Condo, 3 Bedrooms, 3 Baths, Sleeps 10 (10 adults)
- english, french, german, spanish, portuguese, italian
100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
Great overall-needs work on check in
The condo was excellent. Clean and beautiful views. Unfortunately, the check-in was a bit of a train wreck—no record of my registration (I had prepaid 6 weeks ago) and keep citing as the excuse that it was “an owners unit”. My registration number, my confirmation email and my credit card receipt didn’t seem to sway them. After quite a bit of haggling, a supervisor intervened and was able to find me in “the other system”. All was well until our last day when we noticed our parked pass had expired the day before. Went to get it corrected and .....”we have no record of your registration.” Sigh.....
Thank you for your review - we apologize that your experience during your stay was not the vacation for which you had planned, which we strive to provide our guests. We wish that you had reached out to our 24-hour customer service number included in the confirmation and check-in emails that we do have confirmation of your receipt so that our expert team could have knowledgeably assisted you. Please know that the comfort and satisfaction of our guests is our priority and the experience you had is certainly not commonplace. We hope to host you again.
The rooms were amazing. The amenities were amazing. The views were amazing. The staff was amazing. The only issue was the elevators. It was clean, fun, safe, and relaxing. A wonderful vacation.