that. At the end of the day, there is something powerful in doing the right thing. Paying for a rental should include a cleaner place that looks likes its pictures and includes toilet paper and a working Netflix account. After all, if you advertise it, it should be there then. Would never rent from this man nor his homes again.
The place looks exactly like the pictures. It is located right next to the ferry to take you to Newport Beach! It is about a 10 minute walk to all the shops and restaurants located on the Balboa Island. Great place!
Nice and clean. Easy to find.
A perfect property for seein Balboa!!
Wonderful time in Balboa. The house was only a few steps to the ferry and walking distance to the entire island. We had 4 ladies and it fit us well. Quiet at night and gorgeous sunrise. 5 stars