100% refund if canceled at least 14 days before arrival date. 50% refund if canceled at least 7 days before arrival date.
Trains and more trains...BUT always a plan B
When I arrived, I got a little turned around from the directions but Amber was on top of it and talked me through. She arrived promptly and helped me retrieve my key. It was perfectly decorated and located for exactly what I was looking for. Peace and quiet and some nature. All areas were clean and seemed to have extra everything stashed away just in case. Love that. Any questions, they responded within minutes. Even when I got stuck on the other side of the train (yes, the train), she responded that she was on the way to lead to a longer, alternative route to my cabin. The train was not moving so I reached out to Amber and she said that she would be there in 10 minutes. So that is the ONLY negative is to not have to be in a rush to get anywhere like the the restroom or else you may run into the train sitting there. Eek! But remember that help/Amber is on the way!!! I would definitely love to stay there again. Just perfect for a little retreat for this tired mama.